How can we help you?

Here you will find useful information and helpful tools relating to parcel shipping.  We’ve put together all the relevant information on domestic and international shipping. We also offer multimedia operating instructions for our products and services, and an overview of all available interfaces to the various shop and shipping systems.

Where is my parcel?

Why is my parcel at the delivery centre? What can I do?

What number do I use to track/redirect my parcel?

When will my parcel be delivered?

How can I change the place or day of delivery?

Tips & Tricks

Tips & Tricks

The DPD App
Installing and using our app is as simple as this.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science. In spite of this, there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

What does \'girth\' (combined circumference plus longest side) mean?

How heavy can my parcel be?

What happens if I don\'t know the weight and dimensions of the parcel?

What can I use as packaging material, and what is the best way to pack a parcel?

What is the volumetric weight? And how do I calculate it?

Tips and tricks

Tips and tricks

The DPD App
Installing and using our app is as simple as this – with explanatory videos.

Express shipping
There are times when fast delivery is essential. Opt for our Express service - domestic and international.

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science, but there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Request prices

What does Pickup refer to?

Where is the nearest Pickup parcelshop to me?

Why is there no Pickup parcelshop in my area?

What exclusions are there at the Pickup parcelshop?

Where can I find the opening hours of a parcel shop?

How do I apply for a job with DPD?

What documents should I send with my application?

I haven\'t found a suitable post, can I send an unsolicited application?

Who can I contact if I have a question about an application/advertised vacancy?

At what locations does DPD offer occupational training?

What features must the password have?

Can I recover deleted addresses?

How many addresses are saved in \"Last used \"?

I forgot my password. How can I change it anyway?

How exactly can I sort the addresses?

Everyday we pay attention and effort to send your parcels. Each client and each parcel is equally important to us. However, in every business mistakes are inevitable, so in some emergency situations, the parcel may be damaged. To ensure that your parcel arrives at your destination, it is important to provide adequate inner and outer packaging. Useful details and package instructions can be found Packing tips.

.

What to do when your parcel arrived damaged?

In case of damage or reduction of the contents of the parcel, the consignee of the parcel or other person authorised to receive the parcel is obliged to send the complaint to the Service Provider immediately upon delivery of the parcel or by the end of the working day. By the signature of the consignee of the parcel or other person authorised to receive the parcel on the POD list, that person confirms that the parcel was received undamaged and without diminishing its contents.

In case of loss or complete damage of the parcel, the Service Provider pays the actual value of the parcel and maximum up to the amount of EUR 520.00.

- The actual value of the parcel is paid up to a maximum of EUR 520.00.
- In case you send a parcel that has a value of more than EUR 520,00, we recommend activating additional insurance.
- If the parcel is damaged and not insured, DPD Croatia d.o.o. covers the insurance for the value of the parcel in the amount of up to EUR 520.00 which amounts to the basic insurance parcel included in the fare.

If you want to report the damage, you can do so via e-mail [email protected]

After reporting a malicious event by the Service Provider and inspecting the damaged parcel by an insurer, DPD employee will notify the damaged User of the Service that he/she must submit the following documentation:

- Reclamation record,
- customer account (commercial invoice) or invoice from the supplier (credible document showing the purchase value of the item that was
sent),
- an invoice to the Service Provider on the basis of which it is undoubtedly the real value of the damaged or reduced parcel content.

If the Service Provider fails to provide credible information on the purchase value of the item, then it is obliged to submit the account it has issued to its buyer. In that case, the service provider will pay the amount in the amount calculated so that 20% of the amount of that commercial invoice (customer invoice) is deducted, including any rebate to the buyer.

If you want to report the damage, you can do so via e-mail [email protected]

What to do when your parcel arrived damaged?

In case of damage or reduction of the contents of the parcel, the consignee of the parcel or other person authorised to receive the parcel is obliged to send the complaint to the Service Provider immediately upon delivery of the parcel or by the end of the working day. By the signature of the consignee of the parcel or other person authorised to receive the parcel on the POD list, that person confirms that the parcel was received undamaged and without diminishing its contents.

In case of loss or complete damage of the parcel, the Service Provider pays the actual value of the parcel and maximum up to the amount of EUR 520.00.

- The actual value of the parcel is paid up to a maximum of EUR 520.00.
- In case you send a parcel that has a value of more than EUR 520,00, we recommend activating additional insurance.
- If the parcel is damaged and not insured, DPD Croatia d.o.o. covers the insurance for the value of the parcel in the amount of up to EUR 520.00 which amounts to the basic insurance parcel included in the fare.

If you want to report the damage, you can do so via e-mail [email protected]

After reporting a malicious event by the Service Provider and inspecting the damaged parcel by an insurer, DPD employee will notify the damaged User of the Service that he/she must submit the following documentation:

- Reclamation record,
- customer account (commercial invoice) or invoice from the supplier (credible document showing the purchase value of the item that was
sent),
- an invoice to the Service Provider on the basis of which it is undoubtedly the real value of the damaged or reduced parcel content.

If the Service Provider fails to provide credible information on the purchase value of the item, then it is obliged to submit the account it has issued to its buyer. In that case, the service provider will pay the amount in the amount calculated so that 20% of the amount of that commercial invoice (customer invoice) is deducted, including any rebate to the buyer.

If you want to report the damage, you can do so via e-mail [email protected]

Not found the answer you're looking for? Then simply get in touch with us.