More Information
Dear Customers and Partners,
We have set up this page for you to keep you up to date with the latest developments in connection with COVID-19.
From the beginning of this crisis our primary objective was to stay a safe and reliable parcel service provider. The upcoming months will be, once again, a challenge. We will take this very seriously and we are conscious of the responsibility we have – towards you, our partners and employees – as service providers of critical infrastructure.
Our systems still works unrestricted. Due to the high capacity utilization, non predictable quantity peaks and because of it a limited cargo hold, there can be collection and delivery delays until further notice. This applies also to our express services carried out by our partner primetime. We also expect delays of international shipments.
The complete DPD Austria organization is at your service, constantly and untiring
We ask for your understanding in this exceptional situation.
#Gemeinsam schaffen wir das.
Your DPD-Team
Current information about the delivery situation: 23.12.2020, 9:00
For more information, please klick the according topic (delivery situation national, Pickup network, delivery situation international).
04.01.2021 - Zustellstruktur arbeitet weiterhin uneingeschränkt
02.12.2020 – Delivery structure works unrestricted
Our delivery structure works further on unrestricted
Due to possible closed businesses (e.g.: restaurants ...) wie still selectively consider a difficult or not possible goods receiving at some recipients addresses. Pleas support us a ship only parcels where a delivery is possible!
15.11.2020 – Increased business closings
Our delivery structure works further on unrestricted
Due to official measures, we consider increased business closings again as of Tuesday the 17.11.2020. This might cause a difficult or not possible goods receiving at some recipients addresses.
In case of undeliverable parcels, the known clarification informations take place. Please react in a timely manner to the clarification info, since, in case of due to corona closings, undeliverable addresses a shorter clarification period will come into effect.
Download measures as of 17.11.2020
Due to possible closed businesses (e.g.: restaurants ...) wie still selectively consider a difficult or not possible goods receiving at some recipients addresses. Pleas support us a ship only parcels where a delivery is possible!
Pickup Netzwerk trotz Lockdown überwiegend verfügbar
As of 07.12.2020 – Pickup network unrestricted open again
With our 1,700 Pickup locations we are always near at hand for your and your customers, with the densest privat network of parcel shops and parcel lockers in Austria. It will be fully available again by the 07th of December 2020.
Pickup opening hours
You’ll find current opening hours of our pickup parcel shops in our pickup finder.
Current – detailed information and notifications on transit times per country
You can find detailed information and current notifications on transit times per country under https://covid-19.sixfold.com/
04.01.2021 - Pakete nach UK/Irland werden ab sofort wieder abgeholt und zugestellt
Ab Montag, 4. Januar 2021 werden Pakete nach UK und Irland wieder regulär abgeholt. Sendungen, die in den vergangenen Tagen aufgrund des Staus nicht nach UK oder Irland weiterbefördert werden konnten, werden nun sukzessive an die Empfänger zugestellt.
Bitte rechnen Sie damit das es auf Grund der Zollformalitäten an den Grenzen zu längeren Laufzeiten nach UK und Irland kommen kann.
19.12.2020 – Deliverytime delays to Slovenia
Currently there can be delivery time delays for parcels from Austria to Slovenia, due to a "Hard Lockdown". We ask for your understanding.
Where is my parcel?
As myDPD.at user, you have always the possibility to track your parcels in the section „Meine Pakete“. The parcel life history shows you the status of your parcel.
Register NOW and manage your parcel reception flexibly – just as you wish.
Grant us a deposit okay, thats the easiest way to receive your parcels safe and contactless.
Track your parcels in real time, with our life tracking tool and redirect them until shortly before the delivery (different address, desired neighbor, Pickup location ...).
If you don't use myDPD.at, you can track your parcel with the parcel number (a 14 digit number, that you receive from your sender) or the PIN-number (you find it on the parcel information, that we leave if we don't meet you at home) on myDPD.at or dpd.at.
Is the Pickup parcel shop near me open?
As of December 26th 2020 we again anticipate business closings throughout Austria. Hence wie consider that 75% of our Pickup network is at your disposal – despite the lockdown. The Click & Collect option will, partially, allow our Pickup partners to hand over parcels, despite the shop is closed. You can finde each available Pickup spot HERE on a daily basis.
