How can we help you?
Help on the subject of sending parcels
Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.
Filter- Sending - General
Clear filtersHow can I check on the location of my parcel?
How many delivery attempts does DPD make to business addresses?
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
What is the diesel/kerosene surcharge, and how is the fuel surcharge calculated?
The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.
Can the driver pack my parcel for me?
No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.
What goods are excluded from transport?
For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:
Jewels, precious stones, precious metals, pearls
Securities (coins, banknotes, bills of exchange, bearer titles and other titles)
Means of payment (credit cards, non-cleared checks, etc.)
Artworks, antiques, unique articles
Publications or audiovisual media prohibited by law
Alcohol (excluding alcoholic beverages)
Perishable or frozen food (unless via DPD fresh)
Flowers and plants
Animals, dead or alive
Narcotics prohibited by law
Firearms and explosives
certificates, unique documents or passports
pelts, carpets, wrist and pocket watches
goods whose value exceeds € 13,000 per parcel
prescription drugs and hypodermic needles
decorative objects and leather goods with a value exceeding € 520 per package
human remains, body parts or organs, medical or biological research material, medical waste
tenders and related documents, contracts, test results and similar documents to be provided
Further information on excluded goods is available in our general terms & conditions.
Filter- Sending - Weight & dimensions
Clear filtersHow heavy can my parcel be?
Individual parcels must not be heavier than 31,5 kg. The maximum weight for parcels which are handled via our Pickup network is 20 kg.
How large can my parcel be?
The longest side of the parcel should be no longer than 175 cm and the overall size (2x height + 2x width + length) should be 300 cm maximum.
What does \'girth\' (combined circumference plus longest side) mean?
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
What if I don’t know the weight and the dimensions of the parcel?
A precise calculation of the transport costs can only be made if all the necessary shipping details for your parcel are available. This is the only way to avoid unnecessary surcharges for parcels which haven\'t been weighed or measured correctly. You can use your own scales, for example, to check the weight of the parcel. To measure the parcel you can use a ruler, a folding rule or a measuring tape. DPD reserves the right to apply a surcharge if the consignor\'s parcel data diverges from the measurements which are taken at the depot.
What is the volumetric weight? And how do I calculate it?
Volumetric weight is a standard formula which is used in the airline industry and which includes density in the calculation of the transport costs. Volumetric weight is based on the volumetric standard of IATA (International Air Transport Association). On the basis of this calculation the space which the parcel will occupy inside the aircraft is compared with the actual weight of the parcel.
The shipping cost is based on the higher of the two values, in other words either the actual overall weight or the volumetric weight of the parcel. The higher weight is then used for the calculation of the shipping tariff.
The calculation of the volumetric weight depends on the individual service provider. As a rule the following formula is used:
Length x width x height / 6000 = volumetric weight
The DPD volumetric-weight calculator will help you to calculate the volumetric weight of your parcel quickly and conveniently.
(for shipments which contain a number of packages you simply add the individual results)
Filter- Sending - DPD Services
Clear filtersWhat is DPD fresh?
DPD fresh is an express transport solution for home delivery throughout Belgium of all your grocery, fresh or deep frozen products* the next day. We provide express delivery to your customer's doorstep for:
your fresh products between 0 and 4°C
your deep frozen products at a temperature of less than -18°C
your grocery products at room temperature
With DPD fresh you have the advantage of tracking and monitoring of the temperature of your parcels.
And we offer Predict™, which lets receivers know the date and time slot for delivery in advance and allows them to reschedule their delivery if necessary.
*Excluding minced meat, ice-packed fish or hot products.
Does DPD also deliver in the weekend and in the evening?
We are also here for you on Saturdays.
At DPD you can have parcels delivered in Belgium, the Netherlands, Luxembourg and Germany on a Saturday. We collect the parcels on Thursday or Friday (depending on the region in Germany) and on Friday (for Benelux), so that they can be delivered to the customer on Saturday.
