1.1. These Terms for the delivery of shipments (hereinafter – Delivery Terms) establish the overall procedure for the provision of services of UAB DPD Lietuva, terms for delivery of shipments, requirements for preparation of shipments and ordering of services, conditions and procedure for collection, sorting, shipping and delivery of shipments, restrictions of services provided when delivering within and outside the territory of the Republic of Lithuania, liability, and procedure for examination of complaints and claims, and indemnification of damages.

1.2. Delivery Terms shall be applied to persons using the services provided by UAB DPD Lietuva. Customers must familiarise themselves with these Delivery Terms before placing an order for delivery or signing an agreement.

1.3. The Delivery Terms supplement and lay down in detail the terms and conditions agreed by UAB DPD Lietuva and the Customer of services in the agreement on shipment delivery. If there are any contradictions between these Delivery Terms and the Agreement signed with the Customer, the provisions laid down in the Agreement signed with the Customer shall prevail.

DPD – UAB DPD Lietuva (legal entity number 111639299, established at Liepkalnio g. 180, Vilnius), a company integrated in the international network of DPD and providing postal and other services within and outside the territory of the Republic of Lithuania.

Postal services – collection (acceptance), sorting, carrying and delivery of postal parcels.

The main documents regulating the provision of postal services in Lithuania are Postal Law of the Republic of Lithuania and Rules for the Provision of the Postal Service, approved by the Communications Regulatory Authority of the Republic of Lithuania.

Complete information about the types of services offered by DPD, conditions of provision, procedure, terms, rates, fuel premium etc. is published on the website of DPD here.

Shipment – shipment addressed and prepared for sending (one or several parcels sent by one Sender to one Receiver, assigned to the same DPD product (service) and described in the shipment document), including letter post, parcel post,

parcels containing books, catalogues or periodicals to be delivered by DPD.

Parcel – one unit (envelope, box, roll, pallet etc.) having a unique number (bar code), of properly packed and marked articles or goods.

Registered postal parcel – postal parcel, for which a compensation in the amount established in Paragraph 13 of these Delivery Terms is to be paid, should it disappear, be stolen or damaged due to the fault of DPD.

Sender – person designated on the postal parcel. If the Sender has not been designated on the postal parcel, it shall be considered that the person handing over the parcel to DPD for delivery to the Recipient is the Sender.

Payer – person who pays for the services provided by DPD.

Customer – person using the DPD services, with whom DPD has signed an agreement on shipment delivery. Shipment document is equated with the agreement.

DPD parcel point – place where postal services are provided by DPD.

Recipient – to whom the postal parcel is addressed.

User – Sender or Recipient of postal parcel.

Value postal parcel – postal parcel upon damage or loss of which the Sender is compensated the parcel value indicated by him/her.

Correspondence parcel – postal parcel comprising a notification written on any physical material including small packets, to be sent and delivered to the address of the recipient specified on it. This may be a letter, notification, printed matter etc. Books, catalogues, newspapers and other periodicals are not treated as correspondence parcels.

Non-standard parcel – parcel with at least one of the measurements – length, width or height – exceeding the size of standard packaging specified in Paragraph 3.1 of these Delivery Terms.

Shipment document – document of the established form, according to which the Courier accepts for delivery the parcel prepared for sending and which corroborates the agreement on shipment delivery and bears the unique number (bar code) of the parcel. The Sender is responsible for the accuracy and correctness of the data entered in the shipment document.

Proof of parcel delivery – an electronic or paper document of DPD, signed by the Recipient and corroborating the delivery of the parcel as well as the provision of additional services.

Courier – individual working for or representing DPD accepting (collecting) parcels from the Sender and delivering them to the Recipient with signature upon receipt.

Scanner – electronic device used by the Courier for scanning the parcels, registering additional services provided and signing the shipment Recipient.

Additional services – additional services provided by DPD for an additional fee associated with the delivery and provision of parcels to the designated Recipient. Additional services and their rates are specified in the pricelist of DPD services or on the website at www.dpd.lt.

Working day – any calendar day of the year, which is established by the state as a working day in the country of dispatch, transit or delivery.

Other terms used in the Delivery Terms shall be construed as defined in the Postal Law of the Republic of Lithuania.

4.1. Orders for collection (picking up) of shipments will be accepted on DPD working days.

4.2. A Customer, who has not concluded an agreement for shipment delivery with DPD, orders for collection (picking up), shipping and delivery of shipments will be accepted only from Senders who pay DPD at the time of service ordering via Internet bank or agrees to pay in cash at the time of collection of the shipment as per the valid pricelist published on the website of DPD (www.dpd.com/lt).

4.3. Ways to place an order:
4.3.1. Contracted customers place orders in labeling tools.
4.3.2. Non-contracted customers place parcel collection orders at parcel self-service tool esiunta.lt. Non-contracted customers can also send parcels through the DPD network of parcel lockers.

4.4. Shipments outside the Republic of Lithuania are delivered only to/from the states indicated on the DPD website (www.dpd.com/lt).

4.5. Partial refund of the fee paid
4.5.1. In the event that a shipment is not handed over to the Courier or is returned by DPD due to non-compliance with the measurements or weight specified in Paragraph 3.1 of these Delivery Rules after a customer has placed an order at the order centre www.esiunta.lt, the Payer shall be refunded only a part of the shipment delivery fee paid by him.
4.5.2. To cover the cost of the Courier coming to the Sender, 50% of the amount paid by the Payer shall be charged, however this amount shall not exceed 15 (fifteen) Litas.
4.5.3. The part of the fee to be refunded shall be paid within 7 (seven) calendar days from the receipt of the Payer’s request for the refund by remitting the amount of the money to the bank account given in the request of the Payer.
4.5.4. The request (free form) for a refund of the money should be submitted to DPD by email at [email protected].

