Internet fraud warning
Unfortunately, the problem of online, e-mail and telephone fraud is growing. Increasingly, fraudsters attempt to scam people into transferring money, or they collect data about so-called parcel deliveries. Sometimes they use DPD’s name for this purpose.
Please be aware:
- DPD never asks for confidential information such as PIN numbers, passwords or credit card details – either in writing or by phone.
- DPD requires advance payment for parcels being sent to the UK after a Brexit. If there is a Brexit, the UK is no longer a member of the EU and therefore import charges have to be paid for this service. You will receive an e-mail from [email protected] or a text message from DPD / DPD NL. If it has a different sender, this means it has not come from DPD Nederland.
- DPD also accepts payments for cash-on-delivery parcels. In this case, the amount due must be paid promptly upon delivery of the goods (for example, to a driver in a DPD uniform at the door) and not at a different time. In all other cases, you pay DPD after the delivery.
- DPD does not deliver you the money for a sale on Marktplaats.
If you have received a suspicious message, we would be happy to help. Please email us at: [email protected]
If you have been a victim of fraud, we advise you to report the matter to your local police immediately so that we can prevent this kind of criminal activity in the future.
DPD assumes no liability for damages caused through unlawful or fraudulent usage of the DPD name.
We hope this information prevents you from becoming a victim of fraud.