Terms of transport.

You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

Terms of transport.

You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

To make sure that your shipping with DPD is trouble-free we've put together all the most important information for you here. If you follow these tips and tricks we'll make sure that your parcels reach the consignee in time and intact.

Efficiently organised: our terms of transport

What you need to keep in mind for your parcel shipping.

Information for trouble-free shipping

  1. Packing instructions: Every parcel must be packed securely so that it is suitable for automated sorting and transport.

  2. Exclusions from shipment: there are some goods we can't transport, such as live animals, weapons and especially valuable goods such as precious metals and gems.

  3. Weights and dimensions: parcels can have a maximum weight of 31.5 kg, a maximum girth (combined circumference + longest side) of 300 cm and a length (longest side) of 175 cm. Would you like to know if your parcel has the right dimensions? Simply use our parcel size calculator.

General terms and conditions.

GTC for parcel shipping with DPD

General terms and conditions.

GTC for parcel shipping with DPD

We invite you to obtain information about our terms and conditions for the shipping of parcels and mail. Here you will also find the terms of transport for specific products, together with our terms of use relating to selected applications.

General Terms and Conditions of Postal Services Provider 1.9.2021

Small (255kb)

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GTC „CLASSIC EUROPE“ i „CLASSIC SHOP“ 1.8.2021

Large (7410kb)

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GTC DPD International Express 1.9.2020

Small (420kb)

PDF

Politika (pravila) sprječavanja sukoba interesa (COI) i borbe protiv korupcije

Small (750kb)

PDF

Politika o postupanju u skladu s međunarodnim sankcijama

Medium (3550kb)

PDF

Uz Opće uvjete poslovanja, određeni proizvodi/usluge podložni su uvjetima prijevoza niže navedenima.

Upute za pravilno pakiranje paketa

Small (305kb)

PDF

DPDgroup savjeti za pakiranje paketa

Dobro zapakirano - sigurno do odredišta (EN)

Medium (1719kb)

PDF

Litijeve baterije (EN)

Small (978kb)

PDF

Tyre transportation guide

Small (444kb)

PDF

Goods we do not transport

Goods we transport under certain conditions

Goods excluded from transport - prohibited content in certain European countries

IMPORTANT NOTICE:

Article 4.10 of the General Terms and Conditions

The fact that the DPD took over the parcel for transportation and delivery does not mean that we are obligated to examine the content of each and every parcels and the required parcel transportation licences.  If the Sender does not provide DPD with any notifications, it will be considered that it is not transportation of goods that cannot be transported.

 

Instructions for sending parcels for private customers