Service alerts
Service alerts
Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.
Service alert
update 07.04.2021
Austria
Due to heavy snow and ice there could be delays in the middle and western part of Austria.
Croatia
Due to bad weather conditions (large amounts of snow on the roads), several linehauls were not able to reach our HUB 0092 and several linehauls were not able to reach the Hub.
On 07.04. no deliveries in depots 1754, 1766, 1753, 1760, 1758
31.03.2021
Belux
Due to the public holiday on Saturday 1 May, there will be no deliveries that day.
European holidays 2021
| Country | Date | Name |
| Germany | 1-Jan | New Year |
| Netherlands | 1-Jan | New Year |
| Belgium | 1-Jan | Nieuwjaar |
| Luxembourg | 1-Jan | New Year |
| France | 1-Jan | New Year |
| UK | 1-Jan | New Year |
| Germany | 2-Apr | good Friday |
| France | 2-Apr | Good Friday |
| UK | 2-Apr | Good Friday |
| Germany | 4-Apr | easter |
| Netherlands | 4-Apr | Paaszondag |
| Belgium | 4-Apr | Paaszondag |
| Luxembourg | 4-Apr | Easter |
| France | 4-Apr | Easter |
| UK | 4-Apr | Easter |
| Germany | 5-Apr | easter Monday |
| Belgium | 5-Apr | Paasmaandag |
| Luxembourg | 5-Apr | Easter Monday |
| France | 5-Apr | Easter Monday |
| UK | 5-Apr | Easter Monday |
| Netherlands | 27-Apr | Koningsdag |
| Germany | 1-May | labour day |
| Belgium | 1-May | dag van de arbeid |
| Luxembourg | 1-May | Labour day |
| France | 1-May | labour day |
| UK | 3-May | Early May bank holiday |
| Netherlands | 5-May | paasmaandag |
| France | 8-May | Victory day |
| Luxembourg | 9-May | Europe day |
| Germany | 13-May | ascension day |
| Netherlands | 13-May | O.H. Hemelvaart |
| Belgium | 13-May | O.H. Hemelvaart |
| Luxembourg | 13-May | Ascension day |
| France | 13-May | Ascension day |
| Germany | 23-May | whit Sunday |
| Netherlands | 23-May | Pinksteren |
| Belgium | 23-May | Pinksterzondag |
| Luxembourg | 23-May | whit Sunday |
| France | 23-May | whit Sunday |
| Germany | 24-May | whit Monday |
| Netherlands | 24-May | Pinkstermaandag |
| Belgium | 24-May | Pinkstermaandag |
| Luxembourg | 24-May | whit Monday |
| France | 24-May | whit Monday |
| UK | 31-May | Spring bank holiday |
| Germany | 3-Jun | Corpus Christi |
| Luxembourg | 23-Jun | Grand Duke's birthday |
| France | 14-Jul | Bastille day |
| Belgium | 21-Jul | Nationale feestdag |
| Belgium | 15-Aug | O.L.V. Hemelvaart |
| Luxembourg | 15-Aug | Assumption |
| France | 15-Aug | Assumption |
| UK | 30-Aug | Summer bank holiday |
| Germany | 3-Oct | day of german unity |
| Germany | 1-Nov | All Saints day |
| Belgium | 1-Nov | Allerheiligen |
| Luxembourg | 1-Nov | All Saints |
| France | 1-Nov | All saints' day |
| Belgium | 11-Nov | Wapenstiltand |
| France | 11-Nov | armstice day |
| Germany | 25-Dec | Christmas |
| Netherlands | 25-Dec | Kerst |
| Belgium | 25-Dec | Kerstmis |
| Luxembourg | 25-Dec | Christmas |
| France | 25-Dec | Christmas |
| UK | 25-Dec | Christmas |
| Germany | 26-Dec | 2nd Christmas day |
| Netherlands | 26-Dec | 2de Kerstdag |
| Belgium | 26-Dec | Tweede Kerstdag |
| Luxembourg | 26-Dec | Boxing day |
| UK | 26-Dec | Boxing day |
| UK | 28-Dec | Bank holiday |
| Date |
|---|
| Germany | 1-Jan |
|---|
| Netherlands | 1-Jan |
|---|
| Belgium | 1-Jan |
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| Luxembourg | 1-Jan |
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| France | 1-Jan |
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| UK | 1-Jan |
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| Germany | 2-Apr |
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| France | 2-Apr |
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| UK | 2-Apr |
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| Germany | 4-Apr |
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| Netherlands | 4-Apr |
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| Belgium | 4-Apr |
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| Luxembourg | 4-Apr |
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| France | 4-Apr |
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| UK | 4-Apr |
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| Germany | 5-Apr |
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| Belgium | 5-Apr |
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| Luxembourg | 5-Apr |
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| France | 5-Apr |
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| UK | 5-Apr |
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| Netherlands | 27-Apr |
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| Germany | 1-May |
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| Belgium | 1-May |
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| Luxembourg | 1-May |
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| France | 1-May |
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| UK | 3-May |
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| Netherlands | 5-May |
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| France | 8-May |
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| Luxembourg | 9-May |
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| Germany | 13-May |
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| Netherlands | 13-May |
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| Belgium | 13-May |
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| Luxembourg | 13-May |
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| France | 13-May |
