Service alerts
Service alerts
Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.
Service alert
15.01 – Austria – Due to heavy snow following zip codes are closed: 6762 Langen u. Stuben 6763 Zürs 6764 Lech 6767 Warth 6781 Bartholomäberg 6791 St. Gallenkirch u. Gargellen 6793 Gaschurn 6794 Partenen 6888 Schröcken
13.01.2021: Due to heavy snowfall, a number of roads in the following regions in France are closed: Metz-Nancy, Mulouse, Dijon, Nancy, Bourges, Troyes, Limoges, Brive
13.01.2021: Due to heavy snowfall, we are currently unable to deliver parcels in Madrid. Seur, DPD’s sister company in Spain, is doing everything possible to resume service as soon as possible.
06.01.2021 : Please be informed that due to important snowfalls in France, some roads are closed in the following regions : Ardèche (07), Corrèze (19), Cantal (15), Doubs (25), Gard (30), Jura (39), Lot (46) and Savoie (73). Delays might be expected for deliveries and pick up.
06.01.2021: In the UK, lockdown and a ‘Stay at Home’ order issued as of 5th January. Only essential businesses and services can stay open to the public.
06.01.2021: Because of the current situation with the earthquake happening in Croatia, delays are expected. Closed zip codes: 10414, 44000, 44010, 44201-44204, 44210, 44211, 44213,44214, 44222, 44250, 44253, 44272, 44273, 44400, 44401, 44403-44406, 44430, 44431, 44435, 44437, 44440, 44441, 44443, 44450.
Corona updates
In this section we would like to answer the most important questions about parcel shipping in connection with the coronavirus crisis, and keep you informed about the latest developments. We do our utmost to keep you informed and have this page updated with the latest information. Nevertheless, to the content of this page can no rights be derived from.
15.01 – Spain
Confinement of Catalonia has been extended for 7 more days, till January 24th, so the closure of shopping centres, malls, etc will continue.
As well, there are other restrictions in Spain that can affect our services: almost all the Communities have municipal perimeter confinements.
To contain the virus some other have included additional restrictions:
Andalucía (south of Spain): all shops will close at 20h and restaurants at 18h
Aragón (postal codes 22XXX / 50XXX / 44XXX): non essential activities have to close at 20h
Baleares (postal codes 07XXX): restaurants, malls and gyms are closed
14.01 – NL – Lockdown extended until 09.02
Please take into account that possible delays on parcel deliveries in NL might occur, caused by enormous volumes as a result of the lockdown measures.
14.01 – Portugal
Please note that a lockdown was announced in Portugal from January 14 to 31. Commercial centers and non-essential stores will remain closed. Before sending, please check with the consignee whether he can receive his shipment. Without this confirmation, the shipment will not be sent.
14.01 – Switzerland
As of January 18, all non-essential stores are closed. Restaurants, cultural venue, sports venue, etc. are still closed. Please check if the receiver will still be opened. Since Switzerland is not part of the EU, taxes and charges are to be expected if a package has to be returned due to COVID.
Changes in Belux
We do our utmost to deliver your parcels as soon as possible while taking into account the health and safety measures.
Deposit permission for home deliveries
Since a few weeks, we are promoting safe place delivery to our consignees, without signature. This functionality is applicable for home deliveries only.
Changes for other deliveries
The receiver doesn’t need to sign on the scanner, the delivery will be done without touching the scanner. The driver will deposit the parcel at a safe distance from the receiver. He will ask for the receiver’s name and note it down on his scanner together with the code “C-19” of “COVID-19”. In the Pickup parcelshops, the shop owner will also note “C-19” or “COVID-19” on his scanner, therefore avoiding physical contact with the driver and the consignee.
Pickup network
Since the beginning of November 2020, stricter rules again apply in Belgium. Consequently, non-essential stores will have to close for the next six weeks. Fortunately, 85% of our shop network is still active. Our modified delivery procedure to avoid physical contact between the shop owner and the recipient or driver is still valid.
You can have your package delivered directly to a shop (2shop delivery).
It is also possible to divert your package to a shop.
Visiting our depots for parcel collection/delivery
To prevent the contamination of the virus, only employees are temporarily allowed in our depots and offices. So please do not visit our depots to pick up and / or bring in a parcel.
Changes for receivers
Rest assured, we still deliver your parcels! However, take in account some changes due to the virus.
The driver signs for receipt
In order to prevent any contact, our drivers will sign for receipt themselves. He will ask for your name and note it down on his scanner together with the code “C-19” of “COVID-19”. Also he will keep a safe distance (guideline of 1.5m). This delivery method is applicable for all 2B deliveries. In case you except a delivery at your home address, we advise you to give a deposit permission (safe place).
Home delivery? Give deposit permission (safe place) via myDPD
Since a few weeks, we are promoting safe place delivery, without signature. Thanks to this feature, you specify a place where we can leave your parcels. This functionality is applicable for home deliveries only.
Pickup network
The Pickup shops are fully available. Our modified delivery procedure to avoid physical contact between the shop owner and the recipient or driver is still valid.
You can have your parcel delivered directly to a shop (2shop delivery).
It is also possible to divert your parcel to a shop.
Frequently asked questions
How should I act as a consignee?
What is a deposit permission? How can I grant it?
What’s the benefit of giving a deposit permission?
Why does the driver sign off the receipt of my parcel himself?
To protect your health, our customers’ and our drivers’, we’ve drawn up an alternative delivery procedure that allows delivery without (physical) contact. This means the driver will write down your name himself followed by the code C19.
The consignees are present at the office, yet the driver does not ring the doorbell. How come?
While almost everyone in our country is supposed to stay inside, our drivers belong to the small group that has to go outside to work. If it is not clear to the driver upon arrival whether a business is open, he may not ring the bell. Together we can change this.
1. Check whether your professional customer is present at the recipient address.
2. Ask your professional clients to fill in and hang our poster. On the basis of a few simple instructions, they can make clear where the driver can go. This way your parcels can be delivered in complete safety.
Can the consignee still pick up or redirect his package to a collection point?
Yes, that's possible. We still deliver to a collection point and the consignee can also redirect his package to one of the active Pickup points. Collection points that are closed are currently not visible in the Pickup parcelshop Finder.
What about parcels left in a closed shop?
The parcels left behind in a closed shop will be picked up as soon as possible and delivered to the nearest Pickup parcelshop that is open. We will inform the end consignee by e-mail as soon as the package is available at the new collection point
What happens if the consignee is not at home to receive the package?
- First delivery attempt: In the event of a failed delivery attempt at a home address, the package will be brought to the nearest parcelshop. If it is closed, the driver will automatically be notified of an alternative shop.
- Second delivery attempt: If it turns out that this shop is too far away, our driver will visit the home address a second time the next working day.
- Third delivery attempt: If the recipient is not at home again, the package will be kept in our depot for 5 days. During those 5 days, a third delivery attempt can be scheduled. If this does not happen, the package will eventually be returned. During this period you can request a new delivery via www.dpd.be/fmp.
What about the situation with the parcelshops in Belux?
"We stay available for deliveries/parcel collections"
Downlaod this poster and ask your professional customers to display it at their premises.
