E-commerce parcel logistics for your online shop.

For more customer satisfaction: We make sure that your products reach your customers reliably and fast.

E-commerce parcel logistics for your online shop.

For more customer satisfaction: We make sure that your products reach your customers reliably and fast.

We are experts in B2C parcel shipping. Benefit from our experience in shipping for e-commerce and offer your customers a fast and convenient delivery process, including a returns solution. This is how satisfied consignees become long-term customers.

Our B2C solutions

Our B2C solutions

Predict – your customers decide
Predict is the service with which - on the day of delivery - we give your consignee a time window of 4 hours for the delivery by email or text message. If your customer can't be at home, he or she can simply redirect the parcel (e.g. delivery on a different day, to a neighbour, parcel shop or different address, or in the form of a deposit okay. This is how you put your customers in charge of their parcel deliveries.

2Shop – direct delivery to the DPD Pickup parcelshop
Maximum flexibility for your customers thanks to the direct delivery of your parcels to one of our 2,000 Pickup locations in Austria. As soon as their parcels are delivered to the Pickup parcelshop, your consignees are sent a text message and/or email informing them that their parcel is ready for pickup. This allows them to plan optimally and conveniently integrate taking delivery of their parcels into their everyday lives.

Return to sender
Returns can't always be avoided, but processing them can be made much easier. With DPD returns are simple, convenient and time-saving. Simple because returns can be ordered quickly at dpd-business.at; convenient because one of the over 2,000 DPD Pickup location in Austria is practically always close to your customers; and time-saving because it can be reached within 15 minutes.

myDPD – Your customers decide how they take delivery of their parcels.

On myDPD your customers will find all the required information about DPD parcels in one place: redirecting parcels, live tracking or specifying delivery preferences such as a favourite parcel shop or issuing a general deposit okay. This means the greatest possible flexibility when it comes to deliveries.

Precisely when your customers are at home.

DPD also delivers to your consignees in the evening. We’ll be happy to prepare a tailor-made delivery schedule for you.

Happy consignees are satisfied customers.

Delivery notification

With Predict we tell your customers within a specific time window when their parcel will be delivered. In many European countries.

Live-Tracking

With DPD’s Live-Tracking function your consignees can see within 30 seconds exactly where their parcel is at any given moment, and can even redirect it until shortly before delivery.

Returns

You can simply place the return parcel label in the parcel for your customers, or send it by email as a download. Parcels can be returned quickly and easily at 2,000 Pickup parcelshops throughout Austria.

Redirection options

Thanks to our flexible redirection options, your customers can easily adapt the day or place of delivery to their daily routine and never miss a parcel delivery again.

European e-shoppers in 2020

With health restrictions and lockdowns limiting, if not closing, access to traditional retail stores, Covid-19 has fast-forwarded e-commerce across the globe three to five years ahead of what the industry was prepared for. In the EU alone, 15 million new e-shoppers appeared in 2020 vs 2019.

All e-shoppers have increased the frequency of their purchases, and this, coupled with the arrival of novice e-shoppers, has generated unprecedented peak-period volumes since spring 2020.

European e-shoppers in 2020

With health restrictions and lockdowns limiting, if not closing, access to traditional retail stores, Covid-19 has fast-forwarded e-commerce across the globe three to five years ahead of what the industry was prepared for. In the EU alone, 15 million new e-shoppers appeared in 2020 vs 2019.

All e-shoppers have increased the frequency of their purchases, and this, coupled with the arrival of novice e-shoppers, has generated unprecedented peak-period volumes since spring 2020.