Reliable parcel delivery to private customers – DPD B2C

Reliable parcel delivery to private customers – DPD B2C

Parcel delivery to private customers with DPD B2C service. The Predict notification function helps us ensure high quality of services and smooth delivery as it informs the consignee about the courier’s arrival with a 1-hour timeframe. Shipment management is in the hands of the consignee, which ensures smooth delivery. The consignee can change the delivery address or move the delivery to another day even when the courier is on his way to the place of delivery. We ensure the quality of services, good price and appropriate representation of your business to your client.

20 years

20 years of experience in parcel delivery

Express delivery

Next business day delivery in Lithuania, Latvia and Estonia

4.9 out of 5 points

Consignees value the delivery of DPD parcels

99.54%

The percentage of parcels we deliver the next business day

Send goods to your customers with DPD B2C

Standard home delivery and many additional services that benefit both you and the buyer create many opportunities for your business. Parcel shipment to your customers from a reliable partner.

 Benefits

  • Individual solutions for your business

  • We successfully deliver 94.14% of parcels on the first attempt;

  • No extra charge for the first three attempts to deliver a parcel;

  • Stable delivery quality even during peak periods;

  • Parcel tracking and management;

  • Next business day delivery in Lithuania, Latvia* and Estonia*;

  • Parcels transported in Lithuania are insured up to €520 per package;

  • Possibility to evaluate higher-value parcels.

 *Next business day delivery is not available to all regions of Latvia and Estonia. More here.

How is delivery to private customers special?

DPD B2C allows your customers to forget what it means to anxiously wait for a courier or miss a parcel delivery.

 

Parcel tracking and management

DPD Predict


We inform the consignee about the delivery time with 1-hour accuracy. On the morning of delivery, the consignee receives an SMS message indicating the courier’s arrival with a 1-hour timeframe, e.g. 09:50–10:50.

Parcel tracking


The consignee can see the entire journey of the parcel online from the moment the consignor enters the parcel data into the DPD system until the courier knocks on the consignee's door. On the day of delivery, the consignee may track the parcel on the map and see exactly how many stops the courier has left before delivery.

Shipment management

The consignee can easily change the delivery day, delivery address or direct the parcel to a DPD Pickup parcel locker. The consignee receives an SMS message the evening before the delivery of the parcel with a special online link, on which they can easily manage their shipment.

 

Parcel tracking and management

DPD Predict


We inform the consignee about the delivery time with 1-hour accuracy. On the morning of delivery, the consignee receives an SMS message indicating the courier’s arrival with a 1-hour timeframe, e.g. 09:50–10:50.

Parcel tracking


The consignee can see the entire journey of the parcel online from the moment the consignor enters the parcel data into the DPD system until the courier knocks on the consignee's door. On the day of delivery, the consignee may track the parcel on the map and see exactly how many stops the courier has left before delivery.

Shipment management

The consignee can easily change the delivery day, delivery address or direct the parcel to a DPD Pickup parcel locker. The consignee receives an SMS message the evening before the delivery of the parcel with a special online link, on which they can easily manage their shipment.

Plugins for online stores

DPD plugins for online stores are the integration of delivery services into your online store platform. We offer integrations of the most popular online shopping platforms: Magento, Prestashop, Woocommerce and others. Together, let us make sure your customers choose delivery services that most benefit them.

Useful additional services

Cash on delivery (COD)

Cash on delivery (COD) – collection of a specified amount of money in cash or by card from the consignee at the time of delivery of parcels.

We have installed control tools. Therefore we can guarantee that the money collected from your customers will always be transferred to the specified account on time.

 

Additional opportunities for your business:

  • A payment option by bank card or cash for your customers;

  • Attraction of buyers thanks to flexibility of payments;

  • Competitiveness in the market;

  • Accelerate the cash flow;

  • Expand the customer base in the Baltic region.

Useful information

  • Once a week, all collected COD amounts are transferred to the account specified by you.

  • We will send a report on the transferred COD amounts, parcel numbers and consignees to an e-mail address specified by you.

  • To order a service, please contact your DPD manager or write to [email protected]

 

Additional opportunities for your business:

  • A payment option by bank card or cash for your customers;

  • Attraction of buyers thanks to flexibility of payments;

  • Competitiveness in the market;

  • Accelerate the cash flow;

  • Expand the customer base in the Baltic region.

Useful information

  • Once a week, all collected COD amounts are transferred to the account specified by you.

  • We will send a report on the transferred COD amounts, parcel numbers and consignees to an e-mail address specified by you.

  • To order a service, please contact your DPD manager or write to [email protected]

Delivery on Saturday

Service locations when sending from Lithuania

Parcel delivery on Saturdays in certain cities in Lithuania and the Baltic States.

  • In Lithuania. Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, Alytus, Marijampolė, Tauragė, Telšiai, Utena.

  • In Latvia. All Latvia (except for parcels sent from Mažeikiai, Plungė, Telšiai, Tauragė urban areas).

  • In Estonia. Tallinn, Tartu, Pärnu (except for parcels sent from Mažeikiai, Plungė, Telšiai, Tauragė city areas).

