Service alert
Always up to date.
Service alert
Always up to date.
Circumstances which might influence the delivery of national and international shipments.
Coronavirus updates
Dear shippers, consignees and partners,
The spread of the coronavirus is increasingly affecting public life in Belgium and Europe as a whole. Even in these challenging times we aim to be a reliable shipping partner to you. Every employee is aware of his or her responsibility in this challenging situation. Our team is working with all its energy to deliver every parcel reliably and at the same time prevent the coronavirus from spreading. The health of our employees, shipping customers and consignees is our top priority.
In this section we would like to answer the most important questions about parcel shipping in connection with the coronavirus crisis, and keep you informed about the latest developments. Therefore take a look at the table below. We do our utmost to keep you informed and have this page updated with the latest information. Nevertheless, to the content of this page can no rights be derived from.
Thank you for your understanding and to keep calm in these exceptional times.
DPD,
Your delivery experts
Please promote deposit permission as much as possible. This gives your customer the chance to receive their parcel without physical contact
Updates per country: an overview for our customers (31.03.2020)
Country | Updates | |
Impact on our service | Impact on Pickup network | |
Austria | No traffic from and to Hungary possible. Linehauls to and from Romania and Bulgaria also affected.
No delivery or collection for 6553, 6555, 6561, 6562 , 6563, 6580, 9844, 6764, 6763, 6762, 6767, 6888 | coming soon |
Belgium | Due to high volumes and all necessary safety measures there is a backlog in our depots.
Handling returns might take a bit longer these days. Thanks for understanding. You could help us by checking upfront whether your recipient is open.
Changed way of working to prevent physical contact: two delivery attempts to home addresses. In case of an unsuccessful delivery, the parcel will be held in our depots for 7 calendar days. End consignee can ask for a third delivery attempt. If he doesn't request this or the period of 7 calendar days has passed, the parcel will be returned to the sender. | Parcel will return to the sender if Pickup parcelshop is closed.
58% of our Pickup parcelshops are still open.
No redirection to a Pickup parcelshop possible.
In case of unsuccessful first delivery attempt to a home address > changed procedure (see info on the left). |
Bulgaria | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. Due to the restrictions and access control in force on the territory of Bulgaria, delays in delivery are possible in certain areas. | |
Croatia | All small borders between Croatia and Slovenia are closed, only the big ones are opened. Traffic jams are to be expected and might affect leadtimes | |
Czech Republic | No deliveries for 78321, 78324, 78391, 78401 | If we have the info that the pickup point is closed, the parcel is held in the warehouse . We automatically send a text message to the customers if they want to change the pickup point or prefer a home delivery (only without cod, no credit card no cash). Consignee signature and carrier signature is no longer required.
Drop-off/return: normal process
Mandatory closure of shops and restaurants till 24/3; Only foods shops, tabac shops, pets food; flowers and farmacy remain open. Some places should be closed til april. |
Estonia | Delivery: parcel will be delivered in the nearest locker if the chosen pickup point is closed. If there are no lockers close then home delivery will be arranged. Consignee signature is no longer required.
Drop-off/return: normal process | |
France | The La Poste Colissimo network (B2C parcels) will be closed on the 25th and 28th of March meaning that no injections nor deliveries will be possible on this day. In addition next week, injections will only be possible on the 31st of March, 1st of April and 2nd of April. Deliveries will be made only on the 1st of April, 2nd of April and 3rd of April. Injections will not be possible on the 30th of March, 3rd of April and 4th of April. These mesures have been put in place in order to limit the spread of COVID19 et to protect the population and our employees.
Due to a significant decrease in activities because of the measures in France, DPD France has decided to open their network only on Monday, Tuesday and Thursday. There will be no pickups, deliveries and no international departures or arrivals on Wednesdays and Fridays. The network Chronopost (consumer deliveries) remain unchanged.
Please expect delays for deliveries as a lot of companies are closed. | Delivery: parcel will be delivered in the nearest pickup point if the chosen one is closed. It will be returned only if no pickup point is available at all in the depot area.
Drop-off/Return: normal process
Consignee signature is no longer required |
Germany | Home delivery only, parcels returned to the sender after 7 days in the depot
Delays due to border blocking from Germany to France, Austria, Denmark, Luxembourg and Switzerland. Except large delays from Germany to Poland and from Austria/France to Germany.
Delivery restrictions for B2B deliveries: a lot of shops are closed so 2B deliveries so we recommend to send your parcels to a home address as much as possible.
Delays are expected to Luxembourg and Poland due to border blocks At the moment shop returns are no longer possible. | Germany is re-opening of a limited number of pick-up shops belonging to branches allowed to continue business at the moment. Direct2Shop and redirection of delivery 2Shop by consignee is possible again in these shops. Also, Small Seller Drop-off, returns by consignee and parcels sent by private persons via the Pickup network is possible again in these shops. |
Greece | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. | |
Greenland | No services | |
Hungary | There are major delays at all our export and import linehauls, because of the traffic jams at the borders. | The closed shops are unavailable. If the shop closes during the transportation the parcel will return marked vis-major.
