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Help on the subject of sending parcels

 Here you will find questions and our answers relating to the subject of sending parcels: from initiating the shipping order via the maximum permitted weights and dimensions for DPD parcels right across to our parcel tracking function.

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  • Enviar encomendas - Informação de envio
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How do I apply a parcel label or return label to the parcel?

It's very important to apply the parcel label correctly when you send parcels. Your parcel label or return label should always be applied to the largest surface of the package, where it can be clearly read. In addition you should not use parcel labels which are crumpled or difficult to read.

How can I send a parcel?

Private customers have the option to place the parcel in one of our Pickup parcelshops, to have it picked up at home or in the ParcelLock package box.

Why do you need to specify a mobile phone number or an email address at predict?

At predict, the recipient is informed of the delivery by SMS or e-mail on the day of delivery. In order for your customer to benefit from this service, please provide either a mobile phone number or an email address of the recipient.

Does DPD also deliver to islands?

Yes DPD also delivers parcels to island destinations.

Does the recipient receive the information on which parcelshop the parcel is delivered?

Yes, if you have given us the e-mail address of the recipient, we will also send him a delivery notification.

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  • Enviar encomendas - Pesos e medidas
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Which is the maximum weight and size?

For mainland domestic service, the maximum weight of the volumes we carry is 30 kg and the total of the 3 dimensions should not exceed 1.60m and the largest measure cannot exceed 1.20m.

For international road service, the maximum weight of the volumes we carry is 31.5 kg and the total of the 3 dimensions must not exceed 3.00 m, calculated by the formula Length cm + 2 x (Width cm + Height cm). The maximum length is 1.75m. If the parcel exceeds the dimensions and is accepted by the DPD network, an additional fee of 26,00 € will be due. Volumetric weight is also applied to this service whenever it is higher than real weight, being calculated by the formula Width cm x Height cm x Length cm / 5000.

Volumetric Weight applies to the International Air and Islands service and whenever this is bigger than the actual weight of the order (according to the formula: Width cm x Height cm x Length cm / 4000 in the Islands, and Width cm x Height cm x Length cm / 5000 in international). Volumetric weight is applied to shipments to the Spanish Islands whenever it is bigger than the actual weight of the goods, using the formula Width cm x Height cm x Length cm / volumetric ratio. Volume ratios: Balearic Islands, Ceuta: 5000; Canary and Melilla: 3000.

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  • Enviar encomendas - Informação de envio
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How do I apply a parcel label or return label to the parcel?

It's very important to apply the parcel label correctly when you send parcels. Your parcel label or return label should always be applied to the largest surface of the package, where it can be clearly read. In addition you should not use parcel labels which are crumpled or difficult to read.

How can I send a parcel?

Private customers have the option to place the parcel in one of our Pickup parcelshops, to have it picked up at home or in the ParcelLock package box.

Why do you need to specify a mobile phone number or an email address at predict?

At predict, the recipient is informed of the delivery by SMS or e-mail on the day of delivery. In order for your customer to benefit from this service, please provide either a mobile phone number or an email address of the recipient.

Does DPD also deliver to islands?

Yes DPD also delivers parcels to island destinations.

Does the recipient receive the information on which parcelshop the parcel is delivered?

Yes, if you have given us the e-mail address of the recipient, we will also send him a delivery notification.


 

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