myDPD
An app for all your parcel information
Why use an app?
myDPD gives you complete insight into the journey of your parcel. But that's not all.
You can also easily change your delivery up to 30 minutes before your parcel arrives. Would you prefer a different day or address, or to have it delivered to a parcel point? You can do all this via myDPD.
Want to use all the features? Register so you have complete control over the delivery of your parcel.
Why use an app?
myDPD gives you complete insight into the journey of your parcel. But that's not all.
You can also easily change your delivery up to 30 minutes before your parcel arrives. Would you prefer a different day or address, or to have it delivered to a parcel point? You can do all this via myDPD.
Want to use all the features? Register so you have complete control over the delivery of your parcel.
Change your delivery yourself.
You can make changes up to 30 minutes before delivery.
Change delivery address
Change delivery address
Would you prefer to receive your parcel on a different day? Here's how to arrange it:
1. Select “Change delivery day” from the list of options.
2. Click on the day in the calendar that suits you best.
3. You will receive the parcel on the day you have chosen.
Change delivery date
Would you prefer to receive your parcel on a different day? It's easy to arrange:
1. Select “Change delivery date” from the list of options.
2. Click on the day in the calendar that suits you best.
3. You will receive the parcel on the day you have chosen.
Selecting a parcel point
If you prefer to collect your parcel from a nearby DPD parcel point, follow these steps:
1. Select “Deliver to a shop” from the list of options.
2. Select a shop near you.
3. Collect your parcel from there at a time that suits you!
Give permission to leave your parcel
Would you like DPD to leave your parcel in a specific place? That's possible! You can even choose to arrange this once or always:
Once:
1. Select “Permission to leave” in the DPD notification.
2. Describe where we can leave your parcel (e.g. at the back door).
3. The driver will leave the parcel exactly where you have specified.
Always:
1. Download the “Permission to leave” form below.
2. Fill it in and describe where you want the parcel to be left.
3. Send the completed and signed form back to us by email.
We want to make it easy for you, so you can receive your parcel exactly how you want it!
Easy parcel returns
It may happen that your purchase is not quite what you had hoped for. Fortunately, returning your parcel via DPD is very simple, and there are several ways to do this!
You will receive a DPD label with your order: Stick the label on your parcel and take it to a DPD parcel point near you.
You need to request the label from the webshop: The webshop will send you a label. Print out the label, stick it on your parcel and hand it in at a DPD parcel point.
You can arrange your own return. Use our Online Shipping Portal. In just 4 steps, you can purchase a digital return label. Hand in the parcel at a DPD parcel point and they will print the label for you.
Easy parcel returns
It may happen that your purchase is not quite what you had hoped for. Fortunately, returning your parcel via DPD is very simple, and there are several ways to do this!
You will receive a DPD label with your order: Stick the label on your parcel and take it to a DPD parcel point near you.
You need to request the label from the webshop: The webshop will send you a label. Print out the label, stick it on your parcel and hand it in at a DPD parcel point.
You can arrange your own return. Use our Online Shipping Portal. In just 4 steps, you can purchase a digital return label. Hand in the parcel at a DPD parcel point and they will print the label for you.
Age check
Age check
In the Netherlands, alcohol laws require that an age check be performed upon delivery of alcohol. This ensures that we can be certain that the recipient is 18 years of age or older. Because DPD delivers the package to you, we offer this service.
Are you ordering alcohol online? Then we ask you to show valid ID upon delivery. The driver will enter your date of birth and the last 5 digits of your document number, along with the type of document (passport, ID card or driving licence).
Of course, we want to make sure that everything is done according to the rules, but we like to do it in a way that is as smooth as possible for you!
Payment for imports
If you are expecting a foreign parcel that has to pass through customs, you may have to pay VAT, import duties and administration costs. Fortunately, most parcels are exempt from import duties.
Payment request from DPD
If you have agreed with the webshop that you will pay the import costs yourself, you will receive a payment request from DPD. It is important to know that this request contains a 14-digit parcel number. You can enter this number together with the recipient's postcode in our Track & Trace to check whether the request really comes from DPD NL. This way, you can be absolutely sure that it is correct!
Lodging an objection
Do you disagree with the VAT or import duties? No problem! You have the option of lodging an objection with the Tax and Customs Administration. You can find out exactly how this works in the Frequently Asked Questions. We are of course happy to help you if you have any questions.
Payment for imports
If you are expecting a foreign parcel that has to pass through customs, you may have to pay VAT, import duties and administration costs. Fortunately, most parcels are exempt from import duties.
Payment request from DPD
If you have agreed with the webshop that you will pay the import costs yourself, you will receive a payment request from DPD. It is important to know that this request contains a 14-digit parcel number. You can enter this number together with the recipient's postcode in our Track & Trace to check whether the request really comes from DPD NL. This way, you can be absolutely sure that it is correct!
Lodging an objection
Do you disagree with the VAT or import duties? No problem! You have the option of lodging an objection with the Tax and Customs Administration. You can find out exactly how this works in the Frequently Asked Questions. We are of course happy to help you if you have any questions.