Current information about the coronavirus

Current information about the coronavirus

Dear customers and business partners,

we have set up this page for you to keep you informed about the latest developments in connection with COVID-19. From the beginning of the Corona crisis, the top priority for us was to continue to be a safe and reliable service provider for parcel logistics for you. As a service provider for the critical infrastructure, we are aware of the responsibility we have towards you, our partners and our employees.

Our 1,700 logistics experts across Austria are at your service every day to collect, sort and deliver parcels.

#Together, we will do it.

Your DPD Austria team

DPD precautionary measures

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General authorisation to deposit

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Customer notice "We are open"

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Current covid-measures

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Registration for the COVID-19 newsletter

Current information about the delivery situation: 25.10.2021, 16:00

For more information, please klick the according topic (delivery situation national, Pickup network, delivery situation international).

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  • Corona - Zustellsituation national
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25.10.2021 – Exit controls in Salzburg, Lower Austria and Upper Austria

Despite exit tests in St. Koloman until October 31, 2021 and Adnet as Annaberg-Lungötz (Salzburg) until November 3, 2021 it can currently be assumed that the runtimes will be regular.

From October 23, 2021 exit controls will apply to Melk and Scheibbs (Lower Austria) as to Braunau (Upper Austria) from October 26, 2021 and we also can currently be assumed that the runtimes will be regular.

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  • Corona - Pickup Netzwerk
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15.09.2021 - FFP2 mandatory in the parcelshops in our DPD depots

From now on, FFP2 is mandatory in our depot pickup parcel shops at the DPD locations. You can find all Pickup sites in our location finder -  HERE.    

19.05.2021 - Lockdown in Austria ended

Our pick-up network is fully available again. You can also use our parcel stations for contactless parcel delivery and receipt. You can find all information about the opening times of our pickup locations at: https://www.mydpd.at/shopfinder

Pickup opening hours

You’ll find current opening hours of our pickup parcel shops in our pickup finder.

Accepting parcels in pickup parcel shops

Due to the currently relaxed Covid measures and the currently low infection rate, we would like to inform you about the reintroduction of the signature collection when picking up the parcel with immediate effect. It is also necessary to present a valid ID.

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  • Corona - Zustellsituation international
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Detailed information and notifications on transit times per country

You can find detailed information and current notifications on transit times per country under https://covid-19.sixfold.com/

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  • Corona FAQs Privatkunden
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Where is my parcel?

As myDPD user, you have always the possibility to track your parcels in the section  „Meine Pakete“. The parcel life history shows you the status of your parcel.

Register NOW and manage your parcel reception flexibly – just as you wish.

Grant us a deposit okay, thats the easiest way to receive your parcels safe and contactless.

Track your parcels in real time, with our life tracking tool and redirect them until shortly before the delivery (different address, desired neighbor, Pickup location ...).

If you don't use myDPD, you can track your parcel with the parcel number (a 14 digit number, that you receive from your sender) or the PIN-number (you find it on the parcel information, that we leave if we don't meet you at home) on myDPD or dpd.at.

Is the Pickup parcel shop near me open?

Our Pickup network is fully available again. You can find each Pickup spot HERE on a daily basis.

Make your favorite shop your “Wunschshop“, specify now.

How can I receive my parcel safely?

Finde HERE all information about the contactless parcel delivery.

How it works:

The delivery driver rings at your door bell, deposits the parcel and steps back at least 1 meter. He asks for your name and enters the code "COV" into the signature field of his scanner. In a nutshell, an easy, safe and contactless delivery.

If we don't meet you at home, the well known processes remain in place (a parcel information at your door with the possibilities of all the parcel redirection options e.g. deposit okay, parcel shop, favorite neighbor ...).

Is it possible to pass on Covid-19 via a parcel?

As far as we know, a contagion with the Corona virus is highly unlikely over the contact with a parcel surface. Nevertheless, you can give us a deposit okay, thus the parcel delivery is completely contactless. The delivery driver deposits the parcel directly and without customer contact in, for example, your garden shed, your garage or the front door.

In case of contact to one of our delivery drivers, please keep the hygiene regulations in mind and keep at least 1,5m distance. If this is not possible, please wear a face mask, our delivery driver will also stick to it.

How can I send my parcel contactless?

Use one of our more than 60 parcel lockers, where you can send or return your parcel completely contactless 24/7.

Just register on myDPD and buy a digital parcel label, pay online and upload it to your smartphone.

Finde all the parcel lockers near you HERE.

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  • Corona FAQs Firmenkunden
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What happens to parcels, that cant be delivered, due to Covid closings?

In the event of undeliverable parcels, the usual clearing informations take place.

How can you prevent returns?

Please make sure that your customer is able to receive parcels, before you hand the parcels over to us for delivery.

This is how we can grant a smooth operation  and avoid an additional system load as for example returns.

Your shop is open – despite official closings?

Please inform us, if the receiving of goods is possible at the delivery address of your parcels is open, due to official closings.

Use this email address for this purpose: [email protected] and the following notice: Download „We are open.“

If your business is closed, please also inform us.

Are there alternatives to officially closed Pickup spots?

Our Pickup network is currently fully available again for you  and your customers: Pickup Finder

As alternative for officially closed Pickup spots, we provide the DPD depots and more than 60 Pickup parcel lockers to you and your customers.

You can also use the possibility of a deposit okay please also recommend it to your customers.

Pickup finder

Pickup finder

It is the responsibility of the authorities to identify and inform Category I and Category II contact persons (i.e. persons who have come into contact with a Covid-19 case in a defined way). For the purposes of the data collection measures and in order to ensure a coordinated information chain while maintaining all data protection regulations, DPD is obliged to comply with the official request for information to the extent required by law. You can find more detailed information HERE.

 

More information about COVID-19


Social Ministry – https://www.sozialministerium.at/Themen/Gesundheit/Uebertragbare-Krankheiten/Infektionskrankheiten-A-Z/Neuartiges-Coronavirus.html
Ministry of the Interior – https://www.bmi.gv.at/
Ministry of Social Affairs, Health, Care and Consumer Protection: Corona spotlight map – https://corona-ampel.gv.at/
Ministry for European and International Affairs – https://www.bmeia.gv.at/
AGES – https://www.ages.at/themen/krankheitserreger/coronavirus/
WHO – https://www.who.int/health-topics/coronavirus
ORF – https://orf.at/
Coronavirus hotline – T: 0800 555 621 (7 Tage in der Woche, 24 Stunden)

For all enquiries please contact: [email protected]