Customs uses a commodity code or European HS (Harmonized System) code to classify products.
You need to provide
8 digits codes. By using this code in the data you send to DPD,
DPD can make the correct Customs declaration.
Customs then knows:
- What products are in your consignment.
- How much import duty and other import taxes must be paid on these products.
The HS codes for you to classify your products can be found at:
www.tariffnumber.com
Attention: for a number of HS codes you also have to enter the
quantity (m², kg, pair, etc.) in the description. So if you send a rolled-up wool carpet, you have to enter: "wool carpet (5m²) in the description field (DPD Shipper) CCONTENT field (self-printers). Other examples: ‘water (0,5 liters)’, ‘charcoal (10 kg)’, ‘shoes (4 pairs)’, etc.
Yes. HMRC means “Her Majesty’s Revenue and Customs”. This government company realizes taxes income for the United Kingdom. At the beginning of 2019, the United Kingdom has a VAT legislation (VAT notice 1003) in place which makes it compulsory for the sender to always pay the VAT for parcels ≤ £135. In other words, do you ship products with a value of less than 135 pounds? Please
register via the website of the HMRC in the United Kingdom.
DPD currently offers two services to the UK. You can ship parcels via DPD Classic (B2B) and DPD Home (B2C). We hope to be able to reactivate other services (DPD Shop etc.) as soon as possible.
No, but for a shipment to the United Kingdom it is mandatory for both the European and UK customs to be able to present an invoice. DPD has agreed with customs that there is no need for a printed paper invoice, but that a digital invoice for each parcel is sufficient. All items in the parcel must be clearly described on the invoice. The digital invoice can automatically be generated from the data you provide for each parcel, so make sure your data is compliant. Attention: Customs UK can at all times request an original invoice. The customer service of DPD will request this from you, make sure you can always provide it within 24 hours.
DPD offers the INCO term DAP. An INCO term indicates at what point the responsibility passes from sender to recipient. Two types of Billing terms have been added to this INCO term: A Billing term indicates which party (sender or recipient) pays the VAT and import duties.
- DP means 'duties & taxes Paid'. The sender pays the costs.
- NP means 'duties & taxes Not Paid'. The recipient pays the costs.
DAP NP is the standard offered within DPD BeLux. If you want to use DAP DP you first need to contact your sales to discuss the required setup.
In case you ship your parcels under INCO term DAP, Billing term NP (Not Paid: recipients pays all costs) your customer will have to pay customs duties prior to delivery. DPD UK will send a secure digital payment request per email or sms. Without payment of these costs + admin fee (£5) within 5 days the parcel will be returned to you.
With DAP NP (the recipient is responsible for the payment of the costs). On arrival in the UK, a parcel will be held up to a maximum of 5 days in order to allow the recipient to pay the costs in accordance with DPD. For this purpose, DPD UK will send a payment request to the recipient in an email and/or text message containing a secure payment link. When Duties & Taxes are not paid, the parcel will be returned including: €5,00 return cost + import VAT on arrival in Europe.
Next to the value of the good also the shipping costs need to be added to the total value. At customs level each good needs to have a value, even if they are shipped as a free item.
For you as a sender, nothing changes. Parcels for Ireland are transported by DPD through the United Kingdom via a special arrangement (Transit) and will arrive at your customer's address in Ireland without delay. No additional data is required for these parcels and no customs formalities are required.
If you send parcels with the INCO term DAP, Billing Term DP (sender pays the costs) you, as a sender, will get the customs costs passed on from DPD (service on demand). If you choose INCO term DAP, Billing Term NP (receiver pays the costs) then your customer will have to pay the customs fees to DPD prior to delivery. Without payment of these costs within 5 days, DPD UK will not deliver the parcel and return it to you.
Depending on the Billing Term (DP or NP) you choose, you can add information about the cost of the parcel to your website. When using the Billing term NP (the recipient has to pay) you increase the chance of a successful delivery by clearly indicating that your customer still has to pay customs fees to DPD before delivery and that your customer will receive a separate payment request for this. This reduces the cost of a possible return and makes you transparent to your customers.
Please note that there are fraudulent emails and text messages in circulation. In the email and text messages of DPD there is always a 14-digit parcel number which you can fill in at the track & trace of dpd.be. Together with the zip code of the address of the receiver it forms a unique combination. This way your customer can be sure that the payment request comes from DPD.
No, DPD does not accept these goods.
A number of scearios are possible:
Has your shipment arrived in the United Kingdom, cleared through customs and the recipient has received the parcel in the UK? In that case, your customer will have to take care of a new shipment with a local new label, customs documentation and associated costs. We do not yet provide a parcelshop return nor collection request solution.
Your shipment has arrived in the United Kingdom, already cleared through customs but not delivered to the recipient (ex. wrong address, consignee unavailable, refused by consignee) the parcel can still be returned if VAT has been paid. This procedure is still under development.
Pickup parcelshop returns are currently not possible.
Unfortunately we cannot offer this services anymore. If the recipient is a Pickup Parcel Shop, the shop is considered to be the importer of the parcel and this is not possible. What you can propose (if the parcel already passed customs) is that the recipient in the UK changes his home delivery to a Pickup parcelshop delivery via the Predict notification he will receive from DPD UK.
If you are a sender it is advised to contact our customer care department for general questions. For specific questions about label creation and providing correct and complete data you can contact our customer IT department.
Until further notice, Northern-Ireland stays within the European Union so no extra customs costs are applicable. Currently all services will remain available.
Unfortunately we cannot offer this services anymore. We hope we can offer this service again in the following months.
DPD leadtimes remain in general unchanged (2-3 days) but cannot be guaranteed. If additional border checks are carried out, this may lead to delays over which DPD has no influence. Please also note that the British Government is currently experiencing issues and delays in its electronic customs system due to the large amount of data to be processed.
For Ireland, the delivery time of 3-4 days will remain the same.