Here you’ll find useful tips and tools for sending parcels. We have listed all relevant information about shipping within Belgium and abroad. You will also find user instructions for our products and services, as well as an overview of all the available interfaces with various shop and shipping systems.
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Need further assistance? Contact us.
* Non-binding indicative lead time subject to variation - e.g. Time for customs clearance is not taken into account in the lead time calculation.
Packing instructions
Every parcel must be packed securely so that it is suitable for automated sorting and transport. Our packaging tips show you the most important points to follow in order to ensure trouble-free shipping.
Exclusions from shipment
There are some goods we can't transport, such as live animals, weapons and especially valuable goods such as precious metals and gems.
Weights and dimensions
Parcels can have a maximum weight of 31.5 kg, a maximum girth (combined circumference + longest side) of 300 cm and a length (longest side) of 175 cm. Would you like to know if your parcel has the right dimensions? Simply use our girth calculator.
Integrate our services optimally with your CRM and shop systems, and ensure a fast and convenient delivery process to make sure that delighted consignees become long-standing customers.
In other words, you can work with a shipping tool which helps you managing the online orders and preparing them for shipment. Next to that we offer you a vast assortment of plugins and integration solutions. On top of that, as a retailer you can connect your own shop stores with the Pickup network. This way you offer your customer an extra location for picking up or bringing back their order.
DPD offers a number of plug and play solutions which enable the professional connection of your shop with the DPD system. These platforms support our shipping solutions: Magento, Prestashop, Opencart, Shopify, Picqer and Woocommerce.
You will find further information on this subject right here.
As of 1 January 2023, the fuel surcharge is being replaced by the energy surcharge. More information can be found here.
Overall, we can ship to more than 200 destinations worldwide. You can check the shipping planner to make sure we can send your parcel to the required destination.
No, unfortunately not. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.
Transport your parcels safely - read our packaging advice.
If you use the Predict service, DPD will inform the private consignee in advance about the day on which the parcel is scheduled for delivery. If the day in question is not convenient, the consignee can change the day anywhere up to one hour prior to delivery. All the consignee has to do is follow the link in the notification (SMS or email) sent by DPD in order to change the delivery date.
The consignee can have the date and address of delivery changed and
collect the parcel from their nearest Pickup parcel shop,
have it delivered on a different day,
have it delivered to a different address, or
have it deposited at a safe location.
On the day of delivery itself, the consignee will be informed by email or SMS of the one-hour time window in which the parcel will arrive.
Feel free to contact us. You can already dive deeper in our services if you like.
Each parcel has a its own parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.
As a DPD customer, you’ll receive a login for myDPD for business. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us.
We are also here for you on Saturdays.
At DPD you can have parcels delivered in Belgium, the Netherlands, Luxembourg and Germany on a Saturday. We collect the parcels on Thursday or Friday (depending on the region in Germany) and on Friday (for Benelux), so that they can be delivered to the customer on Saturday.
Evening delivery
The number of people staying home during the day is decreasing. Thanks to DPD evening delivery, you can offer these customers an extra delivery possibility which fits their lifestyle in a better way. DPD delivers from Monday to Friday, from 6pm till 10pm.
For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:
Jewels, precious stones, precious metals, pearls
Securities (coins, banknotes, bills of exchange, bearer titles and other titles)
Means of payment (credit cards, non-cleared checks, etc.)
Artworks, antiques, unique articles
Publications or audiovisual media prohibited by law
Alcohol (excluding alcoholic beverages)
Perishable or frozen food (unless via DPD fresh)
Flowers and plants
Animals, dead or alive
Narcotics prohibited by law
Firearms and explosives
certificates, unique documents or passports
pelts, carpets, wrist and pocket watches
goods whose value exceeds € 13,000 per parcel
prescription drugs and hypodermic needles
decorative objects and leather goods with a value exceeding € 520 per package
human remains, body parts or organs, medical or biological research material, medical waste
tenders and related documents, contracts, test results and similar documents to be provided
Further information on excluded goods is available in our general terms & conditions.
Available from Monday to Friday from 8h to 18h
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*This is a paying service. Click here for the rates.
Click here for the the complaints and claim settlement procedure.
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