How can we help you?

Help on the subject of sending parcels

 Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.

Filter
Filter
  • Enviar encomendas - Informação de envio
Clear filters

How do I apply a parcel label or return label to the parcel?

It's very important to apply the parcel label correctly when you send parcels. Your parcel label or return label should always be applied to the largest surface of the package, where it can be clearly read. In addition you should not use parcel labels which are crumpled or difficult to read.

How can I send a parcel?

Private customers have the option to place the parcel in one of our Pickup parcelshops, to have it picked up at home or in the ParcelLock package box.

What documents must I send with my dispatch? And if it is international?

What documents must I send with my dispatch? And if it is international?

What documents must I send with my dispatch? And if it is international?

If your dispatch is not a document (or if the document weighs more than 20 kg) you will need to send certain documents which vary depending on the destination. For dispatches with origin and destination within Portugal, you need to send a receipt or invoice. If the dispatch is international, you must add the following documentation:

Dispatches (other than documents) to the European Union:

  • Receipt or invoice (preferably in English).

For the Canary Islands follow the instructions for the European Union. Please read the information below.

Dispatches (other than documents) outside the European Union:

  • Attach a commercial or proforma invoice ( for goods up to the value of 75€ - for higher values it must be a commercial invoice );

  • Add the following information (obligatory);

  • Origin of the merchandise;

  • Details of the Sender and Receiver with contact name and telephone;

  • Original invoice and waybill;

  • Invoice number and tax number;

  • Number of pages;

  • Complete description of the merchandise and number of items;

  • Net and gross weight;

  • Unit cost and total by type of merchandise;

  • Total amount of invoice;

  • Indication of currency used;

  • IMCO Terms (Delivery terms);

  • Payment terms of the merchandise;

  • Processed by computer/ Name of printer (where the invoice was printed);

  • VAT Exemption Declaration;

  • Use English language;

  • Tariff article.

In addition to this information, every country may have its own specific invoice requirements. We therefore advise you to ask about these in good time to avoid customs delays to your dispatch.

Apart from articles which are not authorized for dispatch by DPD (Hazardous materials, live plants and animals, arms and military equipment, high value materials, skins of wild animals, alcohol and tobacco), there are further articles which are prohibited in other countries. Senders of international dispatches are responsible for complying with governmental regulations and laws, and we therefore advise you to consult the list of forbidden import articles for every country.

Why do you need to specify a mobile phone number or an email address at predict?

At predict, the recipient is informed of the delivery by SMS or e-mail on the day of delivery. In order for your customer to benefit from this service, please provide either a mobile phone number or an email address of the recipient.

Does DPD also deliver to islands?

Yes DPD also delivers parcels to island destinations.

Filter
Filter
  • Enviar encomendas - Pesos e medidas
Clear filters

Which is the maximum weight and size?

For mainland domestic service, the maximum weight of the volumes we carry is 30 kg and the total of the 3 dimensions should not exceed 1.60m and the largest measure cannot exceed 1.20m.

For international road service, the maximum weight of the volumes we carry is 31.5 kg and the total of the 3 dimensions must not exceed 3.00 m, calculated by the formula Length cm + 2 x (Width cm + Height cm). The maximum length is 1.75m. If the parcel exceeds the dimensions and is accepted by the DPD network, an additional fee of 26,00 € will be due. Volumetric weight is also applied to this service whenever it is higher than real weight, being calculated by the formula Width cm x Height cm x Length cm / 5000.

Volumetric Weight applies to the International Air and Islands service and whenever this is bigger than the actual weight of the order (according to the formula: Width cm x Height cm x Length cm / 4000 in the Islands, and Width cm x Height cm x Length cm / 5000 in international). Volumetric weight is applied to shipments to the Spanish Islands whenever it is bigger than the actual weight of the goods, using the formula Width cm x Height cm x Length cm / volumetric ratio. Volume ratios: Balearic Islands, Ceuta: 5000; Canary and Melilla: 3000.

Filter
Filter
  • Enviar encomendas - Informação de envio
Clear filters

How do I apply a parcel label or return label to the parcel?

It's very important to apply the parcel label correctly when you send parcels. Your parcel label or return label should always be applied to the largest surface of the package, where it can be clearly read. In addition you should not use parcel labels which are crumpled or difficult to read.

How can I send a parcel?

Private customers have the option to place the parcel in one of our Pickup parcelshops, to have it picked up at home or in the ParcelLock package box.

What documents must I send with my dispatch? And if it is international?

What documents must I send with my dispatch? And if it is international?

What documents must I send with my dispatch? And if it is international?

If your dispatch is not a document (or if the document weighs more than 20 kg) you will need to send certain documents which vary depending on the destination. For dispatches with origin and destination within Portugal, you need to send a receipt or invoice. If the dispatch is international, you must add the following documentation:

Dispatches (other than documents) to the European Union:

  • Receipt or invoice (preferably in English).

For the Canary Islands follow the instructions for the European Union. Please read the information below.

Dispatches (other than documents) outside the European Union:

  • Attach a commercial or proforma invoice ( for goods up to the value of 75€ - for higher values it must be a commercial invoice );

  • Add the following information (obligatory);

  • Origin of the merchandise;

  • Details of the Sender and Receiver with contact name and telephone;

  • Original invoice and waybill;

  • Invoice number and tax number;

  • Number of pages;

  • Complete description of the merchandise and number of items;

  • Net and gross weight;

  • Unit cost and total by type of merchandise;

  • Total amount of invoice;

  • Indication of currency used;

  • IMCO Terms (Delivery terms);

  • Payment terms of the merchandise;

  • Processed by computer/ Name of printer (where the invoice was printed);

  • VAT Exemption Declaration;

  • Use English language;

  • Tariff article.

In addition to this information, every country may have its own specific invoice requirements. We therefore advise you to ask about these in good time to avoid customs delays to your dispatch.

Apart from articles which are not authorized for dispatch by DPD (Hazardous materials, live plants and animals, arms and military equipment, high value materials, skins of wild animals, alcohol and tobacco), there are further articles which are prohibited in other countries. Senders of international dispatches are responsible for complying with governmental regulations and laws, and we therefore advise you to consult the list of forbidden import articles for every country.

Why do you need to specify a mobile phone number or an email address at predict?

At predict, the recipient is informed of the delivery by SMS or e-mail on the day of delivery. In order for your customer to benefit from this service, please provide either a mobile phone number or an email address of the recipient.

Does DPD also deliver to islands?

Yes DPD also delivers parcels to island destinations.


 

Our FAQs by topic