6.1. Each individual parcel of the shipment must be marked with DPD parcel stickers bearing the bar codes and particulars of the Sender and Recipient, which must be affixed to the upper side of the parcel with the biggest area. A sticker or marking may not be affixed at the connection of two sides of the parcel packaging.

6.2. If it is provided for, it is required to use special stickers or tapes provided by DPD and intended for marking the appropriate services and/or additional services. Stickers must be affixed on the packages in such a way as to ensure good visibility; the tape is to be affixed on all sides of the packaging.

6.3. DPD allows customers who have concluded agreements to use the DPD parcel marking software. Parcels sent to the DPD parcel points must be marked using the software only. More about the marking of packages here.

7.1. The Sender must comply with the requirements established by DPD and pack the parcels in such receptacles or packaging as to protect the articles or goods being shipped from damage or breach in the course of loading, sorting, carrying and storage and to prevent them from jeopardising people, the environment, vehicles and other parcels and to prevent someone from gaining access to the contents of the parcel without damaging the parcel packaging. Goods and articles, which need to be transported under special temperature regime, shall be handed over for transportation in thermo-insulated containers only.

7.2. More about proper packing of parcels here.

8.1. When the Courier arrives, the Sender shall submit the shipment prepared for shipping and the shipment document specifying the particulars of the Sender and Recipient and the additional services requested as per requirements of these Delivery Terms. The Sender shall sign the shipment document specifying his/her name, surname and title. The shipment document shall be completed by the Sender who is liable for the accuracy and correctness of the data contained in this document.

8.2. The Sender must ensure that all data and documents necessary for arranging importation and exportation at customs and other formalities are handed over together with the parcel, if a parcel is being sent outside the European Union.

8.3. The Courier shall accept the parcels prepared by the Sender for shipping by signing the shipment document and leave one counterpart thereof with the Sender.

8.4. The Courier has the right not to accept a parcel that is not packaged, inappropriately packaged, not marked or inappropriately marked, has non-standard dimensions or does not correspond to the information submitted at the time of order placement etc. The Courier has the right not to wait until the parcel is prepared for handing over.

8.5. The Courier will himself carry and load shipments in the vehicle provided their total weight does not exceed 31.5 kg.

8.6. At the Sender’s request, the Courier may, for an extra fee, carry shipments whose total weight exceeds 31.5 kg to the vehicle, however the weight of each parcel must not be above 31.5 kg, and additional loading equipment must not be required to load them.

8.7. Should additional loading equipment be required to load the parcels in the vehicle the Sender must load the parcels in the vehicle.

9.1. Shipments addressed to an individual at his workplace, education institution, dormitory, place of military service, hospital, sanatorium, camp or place of imprisonment shall be delivered to the administration or persons authorised by them.

9.2. Shipments addressed to a legal entity are to be delivered with signature upon receipt to the person designated on the packaging or another administrative employee of the same company.

9.3. The Courier shall deliver the shipment to the Recipient personally with signature upon receipt. The identity and data of the Receiver are determined by a valid identity document (identity card, passport or driver's license), which must to be shown to the courier. After identity verification of the parcel Receiver, the Courier enters a fragment of the document number (last five digits) to the electronic device. The Recipient shall accept the shipment delivered by the Courier on time so as to avoid unreasonably delaying the vehicle.

Note: Basic personal data collection, handling and storage principles and procedures under which DPD manages parcels Recipients and / or  parcel Senders personal data is regulated by “DPD Lietuva” Privacy policy.

9.4. The person accepting the shipment must specify his/her name and surname and sign the scanner (on paper proof of delivery, shipment delivery date and time have to be indicated and the signature affixed).

9.5. The shipment shall be deemed to have been delivered with signature upon receipt to the designated Recipient and the additional services specified in the scanner or paper proof of delivery provided, when the Recipient or their representative have accepted the shipment and confirmed this by their signature. A customer who has ordered the service of delivery confirmation shall be able to see the image of the signature of the Recipient who accepted the shipment on the DPD website (www.dpd.com/lt).

9.6. When accepting the shipment, with the participation of the Courier, the Recipient shall examine the parcels of the shipment. Should any damage to the packaging of the parcels be noted, the Recipient must note this in the proof of parcel delivery and together will the Courier witness the act of parcel damages (inspection) made available by the Courier.

9.7. DPD shall not assume any liability for damage to the shipment or any part thereof, if at the time of delivering it to the Recipient this had not been noted in the scanner or the act of parcel damages (inspection) had not been drawn up with the participation of the Courier who delivered the shipment.

9.8. Should a Recipient in Lithuania refuse to accept the shipment or the designated Recipient not be found at the address indicated by the Sender, the shipment shall be returned to the DPD terminal, and the Customer informed thereof by email. At the request of the Customer, a repeat delivery of the non-delivered shipment shall be made to the designated Recipient for an extra fee. If the shipment cannot be delivered to the Recipient through no fault of DPD within 7 (seven) calendar days from the shipping date, the shipment shall be returned to the Sender without any separate arrangement.

9.9. Shipment that cannot be delivered to a Recipient or returned to the Sender shall be kept for 2 months (except cases, when without DPD knowing Prohibited items were given to deliver in the parcel).

9.10. Documents confirming the delivery of the shipment to the Recipient personally with signature upon receipt shall be kept for at least 6 months from the shipment delivery date.