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| Germany | 23-May |
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| Netherlands | 23-May |
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| Belgium | 23-May |
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| Luxembourg | 23-May |
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| France | 23-May |
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| Germany | 24-May |
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| Netherlands | 24-May |
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| Belgium | 24-May |
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| Luxembourg | 24-May |
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| France | 24-May |
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| UK | 31-May |
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| Germany | 3-Jun |
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| Luxembourg | 23-Jun |
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| France | 14-Jul |
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| Belgium | 21-Jul |
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| Belgium | 15-Aug |
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| Luxembourg | 15-Aug |
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| France | 15-Aug |
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| UK | 30-Aug |
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| Germany | 3-Oct |
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| Germany | 1-Nov |
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| Belgium | 1-Nov |
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| Luxembourg | 1-Nov |
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| France | 1-Nov |
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| Belgium | 11-Nov |
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| France | 11-Nov |
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| Germany | 25-Dec |
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| Netherlands | 25-Dec |
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| Belgium | 25-Dec |
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| Luxembourg | 25-Dec |
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| France | 25-Dec |
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| UK | 25-Dec |
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| Germany | 26-Dec |
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| Netherlands | 26-Dec |
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| Belgium | 26-Dec |
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| Luxembourg | 26-Dec |
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| UK | 26-Dec |
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| UK | 28-Dec |
|---|
| Name |
|---|
| Germany | New Year |
|---|
| Netherlands | New Year |
|---|
| Belgium | Nieuwjaar |
|---|
| Luxembourg | New Year |
|---|
| France | New Year |
|---|
| UK | New Year |
|---|
| Germany | good Friday |
|---|
| France | Good Friday |
|---|
| UK | Good Friday |
|---|
| Germany | easter |
|---|
| Netherlands | Paaszondag |
|---|
| Belgium | Paaszondag |
|---|
| Luxembourg | Easter |
|---|
| France | Easter |
|---|
| UK | Easter |
|---|
| Germany | easter Monday |
|---|
| Belgium | Paasmaandag |
|---|
| Luxembourg | Easter Monday |
|---|
| France | Easter Monday |
|---|
| UK | Easter Monday |
|---|
| Netherlands | Koningsdag |
|---|
| Germany | labour day |
|---|
| Belgium | dag van de arbeid |
|---|
| Luxembourg | Labour day |
|---|
| France | labour day |
|---|
| UK | Early May bank holiday |
|---|
| Netherlands | paasmaandag |
|---|
| France | Victory day |
|---|
| Luxembourg | Europe day |
|---|
| Germany | ascension day |
|---|
| Netherlands | O.H. Hemelvaart |
|---|
| Belgium | O.H. Hemelvaart |
|---|
| Luxembourg | Ascension day |
|---|
| France | Ascension day |
|---|
| Germany | whit Sunday |
|---|
| Netherlands | Pinksteren |
|---|
| Belgium | Pinksterzondag |
|---|
| Luxembourg | whit Sunday |
|---|
| France | whit Sunday |
|---|
| Germany | whit Monday |
|---|
| Netherlands | Pinkstermaandag |
|---|
| Belgium | Pinkstermaandag |
|---|
| Luxembourg | whit Monday |
|---|
| France | whit Monday |
|---|
| UK | Spring bank holiday |
|---|
| Germany | Corpus Christi |
|---|
| Luxembourg | Grand Duke's birthday |
|---|
| France | Bastille day |
|---|
| Belgium | Nationale feestdag |
|---|
| Belgium | O.L.V. Hemelvaart |
|---|
| Luxembourg | Assumption |
|---|
| France | Assumption |
|---|
| UK | Summer bank holiday |
|---|
| Germany | day of german unity |
|---|
| Germany | All Saints day |
|---|
| Belgium | Allerheiligen |
|---|
| Luxembourg | All Saints |
|---|
| France | All saints' day |
|---|
| Belgium | Wapenstiltand |
|---|
| France | armstice day |
|---|
| Germany | Christmas |
|---|
| Netherlands | Kerst |
|---|
| Belgium | Kerstmis |
|---|
| Luxembourg | Christmas |
|---|
| France | Christmas |
|---|
| UK | Christmas |
|---|
| Germany | 2nd Christmas day |
|---|
| Netherlands | 2de Kerstdag |
|---|
| Belgium | Tweede Kerstdag |
|---|
| Luxembourg | Boxing day |
|---|
| UK | Boxing day |
|---|
| UK | Bank holiday |
|---|
Corona updates
In this section we would like to answer the most important questions about parcel shipping in connection with the coronavirus crisis, and keep you informed about the latest developments. We do our utmost to keep you informed and have this page updated with the latest information. Nevertheless, to the content of this page can no rights be derived from.
