In den FAQs finden Sie Fragen und Antworten rund um das Thema Paketversand für Firmen- und Privatkunden.
A reference number can, for example, be your invoice number which the shipper can enter additionally when recording an order, i.e. in creating the parcel label. The provision of a reference number is optional. Please note that reference numbers can't be used for parcel tracking purposes. You need the parcel number for this.
In order to send parcels abroad you first select the country of destination. In creating the parcel label you should make sure that you enter the correct postcode: for the UK, for example, the postcode can have 6 to 8 digits including spaces – e.g. M2 5BQ.
Whether or not you receive a receipt after purchasing a parcel label depends on how you ship parcels with us. At a parcel shop, for example, we provide you with a receipt for purchasing the label and/or handing in a parcel for shipment. Business customers can have the driver who takes delivery of their parcels sign for them on the daily parcel list.
For parcel shippers: with DPD you can create a return label which you enclose with the contents of the parcel. In addition, our MyDPD Business and Returns online portals enable you to create return labels after the parcel has been delivered. For consignees: with DPD you can also send returns from a Pickup parcelshop, have them collected from your home or from your ParcelLock parcel box. For this purpose you should use the return label which was provided by the shipper. If you don't have a return label please contact the shipper direct.
With our "DPD collection request" service you can have your parcels picked up from a different address and delivered to a third party. You can make use of this service online, for example, in myDPD. Your usual contact person will be happy to provide you with more information on this.
The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.
Parcels which are picked up from you can weigh up to 31.5 kg. The maximum weight for parcels which are handed in for shipment at a Pickup parcelshop is 20 kg.
Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.
You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.
With DPD you can ship parcels in a wide range of sizes. You can calculate the size of your parcel by adding the longest and the shortest sides of the parcel together. When you start an order in myDPD and the DPD App you can have the parcel size calculated simply and conveniently by entering the dimensions (length x width x height).
We will inform you when your parcel has been delivered.
Predict is our service, with which we tell the recipient on the day of delivery exactly when his parcel comes. In live tracking, the time window even updates to up to 30 minutes.
DPD offers the following additional services for business customers: Predict, COD, Hazardous goods, Higher insurance, Department delivery, Exchange. For detailed information about each additional service, see "Shipping order"-"collect order" or the following questions for all additional services.
Delivery takes place within the premises of the recipient, e.g. directly to a department or a certain floor.
Delivery of business parcels on Saturday with DPD 12:00 with pickup the day before. If the parcel arrives earlier in the depot, it isn't stored until Saturday, but is delivered on the next business day.
If you use our "predict " service and the e-mail address or mobile phone number of the recipient has been deposited, the recipient will receive a notification of delivery-to the hour exactly. He can then redirect the parcel as it suits him.
Live tracking shows you exactly where your parcel is located.
The GPS signal can fail or the driver is making an extensive stop. If the parcel status does not change for several hours, please contact our customer service with the parcel number.
In Germany the customs declaration is a tax declaration within the meaning of the fiscal code and customs regulations. The customs declaration for the export of goods to countries outside of the EU no longer uses paper forms, which have been replaced by the electronic declaration in the NCTS custom system (ATLAS shipping).
The export procedure can either be implemented online using the Internet export declaration (IAA-Plus) or by participation in the IT procedure ATLAS export/AES as well as verbally (goods valued below €1000).
Shipments of goods are always subject to customs duty if they are exported to, or come from, a country which is not part of the EU.
On the other hand, any parcels you send within the EU are not subject to customs duties or declarations
Goods which are exported to a non-EU country have to be accompanied by customs documents. These are in particular based on the regulations of the country of destination, the goods value and the contents of the shipment.
This regulation also applies to EU exclusion zones, which are:
Denmark: Faroe Islands, Greenland
Germany: Büsingen, Helgoland
Finland: Aaland Islands
France: overseas départements
Greece: Mount Athos
Italy: Campione d’Italia, Livigno, parts of Lake Lugano
Netherlands: overseas territories
Spain: Ceuta, Melilla, Canary Islands
Great Britain: Isle of Man, overseas territories, Gibraltar, Channel Islands
Cyprus: Turkish area is geographically part of Europe, but not part of EU customs territory and customs legislation
During the export process, goods with a value of over €1000 which are exported from the EU to a non-EU country are declared electronically to the customs authorities using the ATLAS export procedure or using IAA-Plus (Internet export declaration+, confirmation by means of an ELSTER certificate). This is also required if the goods value on an individual shipping day to various consignees in the relevant country of destination exceeds €1000.
After declaring your shipment you receive the accompanying export document from the customs authorities, together with the customs identification (MRN) number which is required for clearance. This also serves as proof of export.
If special customs regulations or sanctions apply in the case of the particular country, even shipments with a goods value of below €1000 have to be declared. In such cases the required permits and any other relevant documents have to be available during customs clearance. More information is available from the Customs or your Chamber of Commerce search.
The export declaration should be implemented at the latest 24 hours before the shipment is handed to the DPD dispatch depot.
As was previously the case, small shipments with a value below €1000 which are not subject to prohibitions and restrictions do not need to be declared electronically.
Because parcels are not necessarily processed at customs offices with the status of an office of exit, we recommend that shipments should be exported via the two-stage normal procedure (customs office at the company location). After that the shipment with all further export documents and the accompanying export document is handed to DPD.
The EU’s TARIC information system provides you with details of goods numbers, value limits and descriptions of goods.