DELIVERY PROCESS TO PRIVATE CONSIGNEES.
1. Courier asks consignee to show a valid ID (passport, ID card, driving licence, residence permit) from a distance and enters the last 5 digits of the document (not personal code) to the courier's device. This fact is considered as proof that parcel has been delivered to consignee.
2. If the consignee does not have a document or refuses to provide it, the courier offers to take a photo of the consignee with the parcel from 2-3 m distance.
3. If the consignee refuses to take a photo, the parcel could be redirected by courier to the most convenient DPD Pickup terminal locker (if the dimensions and weight allow).
4. If the consignee refuses to perform the aforementioned actions, the courier shall not deliver a parcel. The parcel shall be returned to the sender.