11. November 2018 | Press release

Parcel service DPD introduces new home pickup service

Consumers and small businesses can arrange to have their parcels picked up from home

Parcel service DPD introduces the 'Pickup request' service for consumers and small businesses. This means that they no longer need to go out in all weathers to take their parcels to a parcel shop. They can now wait at home until the driver collects them. The new service has been introduced in response to the increasing user demand for parcels to be picked up from home. The pickup service is unique in the Netherlands and available in all regions. Until recently, only business customers could use the service. 

Pickup service

Every month, thousands of people use DPD's online shipment platform . DPD was increasingly asked whether they could pick up parcels from home too. Large businesses with a subscription have been using a pickup service for some time, but this was not yet the case for small businesses and private consumers. By introducing the new pickup service, DPD now offers them the same convenience. 

“We're really proud of this national launch. All our customers, from consumers to businesses, are important to us. We're keen to hear their ideas. There was a huge demand for pickup options. With the new Pickup request service, we are responding to that demand and offering every business and consumer the convenience of home collection. The new service therefore totally reflects our aim to give customers the best possible experience

Eric Dietz, CEO DPD Nederland

Time slot

The pickup service is unique in the Netherlands and available in all regions. For a fixed charge, regardless of the number of parcels, the driver will pick up the parcels. Thanks to this expansion of the services, it is not only customers who are due to receive a parcel who are informed about the day and time slot of the delivery. Customers who submit a pickup request will receive a reminder a working day in advance that the parcel will be collected. On the morning of the pickup, they will receive an e-mail giving them a 1-hour time slot for collection.