Marking and packaging

The parcel must be marked with a special identification strip for the “Delivery on Saturday” service. If you have a “Delivery on Saturday” parcel, a DPD courier will provide you with the identification strip. Information about delivery on a Saturday is also displayed on the parcel sticker.

Consignors who do not have parcel stickers and have not marked their parcel with a special tape must inform the courier that it is a parcel for delivery on Saturday.

Marking and packaging

The parcel must be marked with a special identification strip for the “Delivery on Saturday” service. If you have a “Delivery on Saturday” parcel, a DPD courier will provide you with the identification strip. Information about delivery on a Saturday is also displayed on the parcel sticker.

Consignors who do not have parcel stickers and have not marked their parcel with a special tape must inform the courier that it is a parcel for delivery on Saturday.

For those using a parcel-marking interface (parcel sticker sample)

Small (318kb)

PDF

Return of Documents (ROD)

Return of Documents (ROD) – returning to the consignor the document attached to the parcel with the consignee's signature. The document is returned if the consignee gives it to the courier at the time of delivery. For example, you send a service contract, the consignee signs it in two copies and returns one copy to the courier.

The service is available in the Baltic States.

The copy of the invoice to be returned by the consignee must be marked as follows: “Sign this copy of the invoice and return it to the courier who delivered the goods”. If you wish to order the Return of Documents service, the DPD courier will give you the service sticker.

Return of Documents (example of a parcel sticker)

Small (600kb)

PDF

Ordered loading/unloading service

 

Ordered loading/unloading service is the guaranteed unloading and/or transport of a heavy consignment from the vehicle to the delivery address. The service is performed by two DPD employees. Neither the consignor nor the consignee are involved in the unloading and carrying of the parcels.

The service applies when:

  • A package weighs 31.5–80 kg and the consignor has ordered the loading/unloading service (two DPD employees).

  • A parcel consists of many light (up to 31.5 kg) packages that need to be carried, and the customer has ordered the loading/unloading service (two DPD employees).

  • From March 30 the service applies to all household appliances that weigh 31.5–80 kg. It is delivered by two DPD couriers without the assistance of the consignee. Such packages MUST be covered by the ordered loading/unloading service. The weight of one package may not exceed 80 kg, and the weight of a consignment may not exceed 480 kg.

If the loading/unloading service has not been ordered and the parcel is carried by the consignee together with a DPD courier, DPD shall not be responsible if the parcel was damaged during delivery.

 

Ordered loading/unloading service is the guaranteed unloading and/or transport of a heavy consignment from the vehicle to the delivery address. The service is performed by two DPD employees. Neither the consignor nor the consignee are involved in the unloading and carrying of the parcels.

The service applies when:

  • A package weighs 31.5–80 kg and the consignor has ordered the loading/unloading service (two DPD employees).

  • A parcel consists of many light (up to 31.5 kg) packages that need to be carried, and the customer has ordered the loading/unloading service (two DPD employees).

  • From March 30 the service applies to all household appliances that weigh 31.5–80 kg. It is delivered by two DPD couriers without the assistance of the consignee. Such packages MUST be covered by the ordered loading/unloading service. The weight of one package may not exceed 80 kg, and the weight of a consignment may not exceed 480 kg.

If the loading/unloading service has not been ordered and the parcel is carried by the consignee together with a DPD courier, DPD shall not be responsible if the parcel was damaged during delivery.

Geography, terms and marking

  • In zone I (Vilnius, Kaunas, Klaipėda, Šiauliai, Panevėžys, Alytus, Marijampolė, Telšiai, Utena): within 1–3 working days after receipt of the parcel.

  • In the rest of Lithuania: at the time agreed with the consignee within 1–5 working days after the receipt of the parcel.

  • The service is provided only on weekdays.

  • The parcel must be marked with a special identification strip for the “Ordered loading/unloading” service. In case of a parcel with ordered loading/unloading service, the DPD courier will provide you with the service identification strip.

Proof of Delivery (POD)

Proof of delivery (POD) is a paper or electronic document that confirms the completed delivery of a parcel.

To order the POD service, please send us an e-mail at [email protected] or fill in the request form.

How do I view a parcel delivery confirmation?

  1. Enter the parcel number in the parcel tracking field on www.dpd.lt

  2. The interface provides the path of the entered parcel;

  3. You can find the POD document by clicking on the link that says “Show parcel delivery confirmation”;

  4. In the window that opens, enter the login details assigned to your company;

  5. Click “Show POD”;

  6. The interface provides a document confirming the delivery of the parcel.

Example of a POD

Small (70kb)

PNG

POD order form

*
Įmonės pavadinimas
*
El. paštas
*
Kliento ID
Komentarai

Consignment evaluation

 

When sending valuable parcels, customers (consignors) may evaluate the parcels in accordance with the established procedure by declaring the value of the sent goods (items) in euros and additionally paying the consignment assessment fee.

According to the Postal Law of the Republic of Lithuania, an evaluated postal item is a postal item that is refunded to the consignor in the event of damage or loss (the value indicated by consignor).

