myDPD
No more missing parcel deliveries.
What is myDPD?
As a recipient, myDPD gives you full control over the delivery of your parcels by DPD. MyDPD is a portal where you can follow all DPD parcels up to the front door via the Live Tracking function. You can even change your delivery up to 30 minutes before arrival with myDPD! Register on myDPD to use all functions.
What is myDPD?
As a recipient, myDPD gives you full control over the delivery of your parcels by DPD. MyDPD is a portal where you can follow all DPD parcels up to the front door via the Live Tracking function. You can even change your delivery up to 30 minutes before arrival with myDPD! Register on myDPD to use all functions.
Waiting for your parcel is a thing of the past – thanks to Predict
Give the sender your email address and you will receive the Predict-notifications from DPD. In this notifications you know exactly when you can expect your parcel. And in the tracking information, you can see how many stops the driver still has to make before reaching you via Live tracking.
What makes Predict so special?
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You’ll receive a message from DPD on the day of delivery. This message specifies a one-hour period within which your parcel will be delivered.
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Are you not at home? Then you can easily adjust the time or place of delivery online. You can also choose to have your parcel delivered to a parcelshop.
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On the delivery day, you can follow your parcel online thanks to Live Tracking. On the map you can even see how many stops the driver still has to make.
You can change your delivery preferences with a simple click
Decide when and where you want to receive your parcel if you are not at home!
Leave the parcel at a 'Safe place'
You can authorise us to leave your parcel in a specific place just ones or always. Thsi is how:
One-off authorization:
1. Choose ‘Safe place’ from the list of options you receive in your notification from DPD.
2. Describe the place where we can leave the parcel (e.g. at the back door).
3. The driver will leave the parcel in the place you have indicated.
General authorization:
1. Download the ‘Safe place’ form here.
2. Fill in all the details and describe the place where we can leave the parcel (e.g. at the back door).
3. Return the completed and signed form to us by email.
Change the delivery address
Online you can indicate the address where the driver can leave the parcel. Here’s how it works:
1. Choose ‘Change delivery address’ in the list of options.
2. Enter the address where you want your parcel to be delivered.
3. Your parcel will then be delivered to the new address.
Choose a Pickup parcelshop
You can choose to have your parcel delivered to a Pickup parcelshop near you. Here’s how:
1. Choose ‘Delivery to a Pickup parcelshop’ from the list of options.
2. Choose a parcelshop near you.
3. You can then pick up your parcel at this parcelshop.
Changing the day
Maybe you’d rather have your parcel delivered on a different day. No problem. Here’s how:
1. Choose ‘Change delivery day’ in the list of options.
2. In the calendar, click the day of your preference.
3. You’ll then receive the parcel on the chosen day.
Track your parcels in real time with Live Tracking
Thanks to Live Tracking, you always know where your parcel is located and when you can expect it.
Age check
Age check
The Alcohol Act states that when delivering alcohol in the Netherlands, the Dutch seller must carry out an age check to make sure that the person accepting the package is 18 years or older. Since DPD transports the package, we offer this service.
So, if you order alcohol online, you will need to show a valid ID when the package is delivered. The driver will enter your date of birth, the last 5 digits of the document number and the document type (passport, ID card or driving license) will be registered.
The easy way to return parcels
Sometimes something you buy doesn’t live up to expectations. If you want to return your parcels DPD offers various options to do so:
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You receive a DPD label with your order (stick the label to the parcel and bring it to a Pickup parcelshop)
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You can request a DPD-label from the webshop (stick the label to the parcel and bring it to a Pickup parcelshop)
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You have to arrange the return yourself (you can use the Online Shipping service to buy a label directly from DPD.)
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The webshop will have the parcel collected from your home
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With this option the webshop will instruct DPD to collect the parcel from your home. Then all you have to do is wait for DPD to let you know when we will pick it up. Please note: Not every webshop uses this service.
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The easy way to return parcels
Sometimes something you buy doesn’t live up to expectations. If you want to return your parcels DPD offers various options to do so:
-
You receive a DPD label with your order (stick the label to the parcel and bring it to a Pickup parcelshop)
-
You can request a DPD-label from the webshop (stick the label to the parcel and bring it to a Pickup parcelshop)
-
You have to arrange the return yourself (you can use the Online Shipping service to buy a label directly from DPD.)
-
The webshop will have the parcel collected from your home
-
With this option the webshop will instruct DPD to collect the parcel from your home. Then all you have to do is wait for DPD to let you know when we will pick it up. Please note: Not every webshop uses this service.
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Payment for imports
Payment for imports
Now that the United Kingdom has left the EU, different trading agreements apply. That means that parcels arriving from the United Kingdom may be subject to VAT, import duty and administration charges. Most parcels are free of import duties.
Payment request from DPD
If you have agreed with the sender that you will pay the import costs yourself, you will receive a payment request from DPD. Please note: DPD communicates a 14-digit parcel number in this payment request. Enter this number and the recipient's zip code in our Track & Trace for verification. This way you can be sure that the payment request comes from DPD NL.
Objection calculated VAT
If you do not agree with the calculated VAT and/or import duties, you can lodge an objection with the tax authorities. At Frequently Asked Questions (Brexit - Recipients) you will find the description how to do that