Frequently Asked Questions

Frequently Asked Questions

 

 

Receiving

  • According to Track & Trace my parcel has been delivered, but I haven’t received it.
  • What should I do if my package is damaged or not delivered?
  • Where can I find the nearest Pickup parcelshop?
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About DPD

  • Where can I find the nearest DPD depot?
  • What is Phishing?
  • What can you do about Phishing?
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Shipping

  • Where can I find the nearest Pickup parcelshop?
  • What happens when the consignee is not present?
  • What is a Pickup parcel shop?
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Brexit

  • If you have any questions about a shipment to the United Kingdom after Brexit, what to do?
  • With DAP NP, payment must be made by the recipient after Brexit. How long will DPD UK hold the parcel?
  • How can your customer return a shipment to the United Kingdom after Brexit?
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Pickup Parcelshop

  • Where can I find the nearest Pickup parcelshop?
  • What is a Pickup parcel shop?
  • How do I become a Pickup parcelshop?
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Developers/IT

  • Is it possible to reprint a label in DPD Shipper, for example one day later?
  • How do I know which version of DPD Shipper I am using?
  • I click Daily procedure and Protocols in DPD Shipper but no data is sent; why?
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Contact us

Contact with DPD