Signature is not required. No physical contact.
Drop-off/return: normal process |
Italy | If possible, address parcels directly to the recipient.
Following BRT depots are operational again BRESCIA (093) BERGAMO GRASSOBBIO (110) BRESCIA CENTRO (173) ROVATO (141) BERGAMO OSIO (094)
Complete overview of postal codes we cannot deliver to: below this table | |
Lithuania | Delays due to waiting cues at the border of Lithuania and Poland. | |
Luxembourg | Delays due to Germany | 44% of our Pickup parcelshops are still open. |
Poland | In connection with the introduced border controls, we have traffic jams of several kilometers at border crossings. This may result in 1-2 day delayed in transit time of parcels. | Carrier will deliver parcels in the nearest pickup point if the chosen one is closed. If there’s no available pickup point in the area, parcels will be returned to the depot, where they will be awaiting for pick-up by consignee for 7 days.
Consignees signature is no longer required in the shop.
Drop-off/return: normal process, only sender's signature is no longer required. |
Portugal | If shop is closed, parcels are returned to shipper Shop signs for consignee. | |
Romania | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. | |
Slovakia | Delivery process based on zero contact between the driver and the consignee | Shop network is closed. 2shop delivery (direct delivery to a Pickup parcelshop), Shop Return (return via the Pickup network ) and dropoff is currently not possible. |
Spain | Home delivery only, parcels will be returned if the consignee isn't reachable. For the moment there are not specific parcel transport/last mile restrictions in our network. Nevertheless, some additional measures have been recently implemented in all depots:
| Lockers are closed. Most Pickup points are closed. 2shop delivery (direct delivery to a Pickup parcelshop) and Shop Return (return via the Pickup network) is currently not possible.
|
Switzerland | Still very high numbers of deliveries and international return parcels in all depots in Switzerland. The senders should check whether recipient is open before sending a parcel to Switzerland.
Due to a state of emergency decree, there is a curfew for the population of Ticino. delays in delivery are possible. | 2shop delivery (direct delivery to a Pickup parcelshop) and Shop Return (return via the Pickup network) is currently not possible. |
The Netherlands | Delivery to a pickup point is up and running, but facing temporary closures. In these cases parcels will be misrouted/delivered to another pickup point nearby.
Although, we are not encouraging customers to send to a pickup point. Because of the possibility the NL will follow in a total lockdown and all shops will be closed.
Consignees signature is no longer required. Shop owner enters last 3 numbers of the consignees' ID card to validate.
Drop-off/return: normal process e | |
UK | We've improved our contact free delivery process to include photo capture proof of delivery. Customers will not be asked to sign our handheld units and our drivers will take a photo of the parcel at the point of delivery.
Without the leave in a safe place instruction, our drivers will not deliver the parcel. | As of 24.03, all UK Pickup Shops are closed. This means your customers won't be able to drop off their parcels at a shop, divert their parcels to a shop in-flight or collect their parcels from their local shop.
If shop is closed when driver arrives to deliver – if we can access a home address – it will be relabeled and deliver to home. If we can't access a home address ( direct ship 2 shop ) an RFI ( request for further info from sender ) is required.
Contactless signing: shop signs for customer when collecting parcel.
|
Country | Updates | |
Impact on our service | Impact on Pickup network | |
Austria | No traffic from and to Hungary possible. Linehauls to and from Romania and Bulgaria also affected.
No delivery or collection for 6553, 6555, 6561, 6562 , 6563, 6580, 9844, 6764, 6763, 6762, 6767, 6888 | coming soon |
Belgium | Handling returns might take a bit longer these days. Thanks for understanding. You could help us by checking upfront whether your recipient is open.
Changed way of working to prevent physical contact: two delivery attempts to home addresses. In case of an unsuccessful delivery, the parcel will be held in our depots for 7 calendar days. End consignee can ask for a third delivery attempt. If he doesn't request this or the period of 7 calendar days has passed, the parcel will be returned to the sender. | Parcel will return to the sender if Pickup parcelshop is closed.
58% of our Pickup parcelshops are still open.
No redirection to a Pickup parcelshop possible.
In case of unsuccessful first delivery attempt to a home address > changed procedure (see info on the left). |
Bulgaria | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. Due to the restrictions and access control in force on the territory of Bulgaria, delays in delivery are possible in certain areas. | |
Croatia | All small borders between Croatia and Slovenia are closed, only the big ones are opened. Traffic jams are to be expected and might affect leadtimes | |
Czech Republic | No deliveries for 78321, 78324, 78391, 78401 | If we have the info that the pickup point is closed, the parcel is held in the warehouse . We automatically send a text message to the customers if they want to change the pickup point or prefer a home delivery (only without cod, no credit card no cash). Consignee signature and carrier signature is no longer required.
