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Every day, we deliver thousands of parcels with care and dedication. Most of the time, everything goes according to plan – in our sorting process, on the road, and in our systems. But sometimes, delays can occur due to busy periods, weather, public holidays, or a technical update or disruption. On this page, we’ll keep you informed about anything that may affect your delivery or our digital tools. That way, you always know what to expect.

Delays

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Delays

On this page, you'll find an overview of any current delays in our service. We're doing our best to deliver parcels as quickly as possible and will keep you informed here of any disruptions.

26 August: Portugal – delays expected

This morning, five active forest fires were reported in the districts of Bragança, Guarda, Castelo Branco and Viseu. The most critical fire is in Covilhã/Piódão, where 1,104 firefighters and 369 vehicles have been deployed. In Trancoso, the fire remains active and intense, with nearly 700 firefighters involved in the fight.

The northern and central regions are most at risk.

26 August: Spain – no more forest fires

There are no more forest fires except for a few local fires that are under control. Of course, we remain vigilant.

12th of August: Warning: phishing messages in circulation

We are currently seeing phishing SMS and email messages being sent in the name of DPD. These messages often come from an international phone number that is not ours, contain links to fake websites, and ask for personal information or to reschedule a delivery.

Our advice:

  • Do not click on links in these messages
  • Always check that the email address ends with @dpd.nl
  • Only schedule deliveries via dpd.nl or the official DPD app
  • Call us only on our official phone number 085-0022222

Russia:

We suspended all Geopost shipments to and from Russia on February 28th, 2022. 

Worldwide:

Geopost has decided it will not ship parcels to Cuba, South Sudan, North Korea, Myanmar (Burma) and Syria. Should you wish to ship your products to these countries, this is not possible trough DPD.

Insights Insights

We’re constantly improving and updating our digital systems through maintenance and release updates. Occasionally, this may temporarily affect tools like DPD Shipper. There may also be occasional disruptions. Below, you’ll find the current status of our systems.

pickup pickup

Public holidays vary by country and can affect the delivery of international parcels. This overview shows when and where delays may occur. You can download the file below.

Tips

For busy periods and packing your parcel well

Piek, zomer

Tips & tricks

Download de infografic

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Piek, zomer, verpakking NL

Packaging & labels

Download de infografic

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