Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.

As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us. 

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

• Jewellery, precious stones and precious metals

• Coins and banknotes of any kind

• Any form of payment instrument (credit cards, uncrossed cheques, etc.)

• Artworks

• Legally prohibited publications of any kind

• Alcohol (with the exception of alcoholic drinks)

• Perishable or frozen foods

• Plants

• Animals, living or dead

• Illegal drugs

• Firearms

 Further information on excluded goods is available in our general terms & conditions.

 Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.

A Pickup parcelshop is a location for sending and collecting parcels. If you decide to have your parcel delivered to a Pickup parcelshop, the flexible opening hours mean that you can collect the parcel when it is convenient for you. All Pickup parcelshops are open from Tuesday to Saturday at the minimum. With 800 Pickup parcel shops in Belgium and Luxemburg, we are always nearby. Find out here where the nearest Pickup parcelshop is.

Parcels which are delivered to the Pickup parcelshop are stored there for 7 calendar days. Calendar days are every day of the week, including Sunday.

DPD provides software tools for local installation together with web-based interfaces. However, we are unable to provide you with a generally applicable recommendation. For a list of the wide range of solutions we offer, please see consult our shipping tool page.

DPD offers webservice-based XML and file-based MPSEXPDATA interfaces.

DPD offers a number of plug and play solutions which enable the professional connection of your shop with the DPD system. You will find a list of the possible plug-ins on our development page.

• The Route Database makes sure that your parcels are managed as efficiently as possible within the DPD system and sent by the optimum route – which ensures that delivery times within Belgium and throughout Europe are as fast as possible.

• In order to make sure among other factors that our automated sorting systems can take care of this, the correct and up-to-date route has to be printed on the DPD label.

• In local and long-distance transport DPD regularly optimizes its shipping operations on the basis of the latest parcel volumes and parcel streams. To make sure that parcels can be sent on the fastest possible journey, the DPD Route Database also has to be updated regularly

• If you would like to simplify the regular import of the DPD Route Database, or even avoid having to do so altogether, you're welcome to use our IT solutions for printing your parcel labels.

You can track your parcel live. Simply enter the parcel number you have received from the consignor, or the P-number on the parcel notification card you have received in your letterbox. Alternatively you can tap on My parcels in order to see where your parcel is. If the delivery day doesn't suit you, you can simply specify a different day or place for the delivery in the change options.

Track your parcel here

Being the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a Pickup parcelshop, and confirm your selection.

A safe place is a place at your property that you chose to enable the driver to deliver a parcel in case you are not at home. E.g. a carport, garage, behind the fence …

No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.

If we don't locate you at home when we make the delivery and have received no instructions regarding an alternative place of delivery, we will deliver your parcels to the Pickup parcelshop near you. This will enable you to take delivery of your parcels as quickly as possible, even if you can't be at home. In the selection of the parcelshop we always choose the one closest to the place of delivery.