Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.

If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances. Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn't delivered at the indicated time, you are welcome to contact us.

If you provide us with a safe place you can take delivery of parcels at any time, even if you aren't at home. In this case you specify a safe splace, we deposit your parcel there, for example in the garage or carport.

If we deliver your parcel to a Pickup parcelshop there could be a number of reasons for this:

• The consignor has instructed us to deliver the parcel to a Pickup parcelshop (DPD Shop2Shop)

• You have specified the Pickup parcelshop as the place of delivery with our customer service, in myDPD or in our app.

• We were unable to locate you at home and you have not specified a different place or day for the delivery. In this case we wish to make sure nevertheless that you receive your parcel as quickly as possible, and we therefore deliver it to a Pickup parcelshop in your neighbourhood, where you can pick it up during the shop's opening hours.

You can find out the Pickup parcelshop to which your parcel has been delivered in myDPD, in our app, from the delivery email in your mailbox or from the parcel notification card in your letterbox.

Our Pickup parcelshop Finder will enable you to find DPD shops in your area. Simply enter your location or postcode into the search function in order to find out the name, address and the opening times of the stores. Our top tip: if you share your location with us in our app your local Pickup parcelshop will be displayed to you automatically.

 Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.

A Pickup parcelshop is a location for sending and collecting parcels. If you decide to have your parcel delivered to a Pickup parcelshop, the flexible opening hours mean that you can collect the parcel when it is convenient for you. All Pickup parcelshops are open from Tuesday to Saturday at the minimum. With 800 Pickup parcel shops in Belgium and Luxemburg, we are always nearby. Find out here where the nearest Pickup parcelshop is.

Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday.

DPD provides software tools for local installation together with web-based interfaces. However, we are unable to provide you with a generally applicable recommendation. For a list of the wide range of solutions we offer, please see consult our shipping tool page.

DPD offers webservice-based XML and file-based MPSEXPDATA interfaces.

DPD offers a number of plug and play solutions which enable the professional connection of your shop with the DPD system. You will find a list of the possible plug-ins on our development page.

• The Route Database makes sure that your parcels are managed as efficiently as possible within the DPD system and sent by the optimum route – which ensures that delivery times within Belgium and throughout Europe are as fast as possible.

• In order to make sure among other factors that our automated sorting systems can take care of this, the correct and up-to-date route has to be printed on the DPD label.

• In local and long-distance transport DPD regularly optimizes its shipping operations on the basis of the latest parcel volumes and parcel streams. To make sure that parcels can be sent on the fastest possible journey, the DPD Route Database also has to be updated regularly

• If you would like to simplify the regular import of the DPD Route Database, or even avoid having to do so altogether, you're welcome to use our IT solutions for printing your parcel labels.

You can track your parcel live. Simply enter the parcel number you have received from the consignor, or the P-number on the parcel notification card you have received in your letterbox. Alternatively you can tap on My parcels in order to see where your parcel is. If the delivery day doesn't suit you, you can simply specify a different day or place for the delivery in the change options.

Track your parcel here

Being the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a Pickup parcelshop, and confirm your selection.

A safe place is a place at your property that you chose to enable the driver to deliver a parcel in case you are not at home. E.g. a carport, garage, behind the fence …

No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.

If we don't locate you at home when we make the delivery and have received no instructions regarding an alternative place of delivery, we will deliver your parcels to the Pickup parcelshop near you. This will enable you to take delivery of your parcels as quickly as possible, even if you can't be at home. In the selection of the parcelshop we always choose the one closest to the place of delivery.