How can we help you?

Do you have questions about your parcel? Maybe we can already answer your question if you use our Track & Trace tool or search in our FAQ. If you can't find the answer to your question, please contact us by telephone, email or use one of the form below. We will come back to you as soon as possible.

Due to the earthquake, our Customer Service partner's office in Turkey has been evacuated and we will be reachable only by email for the next few days. We kindly ask you to use the receiver form for your parcel enquiry. We will do our utmost to answer your email as soon as possible but hope for your understanding for our Turkish colleagues. Our sympathy goes out to those affected, their families and friends.   Request form   

Where’s my parcel?

Where’s my parcel?

When will my parcel arrive?

Receive your 1-hour time window

When will my parcel arrive?

Receive your 1-hour time window

Contact form for recipient

Contact form for senders

Prefer to speak to someone?

Prefer to speak to someone?

Do you receive a parcel in the Netherlands?

Due to evacuation of our partner's office in Turkey, we will be unreachable by phone in the coming days. We kindly ask you to use the recipient form on this page for your parcel enquiry.

Are you receiving a parcel abroad?

Unfortunately we cannot give you any information about the parcel. Please contact one of our colleagues in the country where your parcel will be delivered. You can find all local DPD offices via the website of DPDgroup.

Are you a sender of a parcel?

Then get in touch with your sales contact.