Security at DPD.

Security at DPD.

We regret that there are repeated illegal attempts to misuse the DPD brand in order to defraud third parties. Here you will learn the main details about current risks relating to the Internet and emails, and how you can protect yourself against them.

Please note:

DPD accepts no liability for damage which arises from the unauthorised use of our name or brand. This applies in particular to demands for payment which are made with fraudulent intentions.

If you wish to ask a question or provide information you can contact us directly at any time.

Online scams

Attempts to defraud through various online shopping portals are becoming more common. In some cases, DPD is also mentioned as a delivery service used to send money and / or goods.

IMPORTANT: DPD expressly wishes to point out that this represents a misuse of the DPD brand and is attempted fraud. DPD accepts no responsibility for any damage which arises from such attempts at fraud.

Be careful who you give your card details to and where you enter them - they are only needed when you are paying online. The only information that the person who wants to pay you can justifiably ask for and are required for payment are: IBAN / account number and the name of the recipient.

Fraudsters try to steal this valuable data in various ways. With the aim of fraud, they can present themselves as an interested buyer who wants to make a payment or as a seller seeking an advance as a guarantee for the sale. It is always about collecting data: name and surname, card number, until when it is valid and a three-digit number (CVV), and often they ask for your personal data in addition to the stated data.

Scammers try to steal data using all digital channels, and you will recognize the attempt if:

  • They ask for a copy / scan of your card or ID card.

  • They ask you to send them card information by message.

  • You get a link to an unknown page asking you to enter your personal and card information.

If you have been the victim of such an attempted fraud and sent copies of your cards or entered the card details on a fake page, be sure to inform the competent bank that issued the card, so that its further use is prevented by the fraudster.

Fake emails

Recently, fake e-mails with the title “Obavijest o dostavi” have appeared, and the DPD kurir has been listed as the sender.

Emails usually contain information about the parcel status and a link that in no way leads to our official website or provides information about parcel delivery. The signature states the wrong name of the company DPD HRVATSKA D.O.O., as well as the wrong address Ul. Franje Lučića 23, 10000 Zagreb.

IMPORTANT: DPD expressly wishes to point out that this represents a misuse of the DPD brand and is attempted fraud. DPD does not send bills as a CSV download. Please do not click on the corresponding links! DPD accepts no responsibility for any damage which arises from such attempts at fraud.

If in an individual case you are not sure whether a message really comes from DPD and can be trusted, you can contact us at any time at [email protected]

Fake invoice emails

Recently emails have been circulating which claim to be from DPD and require people to download invoices in CSV format. The emails are formulated ungrammatically and generally have the following or a similar subject line:

“DPD e-invoice: for A.N. Other new invoices created: 1234567890“

IMPORTANT: DPD expressly wishes to point out that this represents a misuse of the DPD brand and is attempted fraud. DPD does not send bills as a CSV download. Please do not click on the corresponding links! DPD accepts no responsibility for any damage which arises from such attempts at fraud.

If in an individual case you are not sure whether a message really comes from DPD and can be trusted, you can contact us at any time at [email protected]