Frequently Asked Questions

Frequently Asked Questions

Please find your answer here!

Please find your answer here!

Receiving

  • According to Track & Trace my parcel has been delivered, but I haven’t received it.
  • What should I do if my parcel is damaged or not delivered?
  • What should I do if my package is damaged or not delivered?
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Shipping via DPD contract

  • What should I do if my parcel is damaged or not delivered?
  • When will parcels be delivered?
  • How often are parcels delivered to the recipient's home?
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Shipping via Online Shipping Portal

  • What should I do if my parcel is damaged or not delivered?
  • When will parcels be delivered?
  • How often are parcels delivered to the recipient's home?
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Pickup Parcelshop

  • Where can I find the nearest Pickup parcelshop?
  • What is a Pickup parcel shop?
  • How do I become a Pickup parcelshop?
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Returns

  • What are the costs of using Return my parcel?
  • What is Return my parcel?
  • What return options does Return my parcel offer?
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Labeltool DPD Shipper

  • Is it possible to reprint a label in DPD Shipper, for example one day later?
  • How do I know which version of DPD Shipper I am using?
  • How do I log in to DPD Shipper?
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About DPD

  • How do I get in contact with DPD?
  • Does DPD work with Track and Trace?
  • Where can I find the nearest DPD depot?
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Brexit

  • How can your customer return a shipment to the United Kingdom after Brexit?
  • How can you best inform your customers about customs fees to the United Kingdom after Brexit?
  • You ship dangerous goods. Is this possible for the United Kingdom after Brexit?
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Contact us

Contact with DPD