Do you have any questions?

Yes, you can redirect your parcel even until just before delivery. You can see which redirection options are available in the live tracking information for the parcel.

As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your \\\"Preferences\\\" you can register the type of delivery which is generally the most suitable for you.

You have the option of providing a deposit okay to have your parcel left in your garage, for example. You can also specify a neighbour to accept your parcel. You can also change the day of the delivery. Or you can have the parcel delivered to one of our Pickup parcelshops.

It is possible that one or more of the change options are not selectable. This may be because the type of parcel requires a personal handover (e.g. COD, hazardous goods, medicines). For some parcels not all change options are available (e.g. due to their shape or weight), or we have received incomplete or no data.

An individual route is drawn up for each courier on the morning of the day of delivery, which the courier must follow. You can only change the delivery date.

If the contents of the parcel are damaged when they reach you, you should first contact the consignor. We can only investigate the case and inspect the damage on the instructions of the consignor.

If you think the items inside are damaged, you have the right to refuse the parcel.   If you see that this is just external damage and the items inside are not likely to be damaged, you can accept the parcel and instruct the courier to complete the acceptance-transfer deed. The consignor of the parcel is then informed of any possible damage to the items.

We appreciate any of your feedback. Comments and suggestions encourage us to continually improve. You can contact our Customer Service Department.

Siuntos gavėjas dėl siuntos sugadinimo ar praradimo turi kreiptis į Siuntėją. Pretenziją dėl siuntos sugadinimo ar praradimo pateikia Siuntėjas (Mokėtojas), pvz. elektroninė parduotuvė, t.y. fizinis ar juridinis asmuo, kuris išsiunčia siuntą ir už siuntimo paslaugas tiesiogiai sumoka „DPD Lietuva“. Registruoti pretenziją galite čia (pildo Siuntėjas).