Here you will find useful information about shipping and receiving parcels. Whether you are a consignee, shipper, Pickup parcelshop operator or delivery partner, here we have compiled helpful answers to the most frequently asked questions. Would you like to flexibly manage your parcel deliveries yourself? Simply register with myDPD and never miss a parcel delivery again.
As a myDPD user you can track your parcel at any time in the \"My parcels\" area. The parcel history shows you the status of your parcel.
Via Live-Tracking you can track your parcel in real time and redirect it until shortly before delivery (to a different address, specific neighbour, parcel shop delivery etc.).
If you do not use myDPD, you can track your parcel on myDPD or dpd.at by means of the parcel number (the 14-digit number you receive from your shipper) or the PIN (Parcel Information No.) number, which you can find on the parcel notification card we leave if we fail to locate you.
As the parcel consignee you decide where or when we deliver the parcel. As a registered myDPD user we will inform you when a parcel is on its way for you. If the notified delivery day doesn’t suit you, you can flexibly manage your parcel delivery and use the following features:
If we don’t locate you we will leave a parcel notification card with your PIN number, with which you can also redirect your parcel on myDPD.
As a rule we deliver your parcel to a DPD Pickup location near you. With a nationwide pickup network of 1,800 parcel drop-off and pickup points throughout Austria, each of our parcel shops/lockers can be reached within 15 minutes.
Did you know? You can now specify your favourite parcel shop on myDPD. Then we will always deliver your parcels there.
The fact that we have delivered your parcel to a Pickup point can have different reasons:
It’s ideal when your parcel reaches your home before you do! Make life easy for yourself and let us leave your parcels in a safe place. So you will never again have to stay at home and wait for a parcel. Simply provide us with a general deposit okay online at myDPD and we will leave your parcels in the agreed location until further notice - for example in the garage or on the terrace.
Pickup is the international brand name of DPD's parcel location network. In DPD's 1,800 Pickup points in Austria you can drop off, collect, return or redirect parcels.
You can find your nearest Pickup point HERE.
We are constantly expanding our Pickup network for you. Each of DPD's 1,800 Pickup points can be reached by anyone in Austria within 15 minutes. If you have a tip for us, you are welcome to send us suggestions for a Pickup parcel shop/parcel locker location using our online form.
Unfortunately you can’t ship certain goods via our Pickup parcel shops/parcel lockers. These include all shipping exclusions in our Pickup parcelshop terms and conditions, and parcels that are not packed in a rectangular/square shape. Among others: hazardous goods in limited quantity (LQ), cash on delivery parcels, tyres ...
Simply click on the name or address of the parcel shop in the Pickup Finder. This will take you to a page that shows you the opening hours.
Simply take a look in our DPD Job Finder and apply directly. And if there is no suitable vacancy for you, we would also be pleased to receive unsolicited applications. You can apply directly using our online form.
DPD does not employ any drivers itself, but works together with many small Austrian transport companies which are commissioned to collect and deliver our customers\' parcels. We will be happy to forward your application as a driver to suitable system partners, subject to compliance with the relevant data protection guidelines.
To give us an informative picture, we need your complete application documents, i.e. a covering letter, curriculum vitae and relevant certificates. Please make sure that all documents are up to date.
We at DPD offer jobs in many areas with excellent prospects for your professional future.
Would you like to share in our success? Then check out our vacancies! Click here for the Job Finder.
These tips will make your application to DPD a success. We look forward to getting to know you!
If you register, you can take advantage of all the benefits: a personal address book, automatically displayed inbound and outbound parcels, your delivery preferences and the setting for notifications. You can unsubscribe at any time. Of course you can also track and redirect parcels live as a guest by entering the parcel number and the postcode of the consignee address.
You receive important news as a push message without having to search for it. On the one hand this helps you to save time, but at the same time also ensures that you will always receive important information.
We need your address to assign your incoming parcels. When you register you will be automatically notified about deliveries.
You can edit an address by clicking on the pencil icon next to it.
As a leading company in the transport and logistics industry, DPD is aware of its responsibility. With our activities we protect the environment, improve our working relationships and try to make life easier for those who are less fortunate.
We are reducing our CO2 emissions by focusing on e-mobility and innovative delivery solutions for urban areas, such as City HUBs. We are also meeting our responsibility towards the environment and society with many other activities.
In 2019 DPD shipped over 57 million parcels, which is a daily (working days) average of 228,000 parcels.