Drop-off/return: normal process
Mandatory closure of shops and restaurants till 24/3; Only foods shops, tabac shops, pets food; flowers and farmacy remain open. Some places should be closed til april. |
Estonia | Delivery: parcel will be delivered in the nearest locker if the chosen pickup point is closed. If there are no lockers close then home delivery will be arranged. Consignee signature is no longer required.
Drop-off/return: normal process | |
France | The La Poste Colissimo network (B26C parcels) will be closed on the 25th and 28th of March meaning that no injections nor deliveries will be possible on this day. In addition next week, injections will only be possible on the 31st of March, 1st of April and 2nd of April. Deliveries will be made only on the 1st of April, 2nd of April and 3rd of April. Injections will not be possible on the 30th of March, 3rd of April and 4th of April. These mesures have been put in place in order to limit the spread of COVID43 et to protect the population and our employees.
Due to a significant decrease in activities because of the measures in France, DPD France has decided to open their network only on Monday, Tuesday and Thursday. There will be no pickups, deliveries and no international departures or arrivals on Wednesdays and Fridays. The network Chronopost (consumer deliveries) remain unchanged.
Please expect delays for deliveries as a lot of companies are closed. | Delivery: parcel will be delivered in the nearest pickup point if the chosen one is closed. It will be returned only if no pickup point is available at all in the depot area.
Drop-off/Return: normal process
Consignee signature is no longer required |
Germany | Home delivery only, parcels returned to the sender after 7 days in the depot
Delays due to border blocking from Germany to France, Austria, Denmark, Luxembourg and Switzerland. Except large delays from Germany to Poland and from Austria/France to Germany.
Delivery restrictions for B26B deliveries: a lot of shops are closed so 2B deliveries so we recommend to send your parcels to a home address as much as possible.
Delays are expected to Luxembourg and Poland due to border blocks At the moment shop returns are no longer possible. | Germany is re-opening of a limited number of pick-up shops belonging to branches allowed to continue business at the moment. Direct26Shop and redirection of delivery 2Shop by consignee is possible again in these shops. Also, Small Seller Drop-off, returns by consignee and parcels sent by private persons via the Pickup network is possible again in these shops. |
Greece | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. | |
Greenland | No services | |
Hungary | There are major delays at all our export and import linehauls, because of the traffic jams at the borders. | The closed shops are unavailable. If the shop closes during the transportation the parcel will return marked vis-major.
Signature is not required. No physical contact.
Drop-off/return: normal process |
Italy | If possible, address parcels directly to the recipient.
Following BRT depots are operational again BRESCIA (093) BERGAMO GRASSOBBIO (110) BRESCIA CENTRO (173) ROVATO (141) BERGAMO OSIO (094)
Complete overview of postal codes we cannot deliver to: below this table | |
Lithuania | Delays due to waiting cues at the border of Lithuania and Poland. | |
Luxembourg | Delays due to Germany | 44% of our Pickup parcelshops are still open. |
Poland | In connection with the introduced border controls, we have traffic jams of several kilometers at border crossings. This may result in 1-2 day delayed in transit time of parcels. | Carrier will deliver parcels in the nearest pickup point if the chosen one is closed. If there’s no available pickup point in the area, parcels will be returned to the depot, where they will be awaiting for pick-up by consignee for 7 days.
Consignees signature is no longer required in the shop.
Drop-off/return: normal process, only sender's signature is no longer required. |
Portugal | If shop is closed, parcels are returned to shipper Shop signs for consignee. | |
Romania | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. | |
Slovakia | Delivery process based on zero contact between the driver and the consignee | Shop network is closed. 2shop delivery (direct delivery to a Pickup parcelshop), Shop Return (return via the Pickup network ) and dropoff is currently not possible. |
Spain | Home delivery only, parcels will be returned if the consignee isn't reachable. For the moment there are not specific parcel transport/last mile restrictions in our network. Nevertheless, some additional measures have been recently implemented in all depots:
| Lockers are closed. Most Pickup points are closed. 2shop delivery (direct delivery to a Pickup parcelshop) and Shop Return (return via the Pickup network) is currently not possible.
|
Switzerland | Still very high numbers of deliveries and international return parcels in all depots in Switzerland. The senders should check whether recipient is open before sending a parcel to Switzerland.
Due to a state of emergency decree, there is a curfew for the population of Ticino. delays in delivery are possible. | 2shop delivery (direct delivery to a Pickup parcelshop) and Shop Return (return via the Pickup network) is currently not possible. |
The Netherlands | Delivery to a pickup point is up and running, but facing temporary closures. In these cases parcels will be misrouted/delivered to another pickup point nearby.
Although, we are not encouraging customers to send to a pickup point. Because of the possibility the NL will follow in a total lockdown and all shops will be closed.
Consignees signature is no longer required. Shop owner enters last 3 numbers of the consignees' ID card to validate.
