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Help on the subject of sending parcels
Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.
How can I check on the location of my parcel?
Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.
As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us.
How many delivery attempts does DPD make to business addresses?
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
What is the diesel/kerosene surcharge, and how is the fuel surcharge calculated?
The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.
Can the driver pack my parcel for me?
No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.
What goods are excluded from transport?
For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:
Jewellery, precious stones and precious metals
Coins and banknotes of any kind
Any form of payment instrument (credit cards, uncrossed cheques, etc.)
Artworks
Legally prohibited publications of any kind
Alcohol (with the exception of alcoholic drinks)
Perishable or frozen foods
Plants
Animals, living or dead
Illegal drugs
Firearms
Further information on excluded goods is available in our general terms & conditions.
How heavy can my parcel be?
Individual parcels must not be heavier than 31,5 kg. The maximum weight for parcels which are handled via our Pickup network is 20 kg.
How large can my parcel be?
The longest side of the parcel should be no longer than 175 cm and the overall size (2x height + 2x width + length) should be 300 cm maximum.
What does 'girth' (combined circumference plus longest side) mean?
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
What if I don’t know the weight and the dimensions of the parcel?
A precise calculation of the transport costs can only be made if all the necessary shipping details for your parcel are available. This is the only way to avoid unnecessary surcharges for parcels which haven't been weighed or measured correctly. You can use your own scales, for example, to check the weight of the parcel. To measure the parcel you can use a ruler, a folding rule or a measuring tape. DPD reserves the right to apply a surcharge if the consignor's parcel data diverges from the measurements which are taken at the depot.
What is the volumetric weight? And how do I calculate it?
Volumetric weight is a standard formula which is used in the airline industry and which includes density in the calculation of the transport costs. Volumetric weight is based on the volumetric standard of IATA (International Air Transport Association). On the basis of this calculation the space which the parcel will occupy inside the aircraft is compared with the actual weight of the parcel.
The shipping cost is based on the higher of the two values, in other words either the actual overall weight or the volumetric weight of the parcel. The higher weight is then used for the calculation of the shipping tariff.
The calculation of the volumetric weight depends on the individual service provider. As a rule the following formula is used:
Length x width x height / 6000 = volumetric weight
The DPD volumetric-weight calculator will help you to calculate the volumetric weight of your parcel quickly and conveniently.
(for shipments which contain a number of packages you simply add the individual results)
What is DPD Classic?
DPD Classic is our standard service for parcel delivery to business addresses in Belgium and Europe. Thanks to our strong international road network, DPD Classic is the reliable and economical solution for sending your parcels. With DPD Classic, you benefit from favourable delivery times to all European destinations.
What is ParcelLetter?
With ParcelLetter you send your smallest parcel at the best rate: starting from € 3,90 for a Pickup parcelshop delivery. This service is only available via the online shipping tool DPD Web Parcel. As an occasional shipper, this service fits you best. Are you looking for a contractual commitment with DPD, feel free to contact us for an individual offer.
What is DPD Express?
DPD Express is our service for urgent parcel shipments. With DPD Express, you can be sure that a parcel will be delivered before a certain time. We offer this service in Belgium, the Netherlands, Luxembourg and Germany. Depending on your choice, the parcel will be delivered the next working day before 10am, 12am or 6pm.
What is DPD Guarantee?
With DPD Guarantee, you can send international parcels that are not urgent, but for which you want to be sure they will arrive at their destination on a certain day. Thanks to fixed delivery times, we guarantee when the delivery will take place at an affordable price. More information.
What is DPD Home?
DPD Home is our service for delivering parcels to customers within Belgium and Europe. An essential part of DPD Home is our innovative Predict service, which focuses expressly on the recipient by giving them control over the place and time of delivery.
How can I check on the location of my parcel?
Ieder pakket krijgt een uniek pakketnummer. Met dit nummer kan je de voortgang van je pakket online volgen. Je hebt geen login nodig.
Elke contractuele klant krijgt bovendien een login voor DPD Shipper Report. Dankzij dit programma heb je steeds een compleet overzicht van je lopende zendingen en je verzendgeschiedenis. Inloggen kan hier. Heb je nog geen login? Aarzel dan niet om ons te contacteren.
What is Predict? How is the private consignee informed?
If you use the Predict service, DPD will inform the private consignee in advance about the day on which the parcel is scheduled for delivery. If the day in question is not convenient, the consignee can change the day anywhere up to one hour prior to delivery. All the consignee has to do is follow the link in the notification (SMS or email) sent by DPD in order to change the delivery date.
The consignee can have the date and address of delivery changed and
collect the parcel from their nearest Pickup parcel shop,
have it delivered on a different day,
have it delivered to a different address, or
have it deposited at a safe location.
On the day of delivery itself, the consignee will be informed by email or SMS of the one-hour time window in which the parcel will arrive.
What is the P number and where can the recipient find it?
The P number is provided on the card the driver leaves in the letterbox when the recipient is not in. The recipient can use this reference to arrange a redelivery and/or collection at mydpdparcel.be.
What shipping documents are required in international parcel shipment?
For the international shipping of parcels various documents are required. Depending on the type of goods and the customs requirements of the country of import these are:
The commercial invoice – or in some cases a pro forma invoice – must be sent with any parcel which is shipped to a country outside of the EU. Feel free to contact [email protected] for all your questions concerning import or export.
The EUR-1 movement certificate is a preference document for goods which have been produced in the EU and is normally used for calculating the import duties which the recipient of the goods has to pay. The EUR-1 certificate applies to the movement of goods within the European Economic Area and, among others, to many countries in Africa, the Caribbean and the Pacific.
All shipments of goods which have a value of above 1,000.- € and are to be shipped outside of the EU must be accompanied by an export declaration. If the value is above 3,000.- € , the documentation must be processed in advanced by the responsible customs offices.
Ireland does not have a postal code system, but this is required when the order is started. What do I have to do?
Ireland does not have a postal code system. Please specify "1" for Dublin, for all other destinations the "2".
Export declaration
The export declaration is mandatory for shipments to countries outside the EU when the value is more than € 1,000. A verbal declaration can be made for goods whose value is less than € 1.000. Creation of the export declaration via the PLDA (Paperless Customs & Excise) customs system (http://plda.fgov.be/nl/welkom) has been mandatory since 23 September 2009.
Movement Certificate
The EUR 1 certificate is a preferential document for goods that are produced inside the EU and which fulfil conditions in the various origin protocols concluded with destination countries. This preference can be important for the addressee of the goods in the country of destination for the calculation of import duty.
Commercial and pro forma invoice, what is the difference?
Every parcel which is shipped to a country outside of the EU must be accompanied by a commercial invoice or by a pro forma invoice. The commercial invoice is used in cases where the goods have a commercial value. A pro forma invoice is used in cases where the goods have no commercial value, e.g. shipments of gifts, samples and goods which are not destined for sale.