Every day, we deliver thousands of parcels with care and dedication. Most of the time, everything goes according to plan – in our sorting process, on the road, and in our systems. But sometimes, delays can occur due to busy periods, weather, public holidays, or a technical update or disruption. On this page, we’ll keep you informed about anything that may affect your delivery or our digital tools. That way, you always know what to expect.

Delays

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Delays

See below for specific information by country.

14 July 2026: Public holiday in France

Due to this public holiday, it is not possible to travel through France to reach Spain and Portugal. Italy is also affected. We will, of course, endeavour to deliver all parcels with as little delay as possible by arranging diversions. It is therefore possible that parcels may take slightly longer than usual to arrive.

13 July 2026: Italy update

The strike at the SI Cobas and Ancona sites has been resolved. However, the damage caused by the fire at the ‘BRT Milano Bovisa Sorting Centre’ will continue to put extra pressure on other sites for some time to come. The public holiday in France is also resulting in a reduced delivery capacity, which may cause delays.

13 July 2026: It is still busy at some locations in th Netherlands

The busy period is gradually easing off as we head into summer, but some locations are still dealing with a backlog. As a result, a parcel may take longer to arrive than you are used to from us, or may temporarily not receive a new scan.

In many cases, the parcel will start moving again within a few days. We kindly ask you to keep an eye on the track & trace and allow a little extra time. If there is still no new update after 3 to 4 days, please contact us and we will be happy to look into it with you.

Thank you for your understanding.

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Warning: phishing messages in circulation

We are currently seeing phishing SMS and email messages being sent in the name of DPD. These messages often come from an international phone number that is not ours, contain links to fake websites, and ask for personal information or to reschedule a delivery.

Our advice:

  • Do not click on links in these messages
  • Always check that the email address ends with @dpd.nl
  • Only schedule deliveries via dpd.nl or the official DPD app
  • Call us only on our official phone number 085-0022222

Russia:

We suspended all Geopost shipments to and from Russia on February 28th, 2022. 

Worldwide:

Geopost has decided it will not ship parcels to Cuba, South Sudan, North Korea, Myanmar (Burma) and Syria. Should you wish to ship your products to these countries, this is not possible trough DPD.

Insights Insights

DPD Shipper maintenance on Saturday 18 July

On Saturday 18 July, we will carry out an update to DPD Shipper. During this maintenance, DPD Shipper Central, DPD Shipper Webservices, Meta API, Plugins and the Online  Shippingplatform will be temporarily unavailable.

The maintenance will take place from 18:00 to 22:00. After that, you can use the systems again.

Thank you for your understanding.

pickup pickup

Public holidays vary by country and can affect the delivery of international parcels. This overview shows when and where delays may occur. You can download the file below.