Welcome to our IT Support page. Select your software below and choose an item from the drop down lists. We are continuously building a library of documentation ans support items. If you do not find what you are looking for, please fill in the contact form and we will contact you.
Each topic is explained by help of an instruction video. You can watch the tutorial right away on this page or in full modus on YouTube. Take a look on our YouTube channel for more tutorials.
Choose between a shipping method (DPD Classic, Home or Express) and select a number of parcels to send. Please include a valid recipient e-mail and phone and remember that spaces are not allowed in the ZIP code field. Print your label to PDF when finished.
Perform your end of day protocol and print the shipping list
When you are done creating labels for the day, perform the daily procedure and print your shipping acceptance protocol. This will transfer your detailed shipment data to the DPD servers and generate an overview of your activity to keep, print or be signed by the pickup driver.
Order a driver to come and pick up your shipment-ready parcels.
Choose a date from next working day on for the DPD driver to come by your business for a pickup. Select the number of parcels you are planning to hand over. There is only one pickup moment per day, but you can hand over more parcels than you initially indicated (up to 30). Continue and save.
Let DPD collect a parcel somewhere else and ship it to your business.
Choose a date from next working day on for the DPD driver to go and pick up a shipment for you. If needed you can also alter the delivery address. Save your input, your data will be transmitted to DPD automatically. All collection requests confirmed before 4PM will be performed the next business day.
Make a shipment with a return label included
Make a stand alone return shipment
When you want to return a parcel to your business and your recipient can hand it over in a DPD Pickup parcelshop, select DPD Return. The generated labels can be printed to PDF and mailed to your recipient.
DPD Shipper retains all the addresses you ever entered in the section ‘Recipients’. Here you can look up, modify or delete recipients.
Please be aware that each field holds limitations in terms of length!
The following maximum length & rules apply (per field):
Max amount of characters
No spaces allowed. Amsterdam = 1099DD instead of 1099 DD
Mandatory when using DPD Home as a product
Mandatory when using DPD Home as a product
Not printed on the label
You can add a single recipient or import a whole list of recipients from a .csv file. This requires an import profile. For this refer to “Importing Shipments and Recipients”
You can also export all your recipients to a .csv file, which will download automatically. Or you can delete them all. Be careful, this is irreversible.
Actions per recipients
You can edit the recipient, create a shipment to this recipient or remove this single recipient from the list.
Profile Name: Name your import profile. It doesn't matter what you fill in but it can't be blank.
Code: Same as ‘Profile Name’ above
Profile description: Free to fill out, can be left blank
Customer: Select the right Customer if you have multiple accounts.
Delimiters and Encoding: Leave set to the value: ‘Automatically’. In case of import errors, verify your import file and adjust these settings if needed.
Contain header: If your file does not contain a header line you must check this before you go to the next step (Mapping) We recommend using a header in the import file and naming each column with values as ‘Name’, ‘Street’, ‘ZIP’,…
Choose an example file which will be used to create the profile. Make sure that any file which you want to import later on, holds the exact same structure as this example file. If this is not the case, you will need to create an import file per type of file.
There are 3 columns for assigning fields:
If you do not use a header, column assigning starts from ‘0’
Save the Profile
Transformations can help you convert values that are in your import file to values that DPD Shipper can use. Shipper already contains a few standard transformations but you can create more. To create a transformation, choose "Import profiles", "Transformations" and "Add" in the left menu.
Add all the transformations you need to apply to your import file by selecting ‘+ Add’
Save the Profile
DPD Shipper can import CSV, TXT or XLSX files. For TXT, the fields must be separated by a semicolon (;) or a pipe (|) and a header line is recommended. The following fields can be used when creating the import file for shipments: The same rules apply for a recipient import file, but it contains less fields.
DPD Shipper online can only print to PDF. You can then choose to print this PDF to any printer you like. There are 2 possible formats A4 (holding 4 labels per page) and A6 (specifically for label printers) To change the settings for the printing of labels, go to Settings in the left menu, then Print.
There you will find these basic settings for printing:
DPD Shipper offers multiple options for filtering, editing and looking into your shipment history. Explore the filters and color meanings. Remember to set your filters back to blank as your history may appear incomplete with a filter still active.
Choose DPD Parcelshop as a shipping method to send your shipment to a pickup point nearby your recipient. Complete the receiver information, choose a weight and select a parcelshop from the dropdown list. Remember a phone or e-mail is mandatory for this type of shipment.
To start using Shipper Offline, please download the install file.
Please make sure DPD Shipper has all the right full rights on the folders where it needs to import from and write to, before proceeding. Most errors we encounter come from right issues. Contact your IT department for assistance.
Go to Settings>Shipments import
Automated shipments import path: Choose a server or local path where your ERP drops the CSV files containing the shipment data.
Error reports storage path: Choose the import path above and create a folder there named …../errors
Periodicity in seconds: Set to 5 or 10 seconds
Import Profile: Select the right import profile. To make an import profile please consult the Shipper Online support tab. The interface is completely similar for creating import profiles.
Delete files after processing: Check if you want to, we do not recommend it
Print labels after processing: Configure your printers first and check on
Move files to archive: Recommend instead of deleting
Archive path: Select an archive path. Choose the import path above and create a folder there named …../archive
Automatically import shipments: Check on if all the above is configured. Monitor this step closely! In case of any errors, shipments can be imported multiple times.
A manual on configuring the printer can be downloaded here. If you have a local installation of DPD Shipper Offline, the printers need to be installed as local printers. If you have a server installation, the printers need to be installed as network printers. Make sure the printer is turned on and connected and print a test page.
After each day where shipments were created, a Daily Procedure needs to be carried out. The data will go to our (S)FTP server where it is used for sending predict messages, updating tracing and general follow-up. Without data we do not facilitate tracking. Transmitting data to DPD is mandatory and highly necessary.
Performing the Daily Procedure for Shipments
Performing the Daily Procedure for Collection Requests
In case of errors, please fill out the contact form as soon as possible. As a second step we would appreciate for you to verify with your IT department if the DPD Shipper software has all the necessary rights to communicate with our (S)FTP.
In case of errors, please fill out this form (link naar support form) as soon as possible. As a second step we would appreciate for you to verify with your IT department if the DPD Shipper software has all the necessary rights to communicate with our (S)FTP.
DPD Shipper Offline updates it’s routing database automatically. If you would for any reason like to do it manually, here is the download link.
All four services are SOAP WSDL services. This means the XML protocol is used to communicate between your application and the DPD Shipper Webservices.
By integrating your system via our services your integration will always be up to speed with the latest developments in the DPD System. The ParcelShopFinder service will provide you the latest data about our Pickup parcel shop network.
The Shipment service will provide you with a PDF label generated using the latest routing specs. All the data will directly be put into our servers so we know your parcel is coming our way and where it needs to go.
Soon you will find the downloadable pre-developped DPD open source plugins listed here. If you would like to obtain more information, you can simply contact us through.
Be aware that DPD offers these plugin as they are. Integration and webshop configuration is your own choice and responsibility. We can however recommend an experienced partner in helping you set up your website.
Custom setups require custom support. Please contact us through the support form.