Menu

What should I do if I have a printing problem?

Check the paper format, your system and browser versions, and the printer settings. See our guides for more details.

If you encounter printing problems, what steps should you take?

To ensure optimal service quality, your shipping labels must be printed correctly.

To help you print labels smoothly and optimally, this article will guide you through setting up your printer and resolving the most common issues.

I use a standard A4 printer

Main cases encountered

Label printed horizontally or overlapping two labels

etiquette horizontal etiquette horizontal

Label printed horizontally or overlapping two labels

This issue is usually related to using an outdated version of your browser.

The minimum browser versions are :

  • Chrome : version 104 or higher

  • Safari : version 15.6 or higher

  • Edge : version 104 or higher

  • Firefox : version 123 ou higher

Incorrect label format (not Geolabel)

Pas geolabel Pas geolabel

Incorrect label format (not Geolabel)

If your label appears in the format below, your sender account is using an old label format that is incompatible with myDPD for Business.

In this case, you will need to contact your sales representative to request a switch to the Geolabel format for your account.

Label printed with a solid black background

impression tout noir impression tout noir

Label printed with a solid black background

If you encounter this issue, you must disable the ‘Print background graphics’ option in the print preview stage.

I use a thermal printer

Main cases encountered

Label printed horizontally or overlapping two labels

etiquette horizontal etiquette horizontal

Label printed horizontally or overlapping two labels

This issue is usually related to using an outdated version of your browser.

The minimum browser versions are:

  • Chrome : version 104 or higher

  • Safari : version 15.6 or higher

  • Edge : version 104 or higher

  • Firefox : version 123 or higher

Incorrect label format (not Geolabel)

Pas geolabel Pas geolabel

Incorrect label format (not Geolabel)

If your label appears in the format below, your sender account is using an old label format that is incompatible with myDPD for Business.

In this case, you will need to contact your sales representative to request a switch to the Geolabel format for your account.

Barcodes and blurred text

pas de tramage pas de tramage

Barcodes and blurred text

If you are using a Windows PC, you must disable dithering in your printer settings.

👉 Consult our installation and configuration guide for Windows.

If you are using a Mac, Chromebook, or Linux PC: the Tramage setting is not available on these systems, but our tests show that the labels produced are clearly legible.

Cut label

mauvaise taille papier mauvaise taille papier

Cut label

In this case, you must check the consumable size set for the printer.

Find our installation and configuration guides here:

Related FAQs