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Every day, we deliver thousands of parcels with care and dedication. Most of the time, everything goes according to plan – in our sorting process, on the road, and in our systems. But sometimes, delays can occur due to busy periods, weather, public holidays, or a technical update or disruption. On this page, we’ll keep you informed about anything that may affect your delivery or our digital tools. That way, you always know what to expect.

Delays

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Delays

Delays

On this page you’ll find an overview of current delays in our services. We’re working hard to deliver parcels as quickly as possible and will keep you updated here about any disruptions.

Additional information: around the public holidays our services may differ. On certain days we operate with limited sorting and collections are by appointment only; there is no regular collection. If you do want a collection on these days, please contact your account manager. See the opening schedule below and plan your shipments in good time. For international shipments, you can find the last drop-off day per country before Christmas and New Year via the link below.

Do you have extra volume? Please contact your account manager to discuss the options.

Last drop-off day ChristmasLast drop-off day Newyear
Holiday schedule
Holiday schedule

 

12th of August: Warning: phishing messages in circulation

We are currently seeing phishing SMS and email messages being sent in the name of DPD. These messages often come from an international phone number that is not ours, contain links to fake websites, and ask for personal information or to reschedule a delivery.

Our advice:

  • Do not click on links in these messages
  • Always check that the email address ends with @dpd.nl
  • Only schedule deliveries via dpd.nl or the official DPD app
  • Call us only on our official phone number 085-0022222

Russia:

We suspended all Geopost shipments to and from Russia on February 28th, 2022. 

Worldwide:

Geopost has decided it will not ship parcels to Cuba, South Sudan, North Korea, Myanmar (Burma) and Syria. Should you wish to ship your products to these countries, this is not possible trough DPD.

Insights Insights

New version of DPD Shipper Central and DPD Shipper Webservice on Saturday 13 September

A new version of DPD Shipper will be available on Saturday 13 September. DPD Shipper Central and the Webservices will therefore be unavailable between 4 p.m. and 9 p.m. We apologise for any inconvenience.

What can you expect from this update?

In addition to resolving a few minor technical issues, we are also adding useful new features to enhance your experience, such as:

  • The ability to check the data entered before a label is created (DPD Shipper Webservices)
  • Information about the availability of printers at the parcel point (DPD Shipper Webservices)
  • Smart sorting of the nearest parcel points (DPD Shipper Central)
pickup pickup

Public holidays vary by country and can affect the delivery of international parcels. This overview shows when and where delays may occur. You can download the file below.

Tips

For busy periods and packing your parcel well

Piek, zomer

Tips & tricks

Download de infografic

Download
Piek, zomer, verpakking NL

Packaging & labels

Download de infografic

Download