Service alerts

Service alerts

 Answers to the most important questions about parcel shipping in connection with the coronavirus crisis and information about other circumstances which might influence the delivery of national and international shipments.

Service alert

update 07.04.2021

Austria

Due to heavy snow and ice there could be delays in the middle and western part of Austria.


Croatia

Due to bad weather conditions (large amounts of snow on the roads), several linehauls were not able to reach our HUB 0092 and several linehauls were not able to reach the Hub.

On 07.04. no deliveries in depots 1754, 1766, 1753, 1760, 1758



31.03.2021

Belux

Due to the public holiday on Saturday 1 May, there will be no deliveries that day.

 

European holidays 2021

Corona updates 

In this section we would like to answer the most important questions about parcel shipping in connection with the coronavirus crisis, and keep you informed about the latest developments. We do our utmost to keep you informed and have this page updated with the latest information. Nevertheless, to the content of this page can no rights be derived from.

Update 30.03.2021

Belgium

Delivery to consignees and Pickup shops

93% of our Pickup network is still available. Parcelshop which are closed are hidden in the PArcelshop Finder.

The parcels that are left in a closed shop will be picked up as soon as possible and delivered in the nearest Pickup parcelshop that is available. We inform the

recipient via e-mail as soon as the parcel is available at the new parcel shop.

Delivery to professional addresses

If your professional recipient is exceptionally closed due to stricter corona measures, our driver will note this and take a clear photo. If after checking it appears that the recipient was / is indeed not available, the parcel will be returned to the sender. In the other case, the parcel will go out for delivery again.


France DPD (business deliveries)

Catering industry & retail are closed. 

In the following geographical areas the non-essential businesses are closed:
Paris, Hauts-de-Seine, Val de Marne, Essonne, Val dÓise, Seine-et-Marne, Yvelines, Aisne, Nord, Oise, Pas-de-Calais, Somme, Alphes-Maritime, Seine-Maritime and Eure. 


France Chronopost (consumer deliveries)

Catering industry & retail are closed. 

In the following geographical areas the non-essential businesses are closed:
Paris, Hauts-de-Seine, Val de Marne, Essonne, Val dÓise, Seine-et-Marne, Yvelines, Aisne, Nord, Oise, Pas-de-Calais, Somme, Alphes-Maritime, Seine-Maritime and Eure. 

Packages supposed to be delivered to these Pickup points will be redirected to an open location. Recipients will be notified of the new delivery locations. 


Norway

Eastern part of Norway has been closed down by the authorities until after Easter. This means that shops will be closed and therefore not possible to send 2Shop-parcels in those areas.


Iceland

There are almost no flights departing to Iceland. Therefore we often have to take the boat, that only departs once a week. This will probably go on during the whole Pandemic.

Frequently asked questions

"We stay available for deliveries/parcel collections"

Downlaod this poster and ask your professional customers to display it at their premises.