Drop-off/return: normal process e |
Country
Austria
Country
Belgium
Country
Bulgaria
Country
Croatia
Country
Czech Republic
Country
Estonia
Country
France
Country
Germany
Country
Greece
Country
Greenland
Country
Hungary
Country
Italy
Country
Lithuania
Country
Luxembourg
Country
Poland
Country
Portugal
Country
Romania
Country
Slovakia
Country
Spain
Country
Switzerland
Country
The Netherlands
Country
UK
Country
Country
Country
Country
Austria
Country
Belgium
Country
Bulgaria
Country
Croatia
Country
Czech Republic
Country
Estonia
Country
France
Country
Germany
Country
Greece
Country
Greenland
Country
Hungary
Country
Italy
Country
Lithuania
Country
Luxembourg
Country
Poland
Country
Portugal
Country
Romania
Country
Slovakia
Country
Spain
Country
Switzerland
Country
The Netherlands
Updates | Impact on our service | No traffic from and to Hungary possible. Linehauls to and from Romania and Bulgaria also affected.
No delivery or collection for 6553, 6555, 6561, 6562 , 6563, 6580, 9844, 6764, 6763, 6762, 6767, 6888 | Due to high volumes and all necessary safety measures there is a backlog in our depots.
Handling returns might take a bit longer these days. Thanks for understanding. You could help us by checking upfront whether your recipient is open.
Changed way of working to prevent physical contact: two delivery attempts to home addresses. In case of an unsuccessful delivery, the parcel will be held in our depots for 7 calendar days. End consignee can ask for a third delivery attempt. If he doesn't request this or the period of 7 calendar days has passed, the parcel will be returned to the sender. | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. Due to the restrictions and access control in force on the territory of Bulgaria, delays in delivery are possible in certain areas. | All small borders between Croatia and Slovenia are closed, only the big ones are opened. Traffic jams are to be expected and might affect leadtimes | No deliveries for 78321, 78324, 78391, 78401 | The La Poste Colissimo network (B2C parcels) will be closed on the 25th and 28th of March meaning that no injections nor deliveries will be possible on this day. In addition next week, injections will only be possible on the 31st of March, 1st of April and 2nd of April. Deliveries will be made only on the 1st of April, 2nd of April and 3rd of April. Injections will not be possible on the 30th of March, 3rd of April and 4th of April. These mesures have been put in place in order to limit the spread of COVID19 et to protect the population and our employees.
Due to a significant decrease in activities because of the measures in France, DPD France has decided to open their network only on Monday, Tuesday and Thursday. There will be no pickups, deliveries and no international departures or arrivals on Wednesdays and Fridays. The network Chronopost (consumer deliveries) remain unchanged.
Please expect delays for deliveries as a lot of companies are closed. | Home delivery only, parcels returned to the sender after 7 days in the depot
Delays due to border blocking from Germany to France, Austria, Denmark, Luxembourg and Switzerland. Except large delays from Germany to Poland and from Austria/France to Germany.
Delivery restrictions for B2B deliveries: a lot of shops are closed so 2B deliveries so we recommend to send your parcels to a home address as much as possible.
Delays are expected to Luxembourg and Poland due to border blocks At the moment shop returns are no longer possible. | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. | No services | There are major delays at all our export and import linehauls, because of the traffic jams at the borders. | If possible, address parcels directly to the recipient.
Following BRT depots are operational again BRESCIA (093) BERGAMO GRASSOBBIO (110) BRESCIA CENTRO (173) ROVATO (141) BERGAMO OSIO (094)
Complete overview of postal codes we cannot deliver to: below this table | Delays due to waiting cues at the border of Lithuania and Poland. | Delays due to Germany | In connection with the introduced border controls, we have traffic jams of several kilometers at border crossings. This may result in 1-2 day delayed in transit time of parcels. | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. | Delivery process based on zero contact between the driver and the consignee | Home delivery only, parcels will be returned if the consignee isn't reachable. For the moment there are not specific parcel transport/last mile restrictions in our network. Nevertheless, some additional measures have been recently implemented in all depots:
| Still very high numbers of deliveries and international return parcels in all depots in Switzerland. The senders should check whether recipient is open before sending a parcel to Switzerland.
Due to a state of emergency decree, there is a curfew for the population of Ticino. delays in delivery are possible. | We've improved our contact free delivery process to include photo capture proof of delivery. Customers will not be asked to sign our handheld units and our drivers will take a photo of the parcel at the point of delivery.
Without the leave in a safe place instruction, our drivers will not deliver the parcel. | Updates | Impact on our service | No traffic from and to Hungary possible. Linehauls to and from Romania and Bulgaria also affected.
No delivery or collection for 6553, 6555, 6561, 6562 , 6563, 6580, 9844, 6764, 6763, 6762, 6767, 6888 | Handling returns might take a bit longer these days. Thanks for understanding. You could help us by checking upfront whether your recipient is open.
