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Frequently Asked Questions

Frequently Asked Questions

Please find your answer here!

Please find your answer here!

Receiving

• What should I do if my package is damaged or not delivered?
• My parcel hasn't arrived. What should I do?
• When will parcels be delivered?

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Shipping via DPD contract

• When will parcels be delivered?
• What happens if the parcel cannot be delivered?
• Can I send a parcel to a Pickup parcelshop?

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Shipping via Online Shipping Portal

• When will parcels be delivered?
• Can someone else pick up my parcel at a Pickup parcelshop?
• What happens when the consignee is not present?

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Pickup Parcelshop

• Can someone else pick up my parcel at a Pickup parcelshop?
• Can I send a parcel to a Pickup parcelshop?
• What does it cost to send a parcel via a Pickup parcel shop?

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Returns

• What are the costs of using Return my parcel?
• What is Return my parcel?
• Why should I use the online Return my parcel portal?

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Labeltool DPD Shipper

• How do I print a label in DPD Shipper?
• Is it possible to reprint a label in DPD Shipper, for example one day later?
• My label from DPD Shipper has not been printed correctly. What should I do?

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DPD Insights

• How can I access DPD Insights?
• How can I change my password For DPD Insights?
• How do I export my data from DPD Insights?

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Export to UK - Senders

• What import costs need to be paid?
• What is a HS-code (Commodity code)?
• How does DPD transport my parcels to the Republic of Ireland?

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Export to UK - Recipients

• What import costs need to be paid?
• Why do I have to pay for a parcel from the UK?
• I am expecting a parcel from the UK. As a recipient, do I have to pay import costs?

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DPD & Privacy

• Where can I find the nearest DPD depot?
• How do I get in contact with DPD?
• Does DPD work with Track and Trace?

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Contact us

Contact with DPD

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