How can we help you?

Here you will find useful information related to parcel shipping and receiving. We’ve put together all the relevant information about domestic and international shipping as well as useful tools to track your parcel status. As a receiver, you can easily change your delivery via myDPD. Being a Pickup parcelshop, you probably find an answer on your question on the Pickup portal. Are you a webshop looking for the right shipping integration? We invite you to take a look at our shipping solutions.

Due to the current situation caused by the coronavirus, it might be more difficult to reach us by phone and response times when contacting us by webform can take longer. We will do our best to resolve and answer your questions as soon as possible. We would like to ask you not to make any new enquiries about existing cases. This way you will help us to reduce current waiting times. We apologize for any inconvenience caused.

How should I act as a consignee?

What is a deposit permission? How can I grant it?

Ik heb jullie een bericht gestuurd via het webformulier, maar nog geen reactie gekregen. Hebben jullie mijn bericht ontvangen?

What’s the benefit of giving a deposit permission?

Ik heb geprobeerd jullie te bellen, maar niemand nam op. Wat is er aan de hand?

Why does the driver sign off the receipt of my parcel himself?

The Pickup parcelshop is closed but still holds my parcel. What will happen to my parcel?

I wasn’t home to take receipt of my parcel and the parcel shop in the neighborhood is closed. Where is my parcel being delivered to?

How is DPD dealing with the Pickup parcelshops in the current situation?

Why hasn’t my parcel been delivered yet and when can I expect it?

In which instances will parcels be returned immediately?

I receive more returns than usual. Why is that so?

Our people are present at the office, however, the driver doesn’t ring the doorbell. How come?

Wanneer ontvang ik mijn bestelling?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Download the "we stay open" poster here

When will my parcel be delivered?

My parcel has not arrived (yet). What now?

What is a authorization to deposit?

Why is my parcel being delivered to a Pickup parcelshop?

How do I find my local Pickup parcelshop?

Find a Pickup parcelshop

Some shops will be closed due to measures taken against the coronavirus.

Find a Pickup parcelshop

Some shops will be closed due to measures taken against the coronavirus.

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

How can I check on the location of my parcel?

How many delivery attempts does DPD make to business addresses?

What is the diesel/kerosene surcharge, and how is the fuel surcharge calculated?

Can the driver pack my parcel for me?

What goods are excluded from transport?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Girth and Volumetric Weight Calculator

Normal Girth Calculator

Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Request prices

Where can I find a Pickup parcelshop?

What is a Pickup parcelshop?

When will my parcel be ready for collection from the parcelshop?

How long will my parcel be stored at the Pickup parcelshop?

How long will my parcel be stored at the Pickup parcelshop

Find a parcel shop

Some shops will be closed due to measures taken against the coronavirus.

Find a parcel shop

Some shops will be closed due to measures taken against the coronavirus.

Not found the answer you're looking for?

Simply get in touch with us!

Which DPD Shipping solution is best for me?

What interfaces does DPD provide?

What plugins does DPD provide?

What is the DPD Route Database?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Where is my parcel?

How can I change the place or day of delivery?

What is a safe place?

Do I need to register for the DPD app?

What happens if I'm not home?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Our FAQ’s by topic