How can we help you?

You want to make changes to the delivery of your parcel? You would like to know more about parcel tracking at DPD? Are you looking for a Pickup parcelshop nearby? Or do you simply wish to contact DPD?

These are just some of the questions you can find the answer to in our FAQ. Choose your role – consignee or shipper – or the topic you want more information on – corona, Pickup parcelshop, shipping tools, myDPD, … – and then click the plus sign to read the answer to your question. Handy, fast and transparent.

At the right bottom corner of the screen you can also chat with DPD. Phil, our chatbot, can quickly track your parcel and help you change delivery details (deposit permission, change of date or place, delivery at a parcelshop…).

Our customer service is temporarily overloaded. Unfortunately, we cannot provide you with additional information on the exact delivery date of your parcel. Because of the measures taken following the corona pandemic, treatment and delivery of parcels are longer and significant delays may occur. We strive to process parcels as fast as possible and inform you of the status of your shipment via our Track & Trace or myDPD application. In addition, our chatbot Phil is the ideal tool you can use for your questions or for any delivery change.

How should I act as a consignee?

What is a deposit permission? How can I grant it?

I contacted you via the contact form on the website, but so far have not received any feedback. Did you receive my message?

What’s the benefit of giving a deposit permission?

I tried to call you but there was no answer. How come?

Why does the driver sign off the receipt of my parcel himself?

The Pickup parcelshop is closed but still holds my parcel. What will happen to my parcel?

I wasn’t home to take receipt of my parcel and the parcel shop in the neighborhood is closed. Where is my parcel being delivered to?

How is DPD dealing with the Pickup parcelshops in the current situation?

Why hasn’t my parcel been delivered yet and when can I expect it?

In which instances will parcels be returned immediately?

I receive more returns than usual. Why is that so?

Our people are present at the office, however, the driver doesn’t ring the doorbell. How come?

When will I receive my order?

I contacted you via the contact form on the website, but so far have not received any feedback. Did you receive my message?

I tried to call you but there was no answer. How come?

When will I receive my order?

Why is my last order already delivered, whilst I still haven’t received my previous one?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Download the "we stay open" poster here

When will my parcel be delivered?

My parcel has not arrived (yet). What now?

What is a authorization to deposit?

Why is my parcel being delivered to a Pickup parcelshop?

How do I find my local Pickup parcelshop?

Find a Pickup parcelshop

Most of our shops are back in business.

Find a Pickup parcelshop

Most of our shops are back in business.

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

How can I check on the location of my parcel?

How many delivery attempts does DPD make to business addresses?

What is the diesel/kerosene surcharge, and how is the fuel surcharge calculated?

Can the driver pack my parcel for me?

What goods are excluded from transport?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Request prices

Where can I find a Pickup parcelshop?

What is a Pickup parcelshop?

When will my parcel be ready for collection from the parcelshop?

How long will my parcel be stored at the Pickup parcelshop?

How long will my parcel be stored at the Pickup parcelshop

Find a parcel shop

Most of our shops are back in business!

Find a parcel shop

Most of our shops are back in business!

Not found the answer you're looking for?

Simply get in touch with us!

Which DPD Shipping solution is best for me?

What interfaces does DPD provide?

What plugins does DPD provide?

What is the DPD Route Database?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Where is my parcel?

How can I change the place or day of delivery?

What is a safe place?

Do I need to register for the DPD app?

What happens if I'm not home?

Didn't find your answer? Don't hesitate to contact us. We're happy to help you!

Our FAQ’s by topic