Service alert

Always up to date.

Service alert

Always up to date.

Circumstances which might influence the delivery of national and international shipments.

28.05.2020

Corona updates 

Dear shippers, consignees and partners,

Although the numbers are decreasing, the coronavirus still affects public life in Belgium and Europe as a whole. Even in these challenging times we aim to be a reliable shipping partner to you. Every employee is aware of his or her responsibility in this challenging situation. Our team is working with all its energy to deliver every parcel reliably and at the same time prevent the coronavirus from spreading. The health of our employees, shipping customers and consignees is our top priority.

In this section we would like to answer the most important questions about parcel shipping in connection with the coronavirus crisis, and keep you informed about the latest developments. We do our utmost to keep you informed and have this page updated with the latest information. Nevertheless, to the content of this page can no rights be derived from.

Thank you for your understanding and to keep calm in these exceptional times.

 

At the moment our network is facing significant delays in Germany and France (DPD+Chronopost) due to extremely high volumes. Local operations will do their utmost to treat backlog as quickly as possible.

*Update Hückelhoven distribution center (Germany): will reopen on Saturday 30/5 and restart deliveries on Tuesday.

Changes in Belux

Changes for internationals shipments

Changes for receivers

Frequently asked questions

Our customer service is temporarily overloaded. Unfortunately, we cannot provide you with additional information on the exact delivery date of your parcel. Because of the measures taken following the corona pandemic, treatment and delivery of parcels are longer and significant delays may occur. We strive to process parcels as fast as possible and inform you of the status of your shipment via our Track & Trace or myDPD application. In addition, our chatbot Phil is the ideal tool you can use for your questions or for any delivery change.