Predict is a unique and comprehensive last-mile communication service developed specially to facilitate a first successful delivery or collection attempt, for even greater customer satisfaction. Thanks in part to Predict, we achieve a high 'First Time Right' rate with lower CO2 emissions, we minimise the number of calls to your customer service department and we reduce the number of returns – in a number of cases, by as much as 50%.

Predict – stay fully informed of where and when the parcel will be delivered.

This service offers your customer full control of their parcel. We will inform your customer in advance when and at what time the parcel will be delivered. The option to change the delivery up to the last moment gives the customer complete flexibility to manage their time as they wish.

What makes Predict so special?

  1. Proactive messages for your customer – by text or email
  2. A time slot of 1 hour
  3. Live tracking of the parcel, including the number of stops before delivery
  4. Four options to change the delivery up to half an hour before delivery

Four reason to choose Predict

Predict service for DPD products

Predict for B2C parcels: DPD Home

With a home delivery in almost any European country, your customer will receive:

  • an evening and morning email or text message
  • 1-hour time slot in the morning message
  • LIVE tracking and Track & Trace
  • Four options to change a shipment

Predict for B2B parcels: DPD Classic

For business parcels, the Predict service is available in the Netherlands with:

  • an evening and morning email or text message
  • 1-hour time slot in the morning message
  • LIVE Tracking and Track & Trace
  • four options to change the shipment
  • a professional look
  • message with up to 50 parcel numbers
  • reference in the email

Predict for shop deliveries: DPD 2Shop

For a shop delivery in the Netherlands, your customer will be informed when the parcel is available in the shop:

  • an evening and morning email or text message
  • 1-hour time slot in the morning message
  • LIVE Tracking and Track & Trace

Predict – international service without extra costs

Proactive communication about the home delivery of DPD parcels with a time slot is available in the following European countries:

1 hour

Belgium, Germany, Estonia, France, Hungary, Ireland, Croatia, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovenia, Slovakia, Spain, the Czech Republic, the United Kingdom and Switzerland

2 hours

Austria and Romania

In Italy (BRT) and Norway, Sweden, Finland and Denmark (PostNord) we offer a similar Predict service, so your customers will be contacted proactively in these countries, too.

Predict – international service without extra costs

Proactive communication about the home delivery of DPD parcels with a time slot is available in the following European countries:

1 hour

Belgium, Germany, Estonia, France, Hungary, Ireland, Croatia, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Slovenia, Slovakia, Spain, the Czech Republic, the United Kingdom and Switzerland

2 hours

Austria and Romania

In Italy (BRT) and Norway, Sweden, Finland and Denmark (PostNord) we offer a similar Predict service, so your customers will be contacted proactively in these countries, too.

What is the Predict service?

Download the flyer with a short description of the service for your customers.

Request a quote