Here you will find useful information about shipping and receiving parcels. Whether you are a consignee, shipper, Pickup parcelshop operator or delivery partner, here we have compiled helpful answers to the most frequently asked questions. Would you like to flexibly manage your parcel deliveries yourself? Simply register with myDPD and never miss a parcel delivery again.
As a myDPD user you can track your parcel at any time in the \"My parcels\" area. The parcel history shows you the status of your parcel.
Via Live-Tracking you can track your parcel in real time and redirect it until shortly before delivery (to a different address, specific neighbour, parcel shop delivery etc.).
If you do not use myDPD, you can track your parcel on myDPD or dpd.at by means of the parcel number (the 14-digit number you receive from your shipper) or the PIN (Parcel Information No.) number, which you can find on the parcel notification card we leave if we fail to locate you.
As the parcel consignee you decide where or when we deliver the parcel. As a registered myDPD user we will inform you when a parcel is on its way for you. If the notified delivery day doesn’t suit you, you can flexibly manage your parcel delivery and use the following features:
If we don’t locate you we will leave a parcel notification card with your PIN number, with which you can also redirect your parcel on myDPD.
As a rule we deliver your parcel to a DPD Pickup location near you. With a nationwide pickup network of 1,800 parcel drop-off and pickup points throughout Austria, each of our parcel shops/lockers can be reached within 15 minutes.
Did you know? You can now specify your favourite parcel shop on myDPD. Then we will always deliver your parcels there.
The fact that we have delivered your parcel to a Pickup point can have different reasons:
It’s ideal when your parcel reaches your home before you do! Make life easy for yourself and let us leave your parcels in a safe place. So you will never again have to stay at home and wait for a parcel. Simply provide us with a general deposit okay online at myDPD and we will leave your parcels in the agreed location until further notice - for example in the garage or on the terrace.
Please note the maximum permitted weight of 20 kg for parcels posted in a Pickup parcel shop/parcel locker. On myDPD you can quickly and easily find out whether the parcel complies with the permissible girth. The girth is the maximum permitted parcel size and is calculated as follows: circumference + length.
Please contact our service team, we will check your message and update our data.
Pickup is the international brand name of DPD's parcel location network. In DPD's 1,800 Pickup points in Austria you can drop off, collect, return or redirect parcels.
You can find your nearest Pickup point HERE.
Simply click on the name or address of the parcel shop in the Pickup Finder. This will take you to a page that shows you the opening hours.
Simply take a look in our DPD Job Finder and apply directly. And if there is no suitable vacancy for you, we would also be pleased to receive unsolicited applications. You can apply directly using our online form.
DPD does not employ any drivers itself, but works together with many small Austrian transport companies which are commissioned to collect and deliver our customers\' parcels. We will be happy to forward your application as a driver to suitable system partners, subject to compliance with the relevant data protection guidelines.
We at DPD offer jobs in many areas with excellent prospects for your professional future.
Would you like to share in our success? Then check out our vacancies! Click here for the Job Finder.
To give us an informative picture, we need your complete application documents, i.e. a covering letter, curriculum vitae and relevant certificates. Please make sure that all documents are up to date.
These tips will make your application to DPD a success. We look forward to getting to know you!
If you register, you can take advantage of all the benefits: a personal address book, automatically displayed inbound and outbound parcels, your delivery preferences and the setting for notifications. You can unsubscribe at any time. Of course you can also track and redirect parcels live as a guest by entering the parcel number and the postcode of the consignee address.
You receive important news as a push message without having to search for it. On the one hand this helps you to save time, but at the same time also ensures that you will always receive important information.
We need your address to assign your incoming parcels. When you register you will be automatically notified about deliveries.
You can edit an address by clicking on the pencil icon next to it.
In 2019 DPD shipped over 57 million parcels, which is a daily (working days) average of 228,000 parcels.
DPD has over 1,800 Pickup parcelshops throughout Austria. So you can always find a parcel shop near you.
With over 46,000 Pickup parcelshops throughout Europe DPD also offers a simple, convenient and flexible service for cross-border shipping.
Find a parcel shop near you very easily with our Parcel Shop Finder.