Changed way of working to prevent physical contact: two delivery attempts to home addresses. In case of an unsuccessful delivery, the parcel will be held in our depots for 7 calendar days. End consignee can ask for a third delivery attempt. If he doesn't request this or the period of 7 calendar days has passed, the parcel will be returned to the sender. | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. Due to the restrictions and access control in force on the territory of Bulgaria, delays in delivery are possible in certain areas. | All small borders between Croatia and Slovenia are closed, only the big ones are opened. Traffic jams are to be expected and might affect leadtimes | No deliveries for 78321, 78324, 78391, 78401 | The La Poste Colissimo network (B26C parcels) will be closed on the 25th and 28th of March meaning that no injections nor deliveries will be possible on this day. In addition next week, injections will only be possible on the 31st of March, 1st of April and 2nd of April. Deliveries will be made only on the 1st of April, 2nd of April and 3rd of April. Injections will not be possible on the 30th of March, 3rd of April and 4th of April. These mesures have been put in place in order to limit the spread of COVID43 et to protect the population and our employees.
Due to a significant decrease in activities because of the measures in France, DPD France has decided to open their network only on Monday, Tuesday and Thursday. There will be no pickups, deliveries and no international departures or arrivals on Wednesdays and Fridays. The network Chronopost (consumer deliveries) remain unchanged.
Please expect delays for deliveries as a lot of companies are closed. | Home delivery only, parcels returned to the sender after 7 days in the depot
Delays due to border blocking from Germany to France, Austria, Denmark, Luxembourg and Switzerland. Except large delays from Germany to Poland and from Austria/France to Germany.
Delivery restrictions for B26B deliveries: a lot of shops are closed so 2B deliveries so we recommend to send your parcels to a home address as much as possible.
Delays are expected to Luxembourg and Poland due to border blocks At the moment shop returns are no longer possible. | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. | No services | There are major delays at all our export and import linehauls, because of the traffic jams at the borders. | If possible, address parcels directly to the recipient.
Following BRT depots are operational again BRESCIA (093) BERGAMO GRASSOBBIO (110) BRESCIA CENTRO (173) ROVATO (141) BERGAMO OSIO (094)
Complete overview of postal codes we cannot deliver to: below this table | Delays due to waiting cues at the border of Lithuania and Poland. | Delays due to Germany | In connection with the introduced border controls, we have traffic jams of several kilometers at border crossings. This may result in 1-2 day delayed in transit time of parcels. | After the recipient’s name there will be a note “COVID-19” due to the fact that it is not possible to take a signature at the moment. | Delivery process based on zero contact between the driver and the consignee | Home delivery only, parcels will be returned if the consignee isn't reachable. For the moment there are not specific parcel transport/last mile restrictions in our network. Nevertheless, some additional measures have been recently implemented in all depots:
| Still very high numbers of deliveries and international return parcels in all depots in Switzerland. The senders should check whether recipient is open before sending a parcel to Switzerland.
Due to a state of emergency decree, there is a curfew for the population of Ticino. delays in delivery are possible. | ||||||
Impact on Pickup network | coming soon | Parcel will return to the sender if Pickup parcelshop is closed.
58% of our Pickup parcelshops are still open.
No redirection to a Pickup parcelshop possible.
In case of unsuccessful first delivery attempt to a home address > changed procedure (see info on the left). | If we have the info that the pickup point is closed, the parcel is held in the warehouse . We automatically send a text message to the customers if they want to change the pickup point or prefer a home delivery (only without cod, no credit card no cash). Consignee signature and carrier signature is no longer required.
Drop-off/return: normal process
Mandatory closure of shops and restaurants till 24/3; Only foods shops, tabac shops, pets food; flowers and farmacy remain open. Some places should be closed til april. | Delivery: parcel will be delivered in the nearest locker if the chosen pickup point is closed. If there are no lockers close then home delivery will be arranged. Consignee signature is no longer required.
Drop-off/return: normal process | Delivery: parcel will be delivered in the nearest pickup point if the chosen one is closed. It will be returned only if no pickup point is available at all in the depot area.
Drop-off/Return: normal process
Consignee signature is no longer required | Germany is re-opening of a limited number of pick-up shops belonging to branches allowed to continue business at the moment. Direct2Shop and redirection of delivery 2Shop by consignee is possible again in these shops. Also, Small Seller Drop-off, returns by consignee and parcels sent by private persons via the Pickup network is possible again in these shops. | The closed shops are unavailable. If the shop closes during the transportation the parcel will return marked vis-major.
Signature is not required. No physical contact.
Drop-off/return: normal process | 44% of our Pickup parcelshops are still open. | Carrier will deliver parcels in the nearest pickup point if the chosen one is closed. If there’s no available pickup point in the area, parcels will be returned to the depot, where they will be awaiting for pick-up by consignee for 7 days.
Consignees signature is no longer required in the shop.
Drop-off/return: normal process, only sender's signature is no longer required. | If shop is closed, parcels are returned to shipper Shop signs for consignee. | Shop network is closed. 2shop delivery (direct delivery to a Pickup parcelshop), Shop Return (return via the Pickup network ) and dropoff is currently not possible. | Lockers are closed. Most Pickup points are closed. 2shop delivery (direct delivery to a Pickup parcelshop) and Shop Return (return via the Pickup network) is currently not possible.
| 2shop delivery (direct delivery to a Pickup parcelshop) and Shop Return (return via the Pickup network) is currently not possible. | Delivery to a pickup point is up and running, but facing temporary closures. In these cases parcels will be misrouted/delivered to another pickup point nearby.
