How can we help you?

The right know-how at your disposal – our FAQs.

Here you'll find answers to your questions round the clock.

  • Top 5
Clear filters

Where is my parcel?

We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in parcel tracking, and if necessary arrange for delivery on a different day or to a different location.

When will my parcel be delivered?

As a rule domestic parcels are delivered within two days from the start of the order. In the case of international parcels the delivery time depends on the country of destination. You will find all the information about your parcel in myDPD and the DPD App. For business customers the delivery times for international