You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

The diesel surcharge reflects price trends on the energy market. This means that the additional costs caused by any rise in diesel prices are passed on to the business shipper. The amount of the currently applicable surcharge can be viewed online at any time. The fuel surcharge is charged as a percentage of the net shipping costs and shown separately on the invoice.

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

• Jewels, precious stones, precious metals, pearls

• Securities (coins, banknotes, bills of exchange, bearer titles and other titles)

• Means of payment (credit cards, non-cleared checks, etc.)

• Artworks, antiques, unique articles

• Publications or audiovisual media prohibited by law

• Alcohol (excluding alcoholic beverages)

• Perishable or frozen food (unless via DPD fresh)

• Flowers and plants

• Animals, dead or alive

• Narcotics prohibited by law

• Firearms and explosives

• certificates, unique documents or passports

• pelts, carpets, wrist and pocket watches

• goods whose value exceeds € 13,000 per parcel

• prescription drugs and hypodermic needles

• decorative objects and leather goods with a value exceeding € 520 per package

• human remains, body parts or organs, medical or biological research material, medical waste

• tenders and related documents, contracts, test results and similar documents to be provided

 Further information on excluded goods is available in our general terms & conditions.

 Find the Pickup parcelshop near you with our Pickup parcelshop Finder. You can send or redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.

We\'re happy to welcome you in our network. Apply here.

You can track your parcel live. Simply enter the parcel number you have received from the consignor, or the P-number on the parcel notification card you have received in your letterbox. Alternatively you can tap on My parcels in order to see where your parcel is. If the delivery day doesn\'t suit you, you can simply specify a different day or place for the delivery in the change options.

Track your parcel here

Being the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a Pickup parcelshop, and confirm your selection.

A safe place is a place at your property that you chose to enable the driver to deliver a parcel in case you are not at home. E.g. a carport, garage, behind the fence …

No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.

If we don\'t locate you at home when we make the delivery and have received no instructions regarding an alternative place of delivery, we will deliver your parcels to the Pickup parcelshop near you. This will enable you to take delivery of your parcels as quickly as possible, even if you can\'t be at home. In the selection of the parcelshop we always choose the one closest to the place of delivery.