Here you will find useful information related to parcel shipping and receiving. We’ve put together all the relevant information about domestic and international shipping as well as useful tools to track your parcel status. As a receiver, you can easily change your delivery via myDPD. Being a Pickup parcelshop, you probably find an answer on your question on the Pickup portal. Are you a webshop looking for the right shipping integration? We invite you to take a look at our shipping solutions.
Referring to the latest information, there is no increased health risk associated with signing on the handheld scanner. Based on current knowledge, transmission of the coronavirus through contact with parcel surfaces is extremely unlikely.
However, as a precautionary measure, personal confirmation of receipt by signature is suspended for the time being. Instead, the driver will write down your name and the code C19 on his scanner.
In order to avoid direct contact, as a precautionary measure, you as the consignee of the parcel can also help us in a very concrete way:
Provide us with a deposit okay, so that the delivery driver can leave the parcel without direct customer contact, for example in the garden shed, in the garage or in front of the apartment door. Observe the hygiene regulations and avoid any physical contact. This rule is also applied by our delivery personnel.
Thanks to this feature, you can indicate the place of delivery of your parcel up to half an hour before the actual delivery. This way, you don’t need to sign the scanner of the driver and still have your orders delivered! Make use of the myDPD portal, the myDPD app or the chatbot (in the bottom right corner of this page) to give deposit permission.
We zijn je niet vergeten. Het kan momenteel wat langer duren voordat we je vraag kunnen beantwoorden. Je ontvangt zo snel mogelijk een antwoord. Tip, scrol eerst even door de FAQ. Wellicht vind je jouw antwoord daar en hoef je ons niet te contacteren. Om een levering van plaats of adres te wijzigen, kan je heel eenvoudig onze chatbot raadplegen of rechtstreeks naar myDPD surfen.
You avoid close contact thanks to this delivery option. A deposit permission doesn’t require any signature. As such you don’t need to be in close contact with the driver or his scanner. The driver simply drops off the parcel in the location you mentioned and leaves.
Onze telefonische klantenservice is momenteel erg druk. Voor dringende zaken willen we je vragen het later nogmaals te proberen. Tip, scrol eerst even door de FAQ. Wellicht vind je jouw antwoord daar en hoef je ons niet te contacteren. Om een levering van plaats of adres te wijzigen, kan je heel eenvoudig onze chatbot raadplegen of rechtstreeks naar myDPD surfen. Je verzender kan jou ook verder helpen.
To protect your health, our customers’ and our drivers’, we’ve drawn up an alternative delivery procedure that allows delivery without (physical) contact. This means the driver will write down your name himself followed by the code C19.
Your parcel will stay in the shop for now. You’ll receive an e-mail message with this information. As soon as you’ll be able to pick up your parcel, we’ll notify you.
As long as the situation remains as such, we will by default make two delivery attempts. If the second delivery attempt wasn’t successful, your parcel will be held in our depot for 7 calendar days. You can arrange a third delivery attempt during these 7 days on www.dpd.be/fmp. In case you didn’t ask for a third delivery attempt or the 7 calendar days have passed, you parcel will be returned to the sender.
For now, we estimate that 50% of our pickup points are still available. In these Pickup parcelshops, you can still send or receive parcels, respecting the guidelines of the government to protect your and each other’s health.
To protect our customers, consignees and the continuity of our service, we set up an alternative procedure. The following measures should therefore be taken in account when collecting or sending parcels through our Pickup network. This procedure will remain in place until 03/04/2020 or until DPD recalls it.
The Pickup parcelshop owner will keep a distance of at least 1m from receivers or senders of DPD parcels
The Pickup parcelshop owner will no longer ask you to leave your signature via the scanner
Instead, the Pickup parcelshop owner will write the receiver’s name on the scanner himself
The Pickup parcelshop owner will enter a specific code in the field where the receiver should normally sign. This code refers to the specific plan of emergency.
Due to the backlog caused by COVID19-measures, your parcel might be delayed. Unfortunately our customer care cannot notify you exactly when it will go out for delivery again. You will receive a Predict notification as soon as the delivery is scheduled. We strive to deliver your parcels as soon as possible and rely on your patience and kind understanding.
Our delivery procedure and returns policy have been revised as a consequence of the corona outbreak. Where before we ensured several delivery attempts or transferred the parcel to a Pickup parcelshop, these days, parcels destined for a business address will be returned to the depot after the first unsuccessful delivery attempt. Since we do not know how long this crisis will still last for and we are not able to store parcels in our depot for an indefinite amount of time, these parcels will be returned to sender. That is most likely the reason why you are confronted with more returns compared to before the corona crisis.
Whilst almost everyone in our country has been requested to remain at home, our drivers are part of that small group of key workers that have to leave their home to work. We cannot thank them enough!