Although, we are not encouraging customers to send to a pickup point. Because of the possibility the NL will follow in a total lockdown and all shops will be closed.
Consignees signature is no longer required. Shop owner enters last 3 numbers of the consignees' ID card to validate.
Drop-off/return: normal process e | As of 24.03, all UK Pickup Shops are closed. This means your customers won't be able to drop off their parcels at a shop, divert their parcels to a shop in-flight or collect their parcels from their local shop.
If shop is closed when driver arrives to deliver – if we can access a home address – it will be relabeled and deliver to home. If we can't access a home address ( direct ship 2 shop ) an RFI ( request for further info from sender ) is required.
Contactless signing: shop signs for customer when collecting parcel.
| Impact on Pickup network | coming soon | Parcel will return to the sender if Pickup parcelshop is closed.
58% of our Pickup parcelshops are still open.
No redirection to a Pickup parcelshop possible.
In case of unsuccessful first delivery attempt to a home address > changed procedure (see info on the left). | If we have the info that the pickup point is closed, the parcel is held in the warehouse . We automatically send a text message to the customers if they want to change the pickup point or prefer a home delivery (only without cod, no credit card no cash). Consignee signature and carrier signature is no longer required.
Drop-off/return: normal process
Mandatory closure of shops and restaurants till 24/3; Only foods shops, tabac shops, pets food; flowers and farmacy remain open. Some places should be closed til april. | Delivery: parcel will be delivered in the nearest locker if the chosen pickup point is closed. If there are no lockers close then home delivery will be arranged. Consignee signature is no longer required.
Drop-off/return: normal process | Delivery: parcel will be delivered in the nearest pickup point if the chosen one is closed. It will be returned only if no pickup point is available at all in the depot area.
Drop-off/Return: normal process
Consignee signature is no longer required | Germany is re-opening of a limited number of pick-up shops belonging to branches allowed to continue business at the moment. Direct26Shop and redirection of delivery 2Shop by consignee is possible again in these shops. Also, Small Seller Drop-off, returns by consignee and parcels sent by private persons via the Pickup network is possible again in these shops. | The closed shops are unavailable. If the shop closes during the transportation the parcel will return marked vis-major.
Signature is not required. No physical contact.
Drop-off/return: normal process | 44% of our Pickup parcelshops are still open. | Carrier will deliver parcels in the nearest pickup point if the chosen one is closed. If there’s no available pickup point in the area, parcels will be returned to the depot, where they will be awaiting for pick-up by consignee for 7 days.
Consignees signature is no longer required in the shop.
Drop-off/return: normal process, only sender's signature is no longer required. | If shop is closed, parcels are returned to shipper Shop signs for consignee. | Shop network is closed. 2shop delivery (direct delivery to a Pickup parcelshop), Shop Return (return via the Pickup network ) and dropoff is currently not possible. | Lockers are closed. Most Pickup points are closed. 2shop delivery (direct delivery to a Pickup parcelshop) and Shop Return (return via the Pickup network) is currently not possible.
| 2shop delivery (direct delivery to a Pickup parcelshop) and Shop Return (return via the Pickup network) is currently not possible. | Delivery to a pickup point is up and running, but facing temporary closures. In these cases parcels will be misrouted/delivered to another pickup point nearby.
Although, we are not encouraging customers to send to a pickup point. Because of the possibility the NL will follow in a total lockdown and all shops will be closed.
Consignees signature is no longer required. Shop owner enters last 3 numbers of the consignees' ID card to validate.
Drop-off/return: normal process e |
Corona excluded postal codes 30.03.2020
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How should I act as a consignee?
Referring to the latest information, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature is suspended for the time being. Instead, the driver will write down your name and the code C19 on his scanner.
In order to avoid direct contact, as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also applied by our delivery personnel.
What is a deposit permission? How can I grant it?
Thanks to this feature, you can indicate the place of delivery of your parcel up to half an hour before the actual delivery. This way, you don’t need to sign the scanner of the driver and still have your orders delivered! Make use of the myDPD portal, the myDPD app or the chatbot (in the bottom right corner of this page) to give deposit permission.
What’s the benefit of giving a deposit permission?
You avoid close contact thanks to this delivery option. A deposit permission doesn’t require any signature. As such you don’t need to be in close contact with the driver or his scanner. The driver simply drops off the parcel in the location you mentioned and leaves.
Why does the driver sign off the receipt of my parcel himself?
To protect your health, our customers’ and our drivers’, we’ve drawn up an alternative delivery procedure that allows delivery without (physical) contact. This means the driver will write down your name himself followed by the code C19.
