With Covid-19’s reach and development now worldwide, DPDgroup has a role to play, as strong players in the parcel delivery industry, in slowing down the progress of the novel Coronavirus. At DPDgroup, we have been monitoring the Coronavirus (Covid-19) situation closely and following the advice issued by World Health Organisation and national authorities.
In terms of implementation, we are adhering to the recommendations of the Federal Office of Public Health (FOPH) and the instructions issued by the DPDgroup head office. Since the outbreak of the coronavirus pandemic, we have introduced a number of measures such as working from home, staggered breaks, team separation, and travel and meeting cancellations. We have also created a task force which continuously monitors the situation and develops various scenarios and measures based on this. The aim is to maintain business and to protect the health of our employees and customers.
Due to the dynamic situation, we may encounter operational difficulties that may affect our daily business. This may temporarily affect the delivery of your parcels. Of course, we take all precautions to ensure delivery in the usual quality.
We are now introducing contactless delivery in order to safeguard the health of our parcel recipients. In the case of our services requiring a signature, you have the option as a recipient of adding your signature directly to the parcel label. This means we can make the delivery contactless and there is no need for you to provide your signature on the scanner. Our driver then takes a photo of the label with the signature clearly visible – in this way, we can continue to guarantee proof of delivery.
If you as the consignee do not want to sign, you can give us a deposit authorisation. We will then deposit your parcel without a signature. If you have the parcel information for your parcel, you can issue us with the deposit authorisation at our site. If you do not have the information, you can also give us a one-off or general deposit authorisation via our ASG form.
As some countries are again in lockdown, many shipments cannot be delivered. We ask all senders to check before sending, whether to the delivery address can still be delivered. Provided the recipient has opened, all parcels will be delivered. If your recipient has not opened and therefore cannot accept their parcel, please do not send the parcel.