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Frequently Asked Questions
Frequently Asked Questions
Please find your answer here!
Please find your answer here!
Receiving
What should I do if my package is damaged or not delivered?
When will parcels be delivered?
My parcel hasn't arrived. What should I do?
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Shipping via DPD contract
When will parcels be delivered?
Can I send a parcel to a Pickup parcelshop?
What happens if the parcel cannot be delivered?
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Shipping via Online Shipping Portal
When will parcels be delivered?
How often are parcels delivered to the recipient's home?
Can someone else pick up my parcel at a Pickup parcelshop?
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DPD Service points
Can I send a parcel to a Pickup parcelshop?
Can someone else pick up my parcel at a Pickup parcelshop?
What are the maximum parcel measurements?
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DPD Lockers
What are the maximum parcel measurements?
How do I get in contact with DPD?
Until when can I pick up my parcel?
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Returns
How do I get in contact with DPD?
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Labeltool DPD Shipper
How do I print a label in DPD Shipper?
Is it possible to reprint a label in DPD Shipper, for example one day later?
My label from DPD Shipper has not been printed correctly. What should I do?
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Monitoringtool DPD Insights
How do I get in contact with DPD?
How do I create sub-users in DPD Insights?
How do I export my data from DPD Insights?
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Export
What import costs need to be paid?
What is a HS-code (Commodity code)?
How do I get in contact with DPD?
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DPD & Privacy
How do I get in contact with DPD?
Where can I find the nearest DPD depot?
Does DPD work with Track and Trace?
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