Update 30.03.2021
Belgium
Delivery to consignees and Pickup shops
93% of our Pickup network is still available. Parcelshop which are closed are hidden in the PArcelshop Finder.
The parcels that are left in a closed shop will be picked up as soon as possible and delivered in the nearest Pickup parcelshop that is available. We inform the
recipient via e-mail as soon as the parcel is available at the new parcel shop.
Delivery to professional addresses
If your professional recipient is exceptionally closed due to stricter corona measures, our driver will note this and take a clear photo. If after checking it appears that the recipient was / is indeed not available, the parcel will be returned to the sender. In the other case, the parcel will go out for delivery again.
France DPD (business deliveries)
Catering industry & retail are closed.
In the following geographical areas the non-essential businesses are closed:
Paris, Hauts-de-Seine, Val de Marne, Essonne, Val dÓise, Seine-et-Marne, Yvelines, Aisne, Nord, Oise, Pas-de-Calais, Somme, Alphes-Maritime, Seine-Maritime and Eure.
France Chronopost (consumer deliveries)
Catering industry & retail are closed.
In the following geographical areas the non-essential businesses are closed:
Paris, Hauts-de-Seine, Val de Marne, Essonne, Val dÓise, Seine-et-Marne, Yvelines, Aisne, Nord, Oise, Pas-de-Calais, Somme, Alphes-Maritime, Seine-Maritime and Eure.
Packages supposed to be delivered to these Pickup points will be redirected to an open location. Recipients will be notified of the new delivery locations.
Norway
Eastern part of Norway has been closed down by the authorities until after Easter. This means that shops will be closed and therefore not possible to send 2Shop-parcels in those areas.
Iceland
There are almost no flights departing to Iceland. Therefore we often have to take the boat, that only departs once a week. This will probably go on during the whole Pandemic.
Frequently asked questions
How should I act as a consignee?
What is a deposit permission? How can I grant it?
What’s the benefit of giving a deposit permission?
Why does the driver sign off the receipt of my parcel himself?
The consignees are present at the office, yet the driver does not ring the doorbell. How come?
While almost everyone in our country is supposed to stay inside, our drivers belong to the small group that has to go outside to work. If it is not clear to the driver upon arrival whether a business is open, he may not ring the bell. Together we can change this.
1. Check whether your professional customer is present at the recipient address.
2. Ask your professional clients to fill in and hang our poster. On the basis of a few simple instructions, they can make clear where the driver can go. This way your parcels can be delivered in complete safety.
Can the consignee still pick up or redirect his package to a collection point?
Yes, that's possible. We still deliver to a collection point and the consignee can also redirect his package to one of the active Pickup points. Collection points that are closed are currently not visible in the Pickup parcelshop Finder.
What about parcels left in a closed shop?
The parcels left behind in a closed shop will be picked up as soon as possible and delivered to the nearest Pickup parcelshop that is open. We will inform the end consignee by e-mail as soon as the package is available at the new collection point
What happens if the consignee is not at home to receive the package?
- First delivery attempt: In the event of a failed delivery attempt at a home address, the package will be brought to the nearest parcelshop. If it is closed, the driver will automatically be notified of an alternative shop.
- Second delivery attempt: If it turns out that this shop is too far away, our driver will visit the home address a second time the next working day.
- Third delivery attempt: If the recipient is not at home again, the package will be kept in our depot for 5 days. During those 5 days, a third delivery attempt can be scheduled. If this does not happen, the package will eventually be returned. During this period you can request a new delivery via www.dpd.be/fmp.
What about the situation with the parcelshops in Belux?
"We stay available for deliveries/parcel collections"
Downlaod this poster and ask your professional customers to display it at their premises.
