As parcel service providers we make a major contribution to maintaining critical infrastructures in Austria and throughout Europe.
We have set up this page for you to keep you up to date with the latest developments in connection with COVID-19.
In principle, we carry out the delivery and collection of parcels wherever it is not prohibited by the authorities.
If you have any restrictions on personal parcel delivery at your company, please give us authorisation to deposit your parcels. In this way your parcels can be delivered without direct personal contact.
Please only ship consignments for which acceptance of the goods is guaranteed. Shipments that can't be delivered will be returned, as we only have limited storage capacity.
In addition, we hope you will understand that there may be service delays within our Customer Service department due to the increased number of enquiries.
Valid as of: 05.05.2020, 14:00 Uhr
It is the responsibility of the authorities to identify and inform Category I and Category II contact persons (i.e. persons who have come into contact with a Covid-19 case in a defined way). For the purposes of the data collection measures and in order to ensure a coordinated information chain while maintaining all data protection regulations, DPD is obliged to comply with the official request for information to the extent required by law. You can find more detailed information HERE.
Social Ministry – https://www.sozialministerium.at/Themen/Gesundheit/Uebertragbare-Krankheiten/Infektionskrankheiten-A-Z/Neuartiges-Coronavirus.html
Ministry of the Interior – https://www.bmi.gv.at/
Ministry for European and International Affairs – https://www.bmeia.gv.at/
AGES – https://www.ages.at/themen/krankheitserreger/coronavirus/
WHO – https://www.who.int/health-topics/coronavirus
ORF – https://orf.at/
Coronavirus hotline – T: 0800 555 621 (7 Tage in der Woche, 24 Stunden)