Yes, that's possible. We still deliver to a collection point and the consignee can also redirect his package to one of the active Pickup points. Collection points that are closed are currently not visible in the Pickup parcelshop Finder.

While almost everyone in our country is supposed to stay inside, our drivers belong to the small group that has to go outside to work. If it is not clear to the driver upon arrival whether a business is open, he may not ring the bell. Together we can change this.

1. Check whether your professional customer is present at the recipient address.

2. Ask your professional clients to fill in and hang our poster. On the basis of a few simple instructions, they can make clear where the driver can go. This way your parcels can be delivered in complete safety.

Download the poster here.

The parcels left behind in a closed shop will be picked up as soon as possible and delivered to the nearest Pickup parcelshop that is open. We will inform the end consignee by e-mail as soon as the package is available at the new collection point

1. First delivery attempt: In the event of a failed delivery attempt at a home address, the package will be brought to the nearest parcelshop. If it is closed, the driver will automatically be notified of an alternative shop.
2. Second delivery attempt: If it turns out that this shop is too far away, our driver will visit the home address a second time the next working day.
3. Third delivery attempt: If the recipient is not at home again, the package will be kept in our depot for 5 days. During those 5 days, a third delivery attempt can be scheduled. If this does not happen, the package will eventually be returned. During this period you can request a new delivery via www.dpd.be/fmp.