Service alerts

Service alerts

 Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.

End of year season

We would like to inform you about our planning and preparations to deliver your parcels quickly and safely to their destination, even during the busy holiday season. If you are a DPD customer, we would like to receive your volume forecast and your closing days in good time. Click the button below for more info.


Service alert


On Saturday 30 October we will perform a necessary migration of the central database of DPD Shipper. As a result, the DPD Shipper applications will be temporarily unavailable:

  • DPD Shipper Webservice will not be available on 30/10 between 9am and 3pm.

  • DPD Shipper online will not be available on 30/10 between 9am and 9pm.

  • DPD Shipper offline will not be able to synchronize on 30/10 between 9am and 9pm.

From 9 pm you can use our shipping solutions again.

Benefits of the update

The update will speed up the loading time of DPD Shipper and clean up the history. This means that shipments older than one year are deleted and shipments older than 90 days are archived. Archived shipments can still be downloaded afterwards and reloaded if necessary.

The migration has already been successfully carried out in DPD Switzerland and DPD Netherlands.


  • Due to technical problems in the depot in Flémalle, we are currently experiencing difficulties in the sorting process. Parcels leaving from Flémalle will probably face delay. DPD is setting up a recovery plan to minimize the inconvenience as much as possible. We apologize for any inconvenience caused.