Referent službe za korisnike (m/ž)

Slatinska 7, 10 360 Zagreb-Sesvete Start date: 19.05.25

  • Operations
  • Experienced workers
  • Slatinska 7, 10 360 Zagreb-Sesvete

Posted 4 days ago

Welcome to DPD

DPD Croatia is part of DPDgroup, the largest parcel delivery network in Europe. With 120,000 delivery professionals and a Pickup network of with more than 70,000 points worldwide, DPDgroup delivers 8.4 million parcels daily - 2.1 billion parcels per year - through the DPD, Chronopost, SEUR, BRT and Jadlog brands. DPD started operating in Croatia in 2003. In 18 years of existence in the domestic market, it has become one of the key players and experts in the domestic market, providing a high-quality parcel delivery service. DPD operates on a day-to-day basis on behalf of thousands of satisfied customers and combines innovative technology and local knowledge to provide a flexible and user-friendly service for both shippers and consignees. With its flagship Predict service, myDPD app, Pickup locations and Pickup Stations (parcel lockers), DPD sets a new standard for convenience by keeping customers closely connected to the delivery of their parcels.

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What you’ll do

  • komunikacija s klijentima telefonom i putem maila,
  • zaprimanje i obrađivanje raznih upita i reklamacija,
  • pružanje pomoć klijentima u rješavanju određenih tehničkih problema,
  • pružanje informacija o statusu paketa,
  • unos podatka u sustav,
  • podrška kuririma na terenu,
  • osiguranje podrške i pravilne pomoći klijentima.

Your profile

  • minimalno 1 godine radnog iskustva u administrativnim poslovima,
  • prednost radnog iskustva u službi za korisnike,
  • razvijene organizacijske sposobnosti i komunikacijske vještine,
  • dobro poznavanje MS Office paketa,
  • aktivno poznavanje engleskog jezika u govoru i pismu,
  • stručna sprema: SSS / VŠS / VSS.

Your benefits

  • fleksibilno radno vrijeme,
  • slobodan dan za rođendan i druge bitne događaje,
  • slobodan dan za prvi dan škole i dar djetetu,
  • edukacije,
  • Ugovor na neodređeno vrijeme s probnim rokom od 6 mjeseci,
  • program mentorstva,
  • paket dobrodošlice,
  • poticajnu i afirmativnu korporativnu kulturu koja kroz DNA projekt njeguje  sljedeće vrijednosti: Odanost, Predanost, Odgovornost, Iskrenost i Fleksibilnost.

Interested? We would love to get in touch with you.

Prijavi se zaključno do 3.4.2025.