Dear customers and business partners,
we have set up this page for you to keep you informed about the latest developments in connection with COVID-19. From the beginning of the Corona crisis, the top priority for us was to continue to be a safe and reliable service provider for parcel logistics for you. As a service provider for the critical infrastructure, we are aware of the responsibility we have towards you, our partners and our employees.
Our 1,700 logistics experts across Austria are at your service every day to collect, sort and deliver parcels.
#Together, we will do it.
Your DPD Austria team
For more information, please klick the according topic (delivery situation national, Pickup network, delivery situation international).
We deliver wherever it is not prohibited by the authorities. It can currently be assumed that the runtimes will be regular.
Our pick-up network is fully available again. You can also use our parcel stations for contactless parcel delivery and receipt. You can find all information about the opening times of our pickup locations at: https://www.mydpd.at/shopfinder
You’ll find current opening hours of our pickup parcel shops in our pickup finder.
Due to the currently relaxed Covid measures and the currently low infection rate, we would like to inform you about the reintroduction of the signature collection when picking up the parcel with immediate effect. It is also necessary to present a valid ID.
You can find detailed information and current notifications on transit times per country under https://covid-19.sixfold.com/
As myDPD user, you have always the possibility to track your parcels in the section „Meine Pakete“. The parcel life history shows you the status of your parcel.
Register NOW and manage your parcel reception flexibly – just as you wish.
Grant us a deposit okay, thats the easiest way to receive your parcels safe and contactless.
Track your parcels in real time, with our life tracking tool and redirect them until shortly before the delivery (different address, desired neighbor, Pickup location ...).
If you don't use myDPD, you can track your parcel with the parcel number (a 14 digit number, that you receive from your sender) or the PIN-number (you find it on the parcel information, that we leave if we don't meet you at home) on myDPD or dpd.at.
Finde HERE all information about the contactless parcel delivery.
How it works:
The delivery driver rings at your door bell, deposits the parcel and steps back at least 1 meter. He asks for your name and enters the code "COV" into the signature field of his scanner. In a nutshell, an easy, safe and contactless delivery.
If we don't meet you at home, the well known processes remain in place (a parcel information at your door with the possibilities of all the parcel redirection options e.g. deposit okay, parcel shop, favorite neighbor ...).
As far as we know, a contagion with the Corona virus is highly unlikely over the contact with a parcel surface. Nevertheless, you can give us a deposit okay, thus the parcel delivery is completely contactless. The delivery driver deposits the parcel directly and without customer contact in, for example, your garden shed, your garage or the front door.
In case of contact to one of our delivery drivers, please keep the hygiene regulations in mind and keep at least 1,5m distance. If this is not possible, please wear a face mask, our delivery driver will also stick to it.
In the event of undeliverable parcels, the usual clearing informations take place.
Please make sure that your customer is able to receive parcels, before you hand the parcels over to us for delivery.
This is how we can grant a smooth operation and avoid an additional system load as for example returns.
Our Pickup network is currently fully available again for you and your customers: Pickup Finder
As alternative for officially closed Pickup spots, we provide the DPD depots and more than 60 Pickup parcel lockers to you and your customers.
You can also use the possibility of a deposit okay please also recommend it to your customers.
It is the responsibility of the authorities to identify and inform Category I and Category II contact persons (i.e. persons who have come into contact with a Covid-19 case in a defined way). For the purposes of the data collection measures and in order to ensure a coordinated information chain while maintaining all data protection regulations, DPD is obliged to comply with the official request for information to the extent required by law. You can find more detailed information HERE.
Social Ministry – https://www.sozialministerium.at/Themen/Gesundheit/Uebertragbare-Krankheiten/Infektionskrankheiten-A-Z/Neuartiges-Coronavirus.html
Ministry of the Interior – https://www.bmi.gv.at/
Ministry of Social Affairs, Health, Care and Consumer Protection: Corona spotlight map – https://corona-ampel.gv.at/
Ministry for European and International Affairs – https://www.bmeia.gv.at/
AGES – https://www.ages.at/themen/krankheitserreger/coronavirus/
WHO – https://www.who.int/health-topics/coronavirus
ORF – https://orf.at/
Coronavirus hotline – T: 0800 555 621 (7 Tage in der Woche, 24 Stunden)