Current information about the coronavirus

Current information about the coronavirus

Dear Customers and Partners,


We have set up this page for you to keep you up to date with the latest developments in connection with COVID-19.

From the beginning of this crisis our primary objective was to stay a safe and reliable parcel service provider. The upcoming months will be, once again, a challenge. We will take this very seriously and we are conscious of the responsibility we have – towards you, our partners and employees – as service providers of critical infrastructure.

Our systems still works unrestricted. Due to the high capacity utilization, non predictable quantity peaks and because of it a limited cargo hold, there can be collection and delivery delays until further notice. This applies also to our express services carried out by our partner primetime. We also expect delays of international shipments.

The complete DPD Austria organization is at your service, constantly and untiring

We ask for your understanding in this exceptional situation.

#Gemeinsam schaffen wir das.


Your DPD-Team

DPD precautionary measures

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General authorisation to deposit

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Customer notice "We are open"

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Registration for the COVID-19 newsletter

Current information about the delivery situation: 19.04.2021, 10:00

For more information, please klick the according topic (delivery situation national, Pickup network, delivery situation international).

19.04.2021 – Extension lockdown in the east for Vienna and Lower Austria

19.04.2021 - Extension lockdown in the east for Vienna and Lower Austria

Pickup opening hours

Accepting parcels in pickup parcel shops

Detailed information and notifications on transit times per country

Where is my parcel?

Is the Pickup parcel shop near me open?

How can I receive my parcel safely?

Is it possible to pass on Covid-19 via a parcel?

How can I send my parcel contactless?

Which effects dose the lockdown have on the current delivery situation at DPD?

What happens to parcels, that cant be delivered, due to Covid closings?

How can you prevent returns?

Your shop is open – despite official closings?

Are there alternatives to officially closed Pickup spots?

Pickup finder

Pickup finder

It is the responsibility of the authorities to identify and inform Category I and Category II contact persons (i.e. persons who have come into contact with a Covid-19 case in a defined way). For the purposes of the data collection measures and in order to ensure a coordinated information chain while maintaining all data protection regulations, DPD is obliged to comply with the official request for information to the extent required by law. You can find more detailed information HERE.


More information about COVID-19

Social Ministry –
Ministry of the Interior –
Ministry of Social Affairs, Health, Care and Consumer Protection: Corona spotlight map –
Ministry for European and International Affairs –
Coronavirus hotline – T: 0800 555 621 (7 Tage in der Woche, 24 Stunden)

For all enquiries please contact: [email protected]