Evening delivery
The number of people staying home during the day is decreasing. Thanks to DPD evening delivery, you can offer these customers an extra delivery possibility which fits their lifestyle in a better way. DPD delivers from Monday to Friday, from 6pm till 10pm.
I have a webshop. What can DPD do for me?
Integrate our services optimally with your CRM and shop systems, and ensure a fast and convenient delivery process to make sure that delighted consignees become long-standing customers.
In other words, you can work with a shipping tool which helps you managing the online orders and preparing them for shipment. Next to that we offer you a vast assortment of plugins and integration solutions. On top of that, as a retailer you can connect your own shop stores with the Pickup network. This way you offer your customer an extra location for picking up or bringing back their order.
To which countries can I send parcels with DPD?
This depends on the service. You can check the shipping planner to make sure we can send your parcel to the required destination. Overall, we can ship to more than 230 destinations worldwide.
What is DPD Classic?
DPD Classic is our standard service for parcel delivery to business addresses in Belgium and Europe. Thanks to our strong international road network, DPD Classic is the reliable and economical solution for sending your parcels. With DPD Classic, you benefit from favourable delivery times to all European destinations.
Filter- Sending - Parcel tracking
Clear filtersHow can I check on the location of my parcel?
Ieder pakket krijgt een uniek pakketnummer. Met dit nummer kan je de voortgang van je pakket online volgen. Je hebt geen login nodig.
Elke contractuele klant krijgt bovendien een login voor DPD Shipper Report. Dankzij dit programma heb je steeds een compleet overzicht van je lopende zendingen en je verzendgeschiedenis. Inloggen kan hier. Heb je nog geen login? Aarzel dan niet om ons te contacteren.
What is Predict? How is the private consignee informed?
If you use the Predict service, DPD will inform the private consignee in advance about the day on which the parcel is scheduled for delivery. If the day in question is not convenient, the consignee can change the day anywhere up to one hour prior to delivery. All the consignee has to do is follow the link in the notification (SMS or email) sent by DPD in order to change the delivery date.
The consignee can have the date and address of delivery changed and
collect the parcel from their nearest Pickup parcel shop,
have it delivered on a different day,
have it delivered to a different address, or
have it deposited at a safe location.
On the day of delivery itself, the consignee will be informed by email or SMS of the one-hour time window in which the parcel will arrive.
What is the P number and where can the recipient find it?
The P number is provided on the card the driver leaves in the letterbox when the recipient is not in. The recipient can use this reference to arrange a redelivery and/or collection at mydpdparcel.be.
Filter- Sending - International shipping
Clear filtersWhat shipping documents are required in international parcel shipment?
Commercial and pro forma invoice, what is the difference?
Every parcel which is shipped to a country outside of the EU must be accompanied by a commercial invoice or by a pro forma invoice. The commercial invoice is used in cases where the goods have a commercial value. A pro forma invoice is used in cases where the goods have no commercial value, e.g. shipments of gifts, samples and goods which are not destined for sale.
Export declaration
The export declaration is mandatory for shipments to countries outside the EU when the value is more than € 1,000. A verbal declaration can be made for goods whose value is less than € 1.000. Creation of the export declaration via the PLDA (Paperless Customs & Excise) customs system (http://plda.fgov.be/nl/welkom) has been mandatory since 23 September 2009.
In what cases is a commercial invoice required?
Every parcel which is shipped to a country outside of the EU must be accompanied by a commercial invoice or by a pro forma invoice. The commercial invoice is used in cases where the goods have a commercial value. A pro forma invoice is used in cases where the goods have no commercial value, e.g. shipments of gifts, samples and goods which are not destined for sale.
In both cases the document contains the relevant data about the consignor and the consignee, together with a complete description of the contents of the parcel and its value. The consignor signs the invoice and attaches it to the parcel together with five copies. With DPD the commercial invoice can be conveniently created online.
Ireland does not have a postal code system, but this is required when the order is started. What do I have to do?
Ireland does not have a postal code system. Please specify \"1\" for Dublin, for all other destinations the \"2\".