The Pickup parcelshop is closed but still holds my parcel. What will happen to my parcel?
Your parcel will stay in the shop for now. You’ll receive an e-mail message with this information. As soon as you’ll be able to pick up your parcel, we’ll notify you.
I wasn’t home to take receipt of my parcel and the parcel shop in the neighborhood is closed. Where is my parcel being delivered to?
As long as the situation remains as such, we will by default make two delivery attempts. If the second delivery attempt wasn’t successful, your parcel will be held in our depot for 7 calendar days. You can arrange a third delivery attempt during these 7 days on www.dpd.be/fmp. In case you didn’t ask for a third delivery attempt or the 7 calendar days have passed, you parcel will be returned to the sender.
Why can’t I redirect my parcel to a Pickup parcelshop?
A lot of Pickup parcelshops are closed because of the measures taken by the government to prevent the spreading of the Coronavirus. The option to redirect to a Pickup parcelshop is therefore currently unavailable.
How is DPD dealing with the Pickup parcelshops in the current situation?
For now, we estimate that 50% of our pickup points are still available. In these Pickup parcelshops, you can still send or receive parcels, respecting the guidelines of the government to protect your and each other’s health.
To protect our customers, consignees and the continuity of our service, we set up an alternative procedure. The following measures should therefore be taken in account when collecting or sending parcels through our Pickup network. This procedure will remain in place until 03/04/2020 or until DPD recalls it.
The Pickup parcelshop owner will keep a distance of at least 1m from receivers or senders of DPD parcels
The Pickup parcelshop owner will no longer ask you to leave your signature via the scanner
Instead, the Pickup parcelshop owner will write the receiver’s name on the scanner himself
The Pickup parcelshop owner will enter a specific code in the field where the receiver should normally sign. This code refers to the specific plan of emergency.
Why hasn’t my parcel been delivered yet and when can I expect it?
Due to the backlog caused by COVID19-measures, your parcel might be delayed. You will receive a Predict notification as soon as the delivery is scheduled. We strive to deliver your parcels as soon as possible and rely on your patience and kind understanding.
When will I receive feedback from customer care?
Due to the backlog caused by COVID-19 response times can take longer. We will do our best to resolve and answer your questions as soon as possible. We would like to ask you not to make new enquiries about existing cases. This will help us reduce current waiting times. We apologize for any inconvenience caused.
In which instances will parcels be returned immediately?
- B2B: in case the reason for an unsuccessful first delivery attempt at a company address was corona (company closed due to corona)
- 2shop delivery: when a parcel could not be delivered due to the closure of the selected Pickup parcelshop
I receive more returns than usual. Why is that so?
Our delivery procedure and returns policy have been revised as a consequence of the corona outbreak. Where before we ensured several delivery attempts or transferred the parcel to a Pickup parcelshop, these days, parcels destined for a business address will be returned to the depot after the first unsuccessful delivery attempt. Since we do not know how long this crisis will still last for and we are not able to store parcels in our depot for an indefinite amount of time, these parcels will be returned to sender. That is most likely the reason why you are confronted with more returns compared to before the corona crisis.
Our people are present at the office, however, the driver doesn’t ring the doorbell. How come?
Whilst almost everyone in our country has been requested to remain at home, our drivers are part of that small group of key workers that have to leave their home to work. We cannot thank them enough!
When upon arrival it isn’t clear for our driver whether a business is open, they will most likely not ring the doorbell. Together we can turn this around, by requesting your professional customers to fill out and display this template. Simple instructions will make clear where our driver needs to go, making sure your parcels are delivered in all safety.
Previous updates
18.03.2020
updated at 17:44
Update international
Restrictions Italy: check the update from yesterday, 17.03.2020
Update Belux
Please take in account some delays for your international parcels. We're doing everything we can to handle all of your parcels within the obliged safety measures.
In case of an unsuccessful home delivery, the driver will no longer bring the parcel to a Pickup parcelshop. Instead, he will make a second delivery attempt. If this second delivery attempt is also unsuccessful, the parcel will be returned.
Promote deposit permission to your customers as much as possible. The weather is nice so let your customers give permission to leave the parcel in a safe place. They can do this very easily via the myDPD portal, the app or by using the chatbot on our website.
End consignees can no longer redirect their parcels to a Pickup parcelshop. Given the small number of active shops, we temporarily disable this option. As soon as the situation changes, we will of course activate the option again.
Update Pickup network international
- Take a look at the update from yesterday, 17.03.2020
- Pickup network Switzerland: some of our Pickup points are closed in order to comply with the safety measures taken by the government. In general, all shops, except for food, health and petrol stations must remain closed until at least 19.04.2020.
Belgian Pickup network: a large part of our pickup points must be closed. Food stores and newspaper stores in particular can remain open. This means that approximately 50% of our shops are still active. Given the rapidly changing context that we are all in, we cannot guarantee that it will remain that way.
