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Help on the subject of sending parcels

 Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.

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  • Sending parcels
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How can I check on the location of my parcel?

Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number. As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us. 

How many delivery attempts does DPD make to business addresses?

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

What is the diesel/kerosene surcharge, and how is the fuel surcharge calculated?

The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.

Can the driver pack my parcel for me?

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

What goods are excluded from transport?

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

  • Jewels, precious stones, precious metals, pearls

  • Securities (coins, banknotes, bills of exchange, bearer titles and other titles)

  • Means of payment (credit cards, non-cleared checks, etc.)

  • Artworks, antiques, unique articles

  • Publications or audiovisual media prohibited by law

  • Alcohol (excluding alcoholic beverages)

  • Perishable or frozen food (unless via DPD fresh)

  • Flowers and plants

  • Animals, dead or alive

  • Narcotics prohibited by law

  • Firearms and explosives

  • certificates, unique documents or passports

  • pelts, carpets, wrist and pocket watches

  • goods whose value exceeds € 13,000 per parcel

  • prescription drugs and hypodermic needles

  • decorative objects and leather goods with a value exceeding € 520 per package

  • human remains, body parts or organs, medical or biological research material, medical waste

  • tenders and related documents, contracts, test results and similar documents to be provided

 Further information on excluded goods is available in our general terms & conditions.

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  • Weight & dimensions
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How large can my parcel be?

The longest side of the parcel should be no longer than 175 cm and the overall size (2x height + 2x width + length) should be 300 cm maximum.

How heavy can my parcel be?

Individual parcels must not be heavier than 31,5 kg. The maximum weight for parcels which are handled via our Pickup network is 20 kg.

What does \'girth\' (combined circumference plus longest side) mean?

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

What if I don’t know the weight and the dimensions of the parcel?

A precise calculation of the transport costs can only be made if all the necessary shipping details for your parcel are available. This is the only way to avoid unnecessary surcharges for parcels which haven\'t been weighed or measured correctly. You can use your own scales, for example, to check the weight of the parcel. To measure the parcel you can use a ruler, a folding rule or a measuring tape. DPD reserves the right to apply a surcharge if the consignor\'s parcel data diverges from the measurements which are taken at the depot.

What is the volumetric weight? And how do I calculate it?

Volumetric weight is a standard formula which is used in the airline industry and which includes density in the calculation of the transport costs. Volumetric weight is based on the volumetric standard of IATA (International Air Transport Association). On the basis of this calculation the space which the parcel will occupy inside the aircraft is compared with the actual weight of the parcel.

The shipping cost is based on the higher of the two values, in other words either the actual overall weight or the volumetric weight of the parcel. The higher weight is then used for the calculation of the shipping tariff.

The calculation of the volumetric weight depends on the individual service provider. As a rule the following formula is used:

Length x width x height / 6000 = volumetric weight

The DPD volumetric-weight calculator will help you to calculate the volumetric weight of your parcel quickly and conveniently.

(for shipments which contain a number of packages you simply add the individual results)

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  • DPD Services
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What is DPD fresh?

DPD fresh is an express transport solution for home delivery throughout Belgium of all your grocery, fresh or deep frozen products* the next day. We provide express delivery to your customer's doorstep for:

  •  your fresh products between 0 and 4°C

  • your deep frozen products at a temperature of less than -18°C

  •  your grocery products at room temperature

With DPD fresh you have the advantage of tracking and monitoring of the temperature of your parcels.

And we offer Predict™, which lets receivers know the date and time slot for delivery in advance and allows them to reschedule their delivery if necessary.

*Excluding minced meat, ice-packed fish or hot products.

Does DPD also deliver in the weekend and in the evening?

We are also here for you on Saturdays.

At DPD you can have parcels delivered in Belgium, the Netherlands, Luxembourg and Germany on a Saturday. We collect the parcels on Thursday or Friday (depending on the region in Germany) and on Friday (for Benelux), so that they can be delivered to the customer on Saturday.

Evening delivery

The number of people staying home during the day is decreasing. Thanks to DPD evening delivery, you can offer these customers an extra delivery possibility which fits their lifestyle in a better way. DPD delivers from Monday to Friday, from 6pm till 10pm.

What is DPD Home?

DPD Home is our service for delivering parcels to customers within Belgium and Europe. An essential part of DPD Home is our innovative Predict service, which focuses expressly on the recipient by giving them control over the place and time of delivery.

More information.

To which countries can I send parcels with DPD?

This depends on the service. You can check the shipping planner to make sure we can send your parcel to the required destination. Overall, we can ship to more than 230 destinations worldwide.

I have a webshop. What can DPD do for me?

