The status of my parcel during live tracking has not changed for a long time. What could be the reason for this?

There can be various reasons for this:

  • The GPS signal is down.
  • The delivery driver is at a long stop.
  • Your Internet connection may be disconnected/failed.
  • If the parcel status does not change for several hours, please contact our online customer service, quoting your 14-digit parcel number.