How can we help you?

You want to make changes to the delivery of your parcel? You would like to know more about parcel tracking at DPD? Are you looking for a Pickup parcelshop nearby? Browse through our FAQ's or get help from the chatbot at the right bottom corner of the screen . Our chatbot can quickly track your parcel and help you change delivery details.

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  • Corona
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How should I act as a consignee?

What is a deposit permission? How can I grant it?

What’s the benefit of giving a deposit permission?

Why does the driver sign off the receipt of my parcel himself?

Can the consignee still pick up or redirect his package to a collection point?

The consignees are present at the office, yet the driver does not ring the doorbell. How come?

What about parcels left in a closed shop?

What about the situation with the parcelshops in Belux?

What happens if the consignee is not at home to receive the package?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

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  • Receiving - Receiving/redirecting parcels
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When will my parcel be delivered?

What happens if I am not home when the parcel is delivered?

A parcel that is displayed to me as "delivered" has not arrived. What is the reason for this?

Can I provide a deposit okay for a family member?

Does DPD arrange the payment for products that I sell through Secondhand.be or other platforms?

Find a Pickup parcelshop

Most of our shops are back in business.

Find a Pickup parcelshop

Most of our shops are back in business.

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

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  • Sending - General
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How can I check on the location of my parcel?

How many delivery attempts does DPD make to business addresses?

What is the diesel/kerosene surcharge, and how is the fuel surcharge calculated?

Can the driver pack my parcel for me?

What goods are excluded from transport?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

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  • Pickup parcelshop - Pickup parcelshops
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What is a Pickup parcelshop?

Where can I find a Pickup parcelshop?

When will my parcel be ready for collection from the parcelshop?

How long will my parcel be stored at the Pickup parcelshop

I want to become a Pickup parcelshop. Where can I apply?

Find a parcel shop

Most of our shops are back in business!

Find a parcel shop

Most of our shops are back in business!

Not found the answer you're looking for?

Simply get in touch with us!

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  • myDPD_Receiving parcels TOP 5
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Where is my parcel?

How can I change the place or day of delivery?

What is a safe place?

Do I need to register for the DPD app?

What happens if I\'m not home?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

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  • DPD fresh
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I am interested in DPD fresh. How can I get in touch?

In which regions will DPD fresh be deployed?

Is this a B2B or B2C service?

Why choosing to deploy an actively refrigerated network?

Didn't find your answer? Don't hesitate to contact DPD fresh. 

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  • Brexit - senders
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Why do I need a GB EORI number as well as a BE/LU EORI number?

(HMRC) Is it required to register at customs in the UK?

What is a HS code and how do I enter them?

Which services can I still use to the UK ?

Do I need to add printed invoices to a shipment to the United Kingdom?

Which INCO term does DPD offer for shipments to the UK?

How does the payment of customs duties work when shipping to the UK?

With DAP NP, payment must be made by the recipient in the UK. How long will DPD UK hold the parcel?

Which costs have to be integrated in the value of the good I declare?

Does anything change for shipments to Ireland and Northern-Ireland due to Brexit?

 

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

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