How can we help you?

Here you will find useful information related to parcel shipping and receiving. We’ve put together all the relevant information about domestic and international shipping as well as useful tools to track your parcel status. As a receiver, you can easily change your delivery via myDPD. Being a Pickup parcelshop, you probably find an answer on your question on the Pickup portal. Are you a webshop looking for the right shipping integration? We invite you to take a look at our shipping solutions.

12/11: Due to technical issues, it is currently difficult to reach us via phone. We apologize for the inconvenience.   Please use the online form to log your question.   

When will my parcel be delivered?

My parcel has not arrived (yet). What now?

What is a authorization to deposit?

Why is my parcel being delivered to a Pickup parcelshop?

How do I find my local Pickup parcelshop?

Find a Pickup parcelshop

Find a nearby Pickup parcelshop

Find a Pickup parcelshop

Find a nearby Pickup parcelshop

Call us: 070/222 222

Or register your question via the online form

How heavy can my parcel be?

How large can my parcel be?

What does 'girth' (combined circumference plus longest side) mean?

What if I don’t know the weight and the dimensions of the parcel?

What is the volumetric weight? And how do I calculate it?

Not found the answer you're looking for?

Simply get in touch with us!

Girth and Volumetric Weight Calculator

Normal Girth Calculator

Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Request prices

Where can I find a Pickup parcelshop?

What is a Pickup parcelshop?

When will my parcel be ready for collection from the parcelshop?

How long will my parcel be stored at the Pickup parcelshop?

How long will my parcel be stored at the Pickup parcelshop

Find a parcel shop

Find a nearby Pickup parcelshop.

Find a parcel shop

Find a nearby Pickup parcelshop.

Not found the answer you're looking for?

Simply get in touch with us!

Which DPD Shipping solution is best for me?

What interfaces does DPD provide?

What plugins does DPD provide?

What is the DPD Route Database?

Not found the answer you're looking for?

Simply get in touch with us!

Where is my parcel?

How can I change the place or day of delivery?

What is a safe place?

Do I need to register for the DPD app?

What happens if I'm not home?

Not found the answer you're looking for?

Simply get in touch with us!

Our FAQ’s by topic