Coronavirus

Parcel delivery changes due to COVID-19

Coronavirus

Parcel delivery changes due to COVID-19

Parcel delivery changes due to COVID-19

With regard to the current situation in Lithuania and the world caused by coronavirus (COVID-19), we endeavour at reducing risk for Your customers and couriers. We are a responsible company of parcel delivery, so we initiate preventive measures and we induce all the customers to contribute.

Updated 2020.08.03

CONTACTLESS DELIVERY OF PARCELS

 All the parcels shall be delivered by leaving the parcels in the distance of 2 meters from the consignee, without making any direct contact. The consignee's signature on the courier’s scanner shall be replaced by one of the following processes.

DELIVERY PROCESS TO PRIVATE CONSIGNEES.

The consignee receives a 4-digit PIN code (via SMS or to the VIber app, if he use it). Then courier arrives, consignee provides the PIN code for courier. Courier enters the PIN code on the scanner and, if the code is correct, leaves the parcel at a distance of 2 meters from consignee.

If consignee is unable to provide the PIN code, the PIN code shall be replaced in one of the following ways:

1. Courier asks consignee to show a valid ID (passport, ID card, driving licence, residence permit) from a distance and enters the last 5 digits of the document (not personal code) to the courier's device. This fact is considered as proof that parcel has been delivered to consignee.

2. The parcel could be redirected by courier to the most convenient DPD Pickup terminal locker (if the dimensions and weight allow).

3. If the consignee refuses to perform the aforementioned actions, the courier shall not deliver a parcel. The parcel shall be returned to the sender.

DELIVERY PROCESS TO BUSINESSES CUSTOMER

Courier will deliver the parcels to premises and will take a picture of parcels. Fragments of the premises must be visible in the photo. This photo will be considered as proof that the parcel has been delivered to consignee.

 

Important

Information. We will notify private recipients about changes in the process in the evening before delivery and on the morning of delivery. You should notify your customers about contactless delivery by posting this information on your website, and by notifying the customers additionally by e-mail, text messages and otherwise.

Restrictions. All delivered parcels are left at a distance of two metres from the consignee and without any direct contact.

CONTACTLESS DELIVERY OF PARCELS

 All the parcels shall be delivered by leaving the parcels in the distance of 2 meters from the consignee, without making any direct contact. The consignee's signature on the courier’s scanner shall be replaced by one of the following processes.

DELIVERY PROCESS TO PRIVATE CONSIGNEES.

The consignee receives a 4-digit PIN code (via SMS or to the VIber app, if he use it). Then courier arrives, consignee provides the PIN code for courier. Courier enters the PIN code on the scanner and, if the code is correct, leaves the parcel at a distance of 2 meters from consignee.

If consignee is unable to provide the PIN code, the PIN code shall be replaced in one of the following ways:

1. Courier asks consignee to show a valid ID (passport, ID card, driving licence, residence permit) from a distance and enters the last 5 digits of the document (not personal code) to the courier's device. This fact is considered as proof that parcel has been delivered to consignee.

2. The parcel could be redirected by courier to the most convenient DPD Pickup terminal locker (if the dimensions and weight allow).

3. If the consignee refuses to perform the aforementioned actions, the courier shall not deliver a parcel. The parcel shall be returned to the sender.

DELIVERY PROCESS TO BUSINESSES CUSTOMER

Courier will deliver the parcels to premises and will take a picture of parcels. Fragments of the premises must be visible in the photo. This photo will be considered as proof that the parcel has been delivered to consignee.

 

Important

Information. We will notify private recipients about changes in the process in the evening before delivery and on the morning of delivery. You should notify your customers about contactless delivery by posting this information on your website, and by notifying the customers additionally by e-mail, text messages and otherwise.

Restrictions. All delivered parcels are left at a distance of two metres from the consignee and without any direct contact.

CONTACTLESS PARCEL COLLECTION

All parcels shall be collected with 2 metres distance from Sender. Sender signature on the courier’s scanner shall be replaced by photo of the parcels.

