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Frequently Asked Questions
Frequently Asked Questions
Please find your answer here!
Please find your answer here!
Receiving
What should I do if my package is damaged or not delivered?
My parcel hasn't arrived. What should I do?
When will parcels be delivered?
Read more
Shipping via DPD contract
When will parcels be delivered?
What happens if the parcel cannot be delivered?
Can I send a parcel to a Pickup parcelshop?
Read more
Shipping via Online Shipping Portal
When will parcels be delivered?
Can someone else pick up my parcel at a Pickup parcelshop?
What happens when the consignee is not present?
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Pickup Parcelshop
Can someone else pick up my parcel at a Pickup parcelshop?
Can I send a parcel to a Pickup parcelshop?
What does it cost to send a parcel via a Pickup parcel shop?
Read more
Returns
What are the costs of using Return my parcel?
What is Return my parcel?
Why should I use the online Return my parcel portal?
Read more
Labeltool DPD Shipper
How do I print a label in DPD Shipper?
Is it possible to reprint a label in DPD Shipper, for example one day later?
My label from DPD Shipper has not been printed correctly. What should I do?
Read more
DPD Insights
How can I access DPD Insights?
How can I change my password For DPD Insights?
How do I export my data from DPD Insights?
Read more
Export to UK - Senders
What import costs need to be paid?
What is a HS-code (Commodity code)?
How does DPD transport my parcels to the Republic of Ireland?
Read more
Export to UK - Recipients
What import costs need to be paid?
Why do I have to pay for a parcel from the UK?
I am expecting a parcel from the UK. As a recipient, do I have to pay import costs?
Read more
DPD & Privacy
Where can I find the nearest DPD depot?
How do I get in contact with DPD?
Does DPD work with Track and Trace?
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