If evaluated postal items are lost or damaged as a result of the actions of DPD, the items (goods) are missing or the items (goods) are damaged, DPD shall refund:

  • for a lost evaluated postal item – an amount equal to the sending costs and the evaluation amount;

  • for a part of the lost or damaged items (goods) in the evaluated postal item with the item (goods) invoice, description – an amount equal to the shipping costs and the value of the lost or damaged item (goods) indicated in the description of the items (goods), but no higher than the entire evaluated postal item.

 

When sending valuable parcels, customers (consignors) may evaluate the parcels in accordance with the established procedure by declaring the value of the sent goods (items) in euros and additionally paying the consignment assessment fee.

According to the Postal Law of the Republic of Lithuania, an evaluated postal item is a postal item that is refunded to the consignor in the event of damage or loss (the value indicated by consignor).

If evaluated postal items are lost or damaged as a result of the actions of DPD, the items (goods) are missing or the items (goods) are damaged, DPD shall refund:

  • for a lost evaluated postal item – an amount equal to the sending costs and the evaluation amount;

  • for a part of the lost or damaged items (goods) in the evaluated postal item with the item (goods) invoice, description – an amount equal to the shipping costs and the value of the lost or damaged item (goods) indicated in the description of the items (goods), but no higher than the entire evaluated postal item.

Terms of service

  1. The parcel evaluation service is provided only to customers who have signed a contract;

  2. The value of parcels can be declared for all parcels delivered in Lithuania and Europe;

  3. The maximum declared value of one parcel is €28,962;

  4. If you evaluate a parcel when ordering a pick-up service and you order more than one package to be picked up at the same address at the same time, the value of the parcel will be calculated for all ordered packages and divided equally for each. For example, if you order three packages at one address and specify the value of the parcel at €2606.58, one package is considered to be valued at €868.86.

  5. When declaring the value of parcels, two types of goods are distinguished:

  • electronic goods: mobile phones, electronic equipment (printers, modems, household appliances, etc.), computers, equipment (machine tools, etc.);

  • other goods, except for goods (items) specified in the DPD parcel delivery rules as prohibited.

  1. The tax rate for an evaluated consignment is 0.15% from the declared value of the consignment, but no less than €2.90.

Standard liability

DPD is liable for damage caused to the customer due to lost/damaged registered postal items:

  • For international items in accordance with the Universal Postal Convention, Postal Correspondence and Postal Parcel Regulations;

  • For loss, partial loss or damage of registered items transported in the territory of the Republic of Lithuania – to cover the value of lost or missing goods and items, but no more than €520 per package of a parcel.

Standard liability

DPD is liable for damage caused to the customer due to lost/damaged registered postal items:

  • For international items in accordance with the Universal Postal Convention, Postal Correspondence and Postal Parcel Regulations;

  • For loss, partial loss or damage of registered items transported in the territory of the Republic of Lithuania – to cover the value of lost or missing goods and items, but no more than €520 per package of a parcel.

How do I declare the value of a parcel?

 

  1. Fill in the parcel value declaration. Please download the declaration form below. Any other way of declaring or an incompletely filled in form will be considered invalid!

  2. Before handing the parcel in to the courier, e-mail the parcel value declaration to [email protected] In the subject line of the e-mail, please specify: Evaluated parcel ID: XXXX (replace the XXXX with your ID code).

  3. At the end of the month, we will produce an additional invoice for you for your declared parcels for the whole month.

DPD parcel value declaration form

Small (129kb)

XLS

 

  1. Fill in the order form for the parcels you want delivered. You do not need to fill in the parcel value declaration separately as all the required information is in the order form.

  2. In the order form for delivered parcels, tick the box “I want to evaluate the parcel” and in the fields that appear, enter the value of the parcel and indicate whether any electronic goods will be shipped.

  3. At the end of the month, we will produce an additional invoice for you for your declared parcels for the whole month.

Parcel content exchange (SWAP)

SWAP is a service that allows the consignor and the consignee to easily exchange the content of the delivered parcel or the parcel itself in Lithuania. The delivered item is left with your customer, and the item taken from the customer is returned to you.

Benefits for your business:

  • Quickly and easily replace damaged or unsuitable items (e.g. electronics, clothing, footwear) for your customers;

  • Your customers will be able to use your goods continuously and without interruption;

  • One call is sufficient to send and retrieve parcels – thus saving you and your customer time;

  • Faster service for your customers;

  • Parcel control.

Content exchange
The consignee removes an item from the parcel delivered by the courier. Then they put another item into the same box and return it to the courier.

Parcel exchange
The consignee collects the delivered box and gives another box to the courier.

An empty box sent, a full box returned
The consignee places an item into the empty box delivered to them by the courier and returns the filled box to the courier.

A full box sent, an empty box returned
The consignee removes an item from the box delivered to them by the courier and returns the empty box to the courier.

International delivery

Send with DPD CLASSIC to as many as 32 European countries. Reliable delivery of your parcels to a selected country within a specified number of days.