Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.
15.01 – Austria – Due to heavy snow following zip codes are closed: 6762 Langen u. Stuben 6763 Zürs 6764 Lech 6767 Warth 6781 Bartholomäberg 6791 St. Gallenkirch u. Gargellen 6793 Gaschurn 6794 Partenen 6888 Schröcken
13.01.2021: Due to heavy snowfall, a number of roads in the following regions in France are closed: Metz-Nancy, Mulouse, Dijon, Nancy, Bourges, Troyes, Limoges, Brive
13.01.2021: Due to heavy snowfall, we are currently unable to deliver parcels in Madrid. Seur, DPD’s sister company in Spain, is doing everything possible to resume service as soon as possible.
06.01.2021 : Please be informed that due to important snowfalls in France, some roads are closed in the following regions : Ardèche (07), Corrèze (19), Cantal (15), Doubs (25), Gard (30), Jura (39), Lot (46) and Savoie (73). Delays might be expected for deliveries and pick up.
06.01.2021: In the UK, lockdown and a ‘Stay at Home’ order issued as of 5th January. Only essential businesses and services can stay open to the public.
06.01.2021: Because of the current situation with the earthquake happening in Croatia, delays are expected. Closed zip codes: 10414, 44000, 44010, 44201-44204, 44210, 44211, 44213,44214, 44222, 44250, 44253, 44272, 44273, 44400, 44401, 44403-44406, 44430, 44431, 44435, 44437, 44440, 44441, 44443, 44450.
In this section we would like to answer the most important questions about parcel shipping in connection with the coronavirus crisis, and keep you informed about the latest developments. We do our utmost to keep you informed and have this page updated with the latest information. Nevertheless, to the content of this page can no rights be derived from.
15.01 – Spain
Confinement of Catalonia has been extended for 7 more days, till January 24th, so the closure of shopping centres, malls, etc will continue.
As well, there are other restrictions in Spain that can affect our services: almost all the Communities have municipal perimeter confinements.
To contain the virus some other have included additional restrictions:
Andalucía (south of Spain): all shops will close at 20h and restaurants at 18h
Aragón (postal codes 22XXX / 50XXX / 44XXX): non essential activities have to close at 20h
Baleares (postal codes 07XXX): restaurants, malls and gyms are closed
14.01 – NL – Lockdown extended until 09.02
Please take into account that possible delays on parcel deliveries in NL might occur, caused by enormous volumes as a result of the lockdown measures.
14.01 – Portugal
Please note that a lockdown was announced in Portugal from January 14 to 31. Commercial centers and non-essential stores will remain closed. Before sending, please check with the consignee whether he can receive his shipment. Without this confirmation, the shipment will not be sent.
14.01 – Switzerland
As of January 18, all non-essential stores are closed. Restaurants, cultural venue, sports venue, etc. are still closed. Please check if the receiver will still be opened. Since Switzerland is not part of the EU, taxes and charges are to be expected if a package has to be returned due to COVID.
We do our utmost to deliver your parcels as soon as possible while taking into account the health and safety measures.
Rest assured, we still deliver your parcels! However, take in account some changes due to the virus.
To protect your health, our customers’ and our drivers’, we’ve drawn up an alternative delivery procedure that allows delivery without (physical) contact. This means the driver will write down your name himself followed by the code C19.
While almost everyone in our country is supposed to stay inside, our drivers belong to the small group that has to go outside to work. If it is not clear to the driver upon arrival whether a business is open, he may not ring the bell. Together we can change this.
1. Check whether your professional customer is present at the recipient address.
2. Ask your professional clients to fill in and hang our poster. On the basis of a few simple instructions, they can make clear where the driver can go. This way your parcels can be delivered in complete safety.
Yes, that's possible. We still deliver to a collection point and the consignee can also redirect his package to one of the active Pickup points. Collection points that are closed are currently not visible in the Pickup parcelshop Finder.
The parcels left behind in a closed shop will be picked up as soon as possible and delivered to the nearest Pickup parcelshop that is open. We will inform the end consignee by e-mail as soon as the package is available at the new collection point