If the parcel doesn't arrive after three business days, please reach out to us for further assistance.
If your Track & Trace hasn't shown any new updates for the past 3 business days, we'd like to investigate this for you. In this case, it's best to contact the sender of the parcel, even if it has already been handed over to DPD. The sender has the correct parcel information to initiate the investigation.
If you notice that the parcel hasn't received a new status update for 3 business days, we would like to start an investigation. Please fill out this form, so we can start the investigation.
Has it been less than 3 business days since the parcel received a status update, we kindly ask for your patience, as we cannot initiate an investigation just yet.
You can find your parcel number in the DPD notification which you received by email.