17.03.2020 - COVID-19 update
Regional updates
Italy (no delivery nor collection for the following postal codes)
83031 Ariano Irpino
84036 Sala Consilina
84030 Caggiano, Atena Lucana
84035 Polla
BRESCIA (093)
BERGAMO GRASSOBBIO (110)
BRESCIA CENTRO (173)
ROVATO (141)
BERGAMO OSIO (094)
Emilia Romagna regione:
40059 Medicina, Ganzanigo
Czech Replublic (not available for delivery)
78321, 78324, 78391, 78401
France
Expect delays because of regional restrictions and closed shops. Most of the pickup points are closed as well. It is recommended to perform home delivery and safe place.
Austria (no delivery nor collection for the following postal codes)
6553 See
6555 Kappl
6561 Ischgl
6562 Mathon
6563 Galtür
6580 St. Anton am Arlberg
9844 Heiligenblut
6764 Lech
6763 Zürs
6762 Stuben
6767 Warth
6888 Schröcken
We can no longer accept visitors to enter our depots, hubs or offices for any reason at all, including collecting parcels.
Pickup network in Europe
We are working hard to give you an overview of the available pickup points in Belux. Please follow this page closely so you stay up to date.
- Shops that are closed during the weekend will be delivered as soon as they reopen. As a recipient you can collect your parcel as soon as the shop reopens.
- In case the shop you selected is closed the whole week, your parcels will be redirected to the nearest Pickup parcelshop. After two unsuccessful delivery attempts, your parcels will go back to the warehouse.
- Shops that are closed are managed in our system and will receive the status of ‘unavailable’.
Shops in France: 40% of the pickup points in France are still available. Parcels that are stored in a closed pickup point will stay there for now.
Shops in Spain: all pickup points are closed.
15:00 - Shops in Germany: all pickup points are closed
Measurements DPDgroup
DPDgroup ensured a number of precautionary steps are now in place to protect our people and the service we provide to our customers:
We have communicated extensively to our staff and partners around the importance of following basic hygiene protocol with respect to the WHO’s advice and with special focus on hand hygiene.
We have issued a clear travel ban policy for our workforce that respects the latest guidelines from local/national authorities. Equally, our operational and management teams have access to technology allowing for remote work and virtual meetings.
We still collect & deliver parcels, but of course complying with local regulations in affected areas: sanitary distance with our customers is kept and any close contact is avoided.
16.03.2020 - COVID-19
12:33 - Measurements for Pickup parcelshops & for users of our Pickup network
To protect our customers, consignees and the continuity of our service, the following measurements should be taken in account when collecting or sending parcels through our Pickup network. This procedure will be in place until 03/04/2020 or until DPD recalls it.
The Pickup parcelshop owner will keep a distance of at least 1m from receivers or senders of DPD parcels
The Pickup parcelshop owner will no longer ask you to leave your signature via the scanner
Instead, the Pickup parcelshop owner will write the receiver’s name on the scanner himself
The Pickup parcelshop owner will enter a specific code in the field where the receiver should normally sign. This code refers to the specific plan of emergency.
12:11 - Exceptional circumstances require exceptional measurements. We are working hard to collect and deliver your parcels, taking into account the strict measurements of the government. More info will follow soon.
9: 30 - Possible delay in last mile in Ticino (Southern Switzerland) and Manresa (Spain) due to certain restrictions to prevent spreading the virus.
12.03.2020 COVID-19
The COVID-19 has not yet had an impact on our business activity and we’re still able to delivery to all of our destinations. The situation in certain highly contaminated regions such as Italy can of course have an impact on our operational processes.
As the Coronavirus continues to spread in Europe, all DPDgroup business units have taken the necessary precautions. For example, specific measures have been taken for our line-haul drivers, warehouse employees, drivers and office staff on how to deal with parcel from affected areas. We will observe all measures expected in accordance with the authorities. All our employees are informed about this.
12.03.2020 Parcels to Italy
You can still have your parcels delivered to Italy with DPD. Especially for b2c parcels, there is no problem. Parcels to business customers are delivered if the shop is open.
09.03.2020
Italy: the 11 cities which were quarantined two weeks ago, have now been opened up again to goods circulations. This means that at the moment there are no restrictions on deliveries in Italy. Trucks are allowed through, but might be stopped for routine checks in order to verify the reason they are passing through locked down areas.
24.02.2020
Due to the Corona virus outbreak in Italy, the cities listed below are placed under quarantine and cannot be delivered until further notice, regardless of the shipment’s contents.
Bertonico (26821)
Casalpusterlengo (26841)
Castelgerundo (26844)
Castiglione d’Adda (26823)
Codogno (26845)
Fombio (26861)
Maleo (26847)
San Fiorano (26848)
Somaglia (26867)
Terranova dei Passerini (26827)
Vo (35030)
Shipments that already arrived, will not be returned. Please hold your parcels for these destinations as shipments arriving in Italy as from today will be returned to sender.
Other zip codes: Delays in delivery and pick up can be expected throughout the whole country as the Government has set up roadside checks.
We will keep you informed about any further developments.