Pickup procedure:

  1. Courier shall keep at least 2 metres distance without making any direct contact.

  2. If Sender is a company, the courier enters the company's premises. If sender is individual person, courier ask to take parcels outside or to the common areas (staircase and etc.).

  3. Courier scans packages and indicates number of packages.

  4. Courier takes a photo of parcels. Fragments of the premises must be visible in the photo.

  5. If the Sender refuses to perform the aforementioned actions, the courier shall not collect a parcel.

ADDITIONAL REQUIREMENTS FOR THE DOCUMENT RETURN SERVICE (DR)

The documents intended for signing have to be simplified from 18 Mar 2020 (Wednesday):

documents have to be prepared so that one signature of consignee would be enough

OR

documents have to be prepared with clear and bright coloured marks in the place of signature. The consignee has to familiarize with the document and places intended for signature beforehand.

It is important to know about the Document Return service:

You should prepare documents properly, in accordance with the aforementioned temporary requirements because DR parcels that do not meet the requirements will not be delivered.

The courier will inspect the returned document only in marked places.

DPD will check the returned documents and if mistakes are found, the delivery and signing process will be repeated.

ADDITIONAL REQUIREMENTS FOR THE DOCUMENT RETURN SERVICE (DR)

The documents intended for signing have to be simplified from 18 Mar 2020 (Wednesday):

documents have to be prepared so that one signature of consignee would be enough

OR

documents have to be prepared with clear and bright coloured marks in the place of signature. The consignee has to familiarize with the document and places intended for signature beforehand.

It is important to know about the Document Return service:

You should prepare documents properly, in accordance with the aforementioned temporary requirements because DR parcels that do not meet the requirements will not be delivered.

The courier will inspect the returned document only in marked places.

DPD will check the returned documents and if mistakes are found, the delivery and signing process will be repeated.

LOADING WORKS (KD), PERFORMED BY ONE COURIER

Loading works are performed only if it is possible to do so without a contact with the consignee. Courier will not be able to help the consignee to carry the parcel. If the weight of the parcel is above 31,5 kg. Courier will contact consignee and inform them that consignee will have to load it and carry it without the help of the courier.

What actions do you have to undertake? 

If your parcel is heavier than 31,5 kg, make sure that Ordered Loading service (UKD) is ordered by consignee. In such a case two couriers will unload and deliver the parcel to the consignee's door without the contact of the consignee.  If ordered loading service (UKD) is not ordered, the consignee will have to unload the parcel without the help of a courier, so there should be somebody else at the consignee's place to help. Courier will not help unload or carry the parcel. If nobody is there to help the consignee, the parcel will not be delivered to consignee on that day. The parcel can be delivered on the other day if consignee finds someone to help them OR sender orders Loading Services (UKD) and two DPD couriers will unload the parcel without the help of consignee.

Replacement of content of delivered parcel (SWAP), photo-taking of personal document and other services not mentioned above shall continue in the same procedure.

LOADING WORKS (KD), PERFORMED BY ONE COURIER

Loading works are performed only if it is possible to do so without a contact with the consignee. Courier will not be able to help the consignee to carry the parcel. If the weight of the parcel is above 31,5 kg. Courier will contact consignee and inform them that consignee will have to load it and carry it without the help of the courier.

What actions do you have to undertake? 

If your parcel is heavier than 31,5 kg, make sure that Ordered Loading service (UKD) is ordered by consignee. In such a case two couriers will unload and deliver the parcel to the consignee's door without the contact of the consignee.  If ordered loading service (UKD) is not ordered, the consignee will have to unload the parcel without the help of a courier, so there should be somebody else at the consignee's place to help. Courier will not help unload or carry the parcel. If nobody is there to help the consignee, the parcel will not be delivered to consignee on that day. The parcel can be delivered on the other day if consignee finds someone to help them OR sender orders Loading Services (UKD) and two DPD couriers will unload the parcel without the help of consignee.

Replacement of content of delivered parcel (SWAP), photo-taking of personal document and other services not mentioned above shall continue in the same procedure.

We hope that You will show an understanding and responsible attitude to public health. We are sorry about possible temporary inconveniences.

If You have any questions, you should contact Your DPD manager.

Let’s protect ourselves and our Customers!