Make your favorite shop your “Wunschshop“, specify now.How can I receive my parcel safely?
Finde HERE all information about the contactless parcel delivery.
How it works:
The delivery driver rings at your door bell, deposits the parcel and steps back at least 1 meter. He asks for your name and enters the code "COV" into the signature field of his scanner. In a nutshell, an easy, safe and contactless delivery.
If we don't meet you at home, the well known processes remain in place (a parcel information at your door with the possibilities of all the parcel redirection options e.g. deposit okay, parcel shop, favorite neighbor ...).
Is it possible to pass on Covid-19 via a parcel?
As far as we know, a contagion with the Corona virus is highly unlikely over the contact with a parcel surface. Nevertheless, you can give us a deposit okay, thus the parcel delivery is completely contactless. The delivery driver deposits the parcel directly and without customer contact in, for example, your garden shed, your garage or the front door.
In case of contact to one of our delivery drivers, please keep the hygiene regulations in mind and keep at least 1,5m distance. If this is not possible, please wear a face mask, our delivery driver will also stick to it.
How can I send my parcel contactless?
Use one of our more than 60 parcel lockers, where you can send or return your parcel completely contactless 24/7.
Just register on myDPD.at and buy a digital parcel label, pay online and upload it to your smartphone.
Finde all the parcel lockers near you HERE.
In our Pickup parcel shops we also took actions for your safety:
Besides the conventional Version (signing the scanner in the parcel shop) – it also applies as a valid taking-over-certificate to show a valid ID and the shop keeper enters "COV" into the signature field of the scanner
Which effects dose the lockdown have on the current delivery situation at DPD?
Our delivery structure works currently unrestricted.
Due to the official measures, we consider increasing business closings beginning with the 17th of November 2020. This can lead to a difficult or a not possible goods receiving at the receiving address. Therefore, please support us in the following weeks:
Please make sure that your customers are able to receive the parcels, before you hand them over for the delivery. So we can ensure – despite the lockdown – a smooth operation and avoid additional system load like e.g. returns.
What happens to parcels, that cant be delivered, due to Covid closings?
In the event of undeliverable parcels, the usual clearing informations take place.
Please react near-term, as soon as you receive the clearing information, because for addresses that we cant deliver due to Covid closings, the shortened clearing period of 3 days comes into effect.
How can you prevent returns?
Please make sure that your customer is able to receive parcels, before you hand the parcels over to us for delivery.
This is how we can grant a smooth operation – despite the lockdown – and avoid an additional system load as for example returns.
Your shop is open – despite official closings?
Please inform us, if the receiving of goods is possible at the delivery address of your parcels is open, due to official closings.
Use this email address for this purpose: [email protected] and the following notice: Download „We are open.“
If your business is closed, please also inform us.
Are there alternatives to officially closed Pickup spots?
At the moment, 60 % of our Pickup network is open for you – despite the lockdown – Pickup Finder
As alternative for officially closed Pickup spots, we provide the DPD depots and more than 60 Pickup parcel lockers to you and your customers.
You can also use the possibility of a deposit okay please also recommend it to your customers.
It is the responsibility of the authorities to identify and inform Category I and Category II contact persons (i.e. persons who have come into contact with a Covid-19 case in a defined way). For the purposes of the data collection measures and in order to ensure a coordinated information chain while maintaining all data protection regulations, DPD is obliged to comply with the official request for information to the extent required by law. You can find more detailed information HERE.
More information about COVID-19
Social Ministry – https://www.sozialministerium.at/Themen/Gesundheit/Uebertragbare-Krankheiten/Infektionskrankheiten-A-Z/Neuartiges-Coronavirus.html
Ministry of the Interior – https://www.bmi.gv.at/
Ministry of Social Affairs, Health, Care and Consumer Protection: Corona spotlight map – https://corona-ampel.gv.at/
Ministry for European and International Affairs – https://www.bmeia.gv.at/
AGES – https://www.ages.at/themen/krankheitserreger/coronavirus/
WHO – https://www.who.int/health-topics/coronavirus
ORF – https://orf.at/
Coronavirus hotline – T: 0800 555 621 (7 Tage in der Woche, 24 Stunden)
For all enquiries please contact: [email protected]
DPD / Support / Kontaktformular / Information about the topic Covid-19