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Please note: If you have dropped off a parcel at a parcel point, it may take 2-3 days longer for your parcel to be delivered. Happy holidays! Click here to track your parcel.    Click here to track your parcel   

I have a question about Vinted parcels. Can you help me?

Vinted wants all contact regarding their services to go through the Vinted app. DPD cannot therefore help you directly with information about your parcel and must refer you back to the Vinted app.

My parcel has not arrived. What can I do?

That's unfortunate! In many cases, your parcel is still on its way.

If you have received an email from DPD, you can use the parcel number (14 digits) to check the status in Track & Trace on dpd.nl. Has the parcel been stuck for more than 3 days? Then please contact us.

Does myDPD say that the parcel has been delivered, but you haven't received anything? Please contact the sender of your parcel and report that your parcel is missing.

When will my parcel be delivered?

We deliver parcels from Monday to Saturday.
(Saturday delivery is not standard. We can only do this if the sender has opted for it.)

How will you be informed?

  • The day before delivery, you will receive an email stating that your parcel will be delivered the next working day
  • On the morning of delivery, you will receive an email with a 1-hour time slot so that you know exactly when your parcel will arrive.

Is the delivery time not convenient? No problem! Download the myDPD app. You can change your delivery in the myDPD app up to 30 minutes before delivery. To do this, use the 14-digit parcel number from the email. You can choose a different day, a different address, a parcel point, or a safe place around your home.

Can I change my delivery?

Yes, you can!

  • First, download the myDPD app.
  • Then go to: “Received parcels”
  • Change your delivery

Contact form (for recipients of a parcel)

Contact form (senders)

Prefer to speak with someone?

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Prefer to speak with someone?

Expecting a parcel in the Netherlands?

Please call 085-0022222 (local rate). We are available from Monday to Friday from 8 AM to 5.30 PM and on Saturdays from 9 AM to 5 PM. Please have your 14 digit parcel number ready so we can assist you promptly.

Expecting a parcel abroad?

Unfortunately, we cannot provide information about the parcel. Please contact one of our colleagues in the country where your parcel is being delivered. You can find all local DPD offices through Geopost.

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