How can we help you?

You want to make changes to the delivery of your parcel? You would like to know more about parcel tracking at DPD? Are you looking for a Pickup parcelshop nearby? Or do you simply wish to contact DPD?

These are just some of the questions you can find the answer to in our FAQ. Choose your role – consignee or shipper – or the topic you want more information on – corona, Pickup parcelshop, shipping tools, myDPD, … – and then click the plus sign to read the answer to your question. Handy, fast and transparent.

At the right bottom corner of the screen you can also chat with DPD. Phil, our chatbot, can quickly track your parcel and help you change delivery details (deposit permission, change of date or place, delivery at a parcelshop…).

How should I act as a consignee?

What is a deposit permission? How can I grant it?

What’s the benefit of giving a deposit permission?

Why does the driver sign off the receipt of my parcel himself?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Where is my parcel?

When will my parcel be delivered?

What happens if I am not home when the parcel is delivered?

Does DPD deliver on Saturdays?

My parcel has not arrived (yet). What now?

Find a Pickup parcelshop

Most of our shops are back in business.

Find a Pickup parcelshop

Most of our shops are back in business.

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

How can I check on the location of my parcel?

How many delivery attempts does DPD make to business addresses?

What is the diesel/kerosene surcharge, and how is the fuel surcharge calculated?

Can the driver pack my parcel for me?

What goods are excluded from transport?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Request prices

Where can I find a Pickup parcelshop?

What is a Pickup parcelshop?

When will my parcel be ready for collection from the parcelshop?

How long will my parcel be stored at the Pickup parcelshop?

How long will my parcel be stored at the Pickup parcelshop

Find a parcel shop

Most of our shops are back in business!

Find a parcel shop

Most of our shops are back in business!

Not found the answer you're looking for?

Simply get in touch with us!

Where is my parcel?

How can I change the place or day of delivery?

What is a safe place?

Do I need to register for the DPD app?

What happens if I\'m not home?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Our FAQ’s by topic