Returning a parcel via DPD is very easy. You can use an online ‘Return my parcel’ returns portal , create a returns label for your customer or have the parcel collected. You can, of course, use our extensive European Pickup parcelshop network. The choice is yours!
This is ideal for customers that have many returns and want to make this process easier to use. The parcel recipient creates the return him/herself, saving you a lot of work.
Include the return label in the packaging. Your customer wants to return the item? Then all he has to do is stick the parcel label on the packaging and drop it off at a Pickup parcelshop. So easy!
If your customer indicates that he wants to return an item, send the return label by e-mail. Your customer prints out the PDF with the return label, sticks it on the parcel and takes the parcel to a Pickup parcelshop. The advantage for you? In your contact with the customer you can ask why he wants to return the item. That’s valuable information for you!
You’d rather not have your returns delivered to a Pickup parcelshop? And you’d prefer to have them picked up at the customer’s premises? Then use our Collection request. The driver will take the return label with him when he picks up the parcel. This guarantees that your customer can return his parcel without any worries. This service is available throughout Europe.