Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.
Please be informed that the Tour de France will take place from August 29 to September 20 2020.
Chronopost has deployed a continuity plan to limit the impacts.
However, delays can be expected for deliveries and pick up during this period.
Dear shippers, consignees and partners,
The coronavirus still affects public life in Belgium and Europe as a whole. Even in these challenging times we aim to be a reliable shipping partner to you. Every employee is aware of his or her responsibility in this challenging situation. Our team is working with all its energy to deliver every parcel reliably and at the same time prevent the coronavirus from spreading. The health of our employees, shipping customers and consignees is our top priority.
In this section we would like to answer the most important questions about parcel shipping in connection with the coronavirus crisis, and keep you informed about the latest developments. We do our utmost to keep you informed and have this page updated with the latest information. Nevertheless, to the content of this page can no rights be derived from.
Thank you for your understanding and to keep calm in these exceptional times.
We do our utmost to deliver your parcels as soon as possible while taking into account the health and safety measures.
Since a few weeks, we are promoting safe place delivery to our consignees, without signature. This functionality is applicable for home deliveries only.
The receiver doesn’t need to sign on the scanner, the delivery will be done without touching the scanner. The driver will deposit the parcel at a safe distance from the receiver. He will ask for the receiver’s name and note it down on his scanner together with the code “C-19” of “COVID-19”. In the Pickup parcelshops, the shop owner will also note “C-19” or “COVID-19” on his scanner, therefore avoiding physical contact with the driver and the consignee.
Most of our shops are back in business. Obviously the revised delivery procedure to avoid physical contact between the shop owner and the receiver or driver is still applicable.
2shop deliveries are possible again.
You can again redirect your parcel to a parcel shop.
To prevent the contamination of the virus, only employees are temporarily allowed in our depots and offices. So please do not visit our depots to pick up and / or bring in a parcel.
91% of the European Pickup network is again available
There are no longer extreme delays at the borders.
The DPDgroup business units still adhere to strict security measures.
Rest assured, we still deliver your parcels! However, take in account some changes due to the virus.
In order to prevent any contact, our drivers will sign for receipt themselves. He will ask for your name and note it down on his scanner together with the code “C-19” of “COVID-19”. Also he will keep a safe distance (guideline of 1.5m). This delivery method is applicable for all 2B deliveries. In case you except a delivery at your home address, we advise you to give a deposit permission (safe place).
Since a few weeks, we are promoting safe place delivery, without signature. Thanks to this feature, you specify a place where we can leave your parcels. This functionality is applicable for home deliveries only.
Most of our shops are back in business. Obviously the revised delivery procedure to avoid physical contact between the shop owner and the receiver or driver is still applicable. Redirecting a parcel to a shop is possible again.
To protect your health, our customers’ and our drivers’, we’ve drawn up an alternative delivery procedure that allows delivery without (physical) contact. This means the driver will write down your name himself followed by the code C19.