When upon arrival it isn’t clear for our driver whether a business is open, they will most likely not ring the doorbell. Together we can turn this around, by requesting your professional customers to fill out and display this template. Simple instructions will make clear where our driver needs to go, making sure your parcels are delivered in all safety.
Door het hoge aantal online bestellingen, kan het zijn dat de levertijd langer is gewoonlijk. Wanneer jouw pakket onderweg is, ontvang je een notificatie via e-mail met live-tracking link. Wil je jouw pakket eerder volgen, gebruik dan de algemene track&trace op onze website. Je hebt hiervoor het pakketnummer nodig. Je kan ook terecht bij onze chatbot op onze website.
Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.
If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. While we do our very best to deliver at the designated time, this time is an estimate. Delays can sometimes occur due to unforeseen circumstances. Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn't delivered at the indicated time, you are welcome to contact us.
If you provide us with a safe place you can take delivery of parcels at any time, even if you aren't at home. In this case you specify a safe splace, we deposit your parcel there, for example in the garage or carport.
If we deliver your parcel to a Pickup parcelshop there could be a number of reasons for this:
The consignor has instructed us to deliver the parcel to a Pickup parcelshop (DPD Shop2Shop)
You have specified the Pickup parcelshop as the place of delivery with our customer service, in myDPD or in our app.
We were unable to locate you at home and you have not specified a different place or day for the delivery. In this case we wish to make sure nevertheless that you receive your parcel as quickly as possible, and we therefore deliver it to a Pickup parcelshop in your neighbourhood, where you can pick it up during the shop's opening hours.
You can find out the Pickup parcelshop to which your parcel has been delivered in myDPD, in our app, from the delivery email in your mailbox or from the parcel notification card in your letterbox.
Our Pickup parcelshop Finder will enable you to find DPD shops in your area. Simply enter your location or postcode into the search function in order to find out the name, address and the opening times of the stores. Our top tip: if you share your location with us in our app your local Pickup parcelshop will be displayed to you automatically.
Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.
As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us.
Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.
The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.
No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.
For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:
Jewellery, precious stones and precious metals
Coins and banknotes of any kind
Any form of payment instrument (credit cards, uncrossed cheques, etc.)
Legally prohibited publications of any kind
Alcohol (with the exception of alcoholic drinks)
Perishable or frozen foods
Animals, living or dead
Further information on excluded goods is available in our general terms & conditions.
The combined dimensions of your parcel are:
The volumetric weigth of your parcel:
NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.
With DPD you enjoy the support of an efficient business partner. No matter whether you are just launching your own online shop or manage a large company - with us you can send any quantity of parcels, mail and special product formats reliably, fast and at highly favourable prices. Together we will find exactly the right solution for your individual shipping requirements.
Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.
A Pickup parcelshop is a location for sending and collecting parcels. If you decide to have your parcel delivered to a Pickup parcelshop, the flexible opening hours mean that you can collect the parcel when it is convenient for you. All Pickup parcelshops are open from Tuesday to Saturday at the minimum. With 800 Pickup parcel shops in Belgium and Luxemburg, we are always nearby. Find out here where the nearest Pickup parcelshop is.
Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday.
Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.
DPD provides software tools for local installation together with web-based interfaces. However, we are unable to provide you with a generally applicable recommendation. For a list of the wide range of solutions we offer, please see consult our shipping tool page.
DPD offers webservice-based XML and file-based MPSEXPDATA interfaces.
DPD offers a number of plug and play solutions which enable the professional connection of your shop with the DPD system. You will find a list of the possible plug-ins on our development page.
The Route Database makes sure that your parcels are managed as efficiently as possible within the DPD system and sent by the optimum route – which ensures that delivery times within Belgium and throughout Europe are as fast as possible.
In order to make sure among other factors that our automated sorting systems can take care of this, the correct and up-to-date route has to be printed on the DPD label.
In local and long-distance transport DPD regularly optimizes its shipping operations on the basis of the latest parcel volumes and parcel streams. To make sure that parcels can be sent on the fastest possible journey, the DPD Route Database also has to be updated regularly
If you would like to simplify the regular import of the DPD Route Database, or even avoid having to do so altogether, you're welcome to use our IT solutions for printing your parcel labels.
You can track your parcel live. Simply enter the parcel number you have received from the consignor, or the P-number on the parcel notification card you have received in your letterbox. Alternatively you can tap on My parcels in order to see where your parcel is. If the delivery day doesn't suit you, you can simply specify a different day or place for the delivery in the change options.
Being the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a Pickup parcelshop, and confirm your selection.
A safe place is a place at your property that you chose to enable the driver to deliver a parcel in case you are not at home. E.g. a carport, garage, behind the fence …
No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.
If we don't locate you at home when we make the delivery and have received no instructions regarding an alternative place of delivery, we will deliver your parcels to the Pickup parcelshop near you. This will enable you to take delivery of your parcels as quickly as possible, even if you can't be at home. In the selection of the parcelshop we always choose the one closest to the place of delivery.