Integrate our services optimally with your CRM and shop systems, and ensure a fast and convenient delivery process to make sure that delighted consignees become long-standing customers.

In other words, you can work with a shipping tool which helps you managing the online orders and preparing them for shipment. Next to that we offer you a vast assortment of plugins and integration solutions. On top of that, as a retailer you can connect your own shop stores with the Pickup network. This way you offer your customer an extra location for picking up or bringing back their order.

More information.

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  • Sending - Parcel tracking
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How can I check on the location of my parcel?

Ieder pakket krijgt een uniek pakketnummer. Met dit nummer kan je de voortgang van je pakket online volgen. Je hebt geen login nodig.

Elke contractuele klant krijgt bovendien een login voor DPD Shipper Report. Dankzij dit programma heb je steeds een compleet overzicht van je lopende zendingen en je verzendgeschiedenis. Inloggen kan hier. Heb je nog geen login? Aarzel dan niet om ons te contacteren.

What is the P number and where can the recipient find it?

The P number is provided on the card the driver leaves in the letterbox when the recipient is not in. The recipient can use this reference to arrange a redelivery and/or collection at mydpdparcel.be.

What is Predict? How is the private consignee informed?

If you use the Predict service, DPD will inform the private consignee in advance about the day on which the parcel is scheduled for delivery. If the day in question is not convenient, the consignee can change the day anywhere up to one hour prior to delivery. All the consignee has to do is follow the link in the notification (SMS or email) sent by DPD in order to change the delivery date.

The consignee can have the date and address of delivery changed and

  • collect the parcel from their nearest Pickup parcel shop,

  • have it delivered on a different day,

  • have it delivered to a different address, or

  • have it deposited at a safe location.

On the day of delivery itself, the consignee will be informed by email or SMS of the one-hour time window in which the parcel will arrive.

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  • International shipping
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What shipping documents are required in international parcel shipment?

For the international shipping of parcels various documents are required. Depending on the type of goods and the customs requirements of the country of import these are: The commercial invoice The commercial invoice – or in some cases a pro forma invoice – must be sent with any parcel which is shipped to a country outside of the EU. Feel free to contact [email protected] for all your questions concerning import or export. The movement certificate The EUR-1 movement certificate is a preference document for goods which have been produced in the EU and is normally used for calculating the import duties which the recipient of the goods has to pay. The EUR-1 certificate applies to the movement of goods within the European Economic Area and, among others, to many countries in Africa, the Caribbean and the Pacific. The export declaration All shipments of goods which have a value of above 1,000.- € and are to be shipped outside of the EU must be accompanied by an export declaration. If the value is above 3,000.- € , the documentation must be processed in advanced by the responsible customs offices.

Commercial and pro forma invoice, what is the difference?

Every parcel which is shipped to a country outside of the EU must be accompanied by a commercial invoice or by a pro forma invoice. The commercial invoice is used in cases where the goods have a commercial value. A pro forma invoice is used in cases where the goods have no commercial value, e.g. shipments of gifts, samples and goods which are not destined for sale.

What is volumetric weight?

Volumetric weight is a standard formula which is used in the airline industry and which includes density in the calculation of the transport costs. Volumetric weight is based on the volumetric standard of IATA (International Air Transport Association). On the basis of this calculation the space which the parcel will occupy inside the aircraft is compared with the actual weight of the parcel.

The shipping cost is based on the higher of the two values, in other words either the actual overall weight or the volumetric weight of the parcel. The higher weight is then used for the calculation of the shipping tariff.

The calculation of the volumetric weight depends on the individual service provider. As a rule the following formula is used:

Length x width x height / 6000 = volumetric weight

The DPD volumetric-weight calculator will help you to calculate the volumetric weight of your parcel quickly and conveniently.

(for shipments which contain a number of packages you simply add the individual results)

Planning your shipments

With DPD you can send almost anything – to almost any country in the world. However, the shipment must not contravene the laws or regulations applicable to international goods shipping – regulations on foreign trade, for instance, or transport regulations laid down by the international air freight organisation IATA. The shipping planner gives you an overview about the required documents and the import restrictions in the destination country.

In what cases is a commercial invoice required?

Every parcel which is shipped to a country outside of the EU must be accompanied by a commercial invoice or by a pro forma invoice. The commercial invoice is used in cases where the goods have a commercial value. A pro forma invoice is used in cases where the goods have no commercial value, e.g. shipments of gifts, samples and goods which are not destined for sale.

In both cases the document contains the relevant data about the consignor and the consignee, together with a complete description of the contents of the parcel and its value. The consignor signs the invoice and attaches it to the parcel together with five copies. With DPD the commercial invoice can be conveniently created online.


 

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