You want to make changes to the delivery of your parcel? You would like to know more about parcel tracking at DPD? Are you looking for a Pickup parcelshop nearby? Browse through our FAQ's or get help from the chatbot at the right bottom corner of the screen . Our chatbot can quickly track your parcel and help you change delivery details.
Important message for shippers: downtime DPD Shipper possible on 30 October. Click here for more info.
If we deliver your parcel to a Pickup parcelshop there could be a number of reasons for this:
The consignor has instructed us to deliver the parcel to a Pickup parcelshop (DPD Shop2Shop)
You have specified the Pickup parcelshop as the place of delivery with our customer service, in myDPD or in our app.
We were unable to locate you at home and you have not specified a different place or day for the delivery. In this case we wish to make sure nevertheless that you receive your parcel as quickly as possible, and we therefore deliver it to a Pickup parcelshop in your neighbourhood, where you can pick it up during the shop\'s opening hours.
You can find out the Pickup parcelshop to which your parcel has been delivered in myDPD, in our app, from the delivery email in your mailbox or from the parcel notification card in your letterbox.
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.
No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.
For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:
Jewels, precious stones, precious metals, pearls
Securities (coins, banknotes, bills of exchange, bearer titles and other titles)
Means of payment (credit cards, non-cleared checks, etc.)
Artworks, antiques, unique articles
Publications or audiovisual media prohibited by law
Alcohol (excluding alcoholic beverages)
Perishable or frozen food (unless via DPD fresh)
Flowers and plants
Animals, dead or alive
Narcotics prohibited by law
Firearms and explosives
certificates, unique documents or passports
pelts, carpets, wrist and pocket watches
goods whose value exceeds € 13,000 per parcel
prescription drugs and hypodermic needles
decorative objects and leather goods with a value exceeding € 520 per package
human remains, body parts or organs, medical or biological research material, medical waste
tenders and related documents, contracts, test results and similar documents to be provided
Further information on excluded goods is available in our general terms & conditions.
The combined dimensions of your parcel are:
The volumetric weigth of your parcel:
NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.
Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.
We\'re happy to welcome you in our network. Apply here.
You can track your parcel live. Simply enter the parcel number you have received from the consignor, or the P-number on the parcel notification card you have received in your letterbox. Alternatively you can tap on My parcels in order to see where your parcel is. If the delivery day doesn\'t suit you, you can simply specify a different day or place for the delivery in the change options.
Being the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a Pickup parcelshop, and confirm your selection.
A safe place is a place at your property that you chose to enable the driver to deliver a parcel in case you are not at home. E.g. a carport, garage, behind the fence …
If we don\'t locate you at home when we make the delivery and have received no instructions regarding an alternative place of delivery, we will deliver your parcels to the Pickup parcelshop near you. This will enable you to take delivery of your parcels as quickly as possible, even if you can\'t be at home. In the selection of the parcelshop we always choose the one closest to the place of delivery.
We deliver your groceries, refrigerated and frozen food products throughout Belgium and we also export to France. All individuals and businesses within this area will be able to receive parcels with DPD fresh. Over the following two years, new regions will be added systematically. Which depots and cities exactly are added, will be decided together with prospects and clients, to align with their priorities.
Thank you for your interest in DPD fresh! You can use this form and enter your details; we will be in touch as soon as possible to go over your plans. Talk to you soon!
DPD fresh will be launched for delivery to businesses (shops, restaurants, caterers…) and private individuals (meal boxes…). For both target groups a Predict service (detailed info with a 1 hour timeframe) will be available. In order to guarantee the freshness of your products, we cannot deliver at a pick-up point or at a safe place.
By actively refrigerated network we mean refrigerated containers in the depots and active temperature control in the vehicles on road to delivery. That way, you as a client do not need to use expensive and in many cases polluting packaging material to store your goods at temperatures below 4°C until/during delivery. DPD fresh supports innovations in delivery of fresh foods in a sustainable way, whilst guaranteeing to uphold the cold chain.