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Shipping with DPD – find out everything that matters to you!

Here are the most frequently asked questions about parcel sending. Find answers to your questions about shipment, size and weight limit, etc. at any time of the day.

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Kur galiu peržiūrėti siuntos pristatymo patvirtinimą (POD)?

Siuntos pristatymo patvirtinimą galite peržiūrėti paspaudę čia ir į paieškos laukelį įvedę siuntos numerį. Įvedę siuntos pristatymo numerį būsite perkelti į kitą puslapį, kuriame programa pateikia įvestos siuntos kelią. POD dokumentą rasite paspaudę nuorodą „Rodyti siuntos pristatymo patvirtinimą“. Atsidariusiame lange įveskite Jūsų įmonei priskirtus prisijungimo duomenis. Paspauskite „Rodyti POD“. Programa pateikia siuntos pristatymą patvirtinantį dokumentą.

What items I cannot send via DPD?

DPD does not deliver such items as weapons, explosives, animals, identity verification documents. You can find the full list of prohibited items in the parcel delivery rules.

How to pack parcels appropriately?

The proper packaging of parcels ensures safe transportation of the items sent. More tips about safe packaging.

What is a parcel label?

Parcel label is a sticker which contains the parcel number, information of the consignor and consignee, barcode and other information needed for a successful delivery. It is important, that the parcel label is tightly fixed in a visible place.

After the handover of parcel to DPD will I receive a receipt as a confirmation?

By selecting a shipment method via DPD Pickup parcel terminals, after the parcel inserted and the compartment closed, a question will appear on the screen of parcel terminal asking if you need a receipt. If selected “Yes”, the self-service terminal will print out a receipt. If you select to send via DPD Pickup parcel service points, the employee will prepare and hand you out a receipt. If you select collection by the courier, the courier will pick up your parcel and will leave a receipt confirming it.
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How can I send a parcel?

Private customers have the option to place the parcel in one of our Pickup parcelshops, to have it picked up at home or in the ParcelLock package box.

How much does my parcel cost? Where can I find the prices for parcel shipping?

Private customers can find all shipping options and prices in the price overview. As a business customer, we are happy to provide you with an individual offer. Please contact us.

How can I get the parcel label without a printer?

You can leave the parcel in person in the Pickup parcelshop or have it picked up at home, then you have the possibility to use the required QR code on your mobile phone as a parcel label. If you have to collect your return via the ParcelLock parcel box, there is no other option than to print out the parcel label and paste it onto the parcel.

What possibilities are there for the recipient to receive his parcel?

The recipient has the choice of receiving the parcel at home, picking it up in the Pickup parcelshop, or leaving it in a desired location.
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Kur galiu peržiūrėti siuntos pristatymo patvirtinimą (POD)?

Siuntos pristatymo patvirtinimą galite peržiūrėti paspaudę čia ir į paieškos laukelį įvedę siuntos numerį. Įvedę siuntos pristatymo numerį būsite perkelti į kitą puslapį, kuriame programa pateikia įvestos siuntos kelią. POD dokumentą rasite paspaudę nuorodą „Rodyti siuntos pristatymo patvirtinimą“. Atsidariusiame lange įveskite Jūsų įmonei priskirtus prisijungimo duomenis. Paspauskite „Rodyti POD“. Programa pateikia siuntos pristatymą patvirtinantį dokumentą.

Can I follow the parcel I sent or returned to live?

Click on the parcel number and you will see in the live tracking where the parcel is located.

Will the consignee be informed of the delivery?

If B2C delivery is selected, the customer will receive a confirmation SMS the day before delivery and the morning of delivery. If the DPD Classic service is selected, the customer is not informed about the delivery.
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How heavy can my parcel be?

Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 31,5 kg.

What is the maximum shipping length?

The maximum shipping length for parcels with delivery directly to the receiver is 175 cm. When shipped to a pickup parcelshop, the maximum shipping length of a parcel is 100 cm.

What happens if I don\\\'t know the weight and dimensions of the parcel?

Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.

What does \\\'girth\\\' (combined circumference plus longest side) mean?

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

What is the maximum girth?

The girth – (height + width) x 2 + length – is used to limit the size of parcels and must not exceed 3 m. For parcels shipped from a Pickup parcelshop the girth must not exceed 2.5 m.

 

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