Frequently Asked Questions

Frequently Asked Questions

Please find your answer here!

Please find your answer here!

Receiving

  • According to Track & Trace my parcel has been delivered, but I haven’t received it.
  • What should I do if my package is damaged or not delivered?
  • Can I change the delivery?
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Shipping via DPD contract

  • How long will it take for my parcel to reach its final destination?
  • What should I do if my parcel is damaged or not delivered?
  • What happens when the consignee is not present?
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Shipping via Online Shipping Portal

  • How long will it take for my parcel to reach its final destination?
  • What should I do if my parcel is damaged or not delivered?
  • What happens when the consignee is not present?
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Pickup Parcelshop

  • Where can I find the nearest Pickup parcelshop?
  • What is a Pickup parcel shop?
  • What does it cost to send a parcel via a Pickup parcel shop?
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Returns

  • What is Return my parcel?
  • What return options does Return my parcel offer?
  • Can I approve a return myself before this is created?
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Labeltool DPD Shipper

  • Is it possible to reprint a label in DPD Shipper, for example one day later?
  • How do I know which version of DPD Shipper I am using?
  • How do I create a shipment order in DPD Shipper?
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About DPD

  • How do I get in contact with DPD?
  • Does DPD work with Track and Trace?
  • Where can I find the nearest DPD depot?
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Brexit

  • I use the Online Shipping Service of DPD and I have created a parcel label for a parcel being sent to the UK after Brexit. What happens next?
  • If you have any questions about a shipment to the United Kingdom after Brexit, what to do?
  • With DAP NP, payment must be made by the recipient after Brexit. How long will DPD UK hold the parcel?
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Contact us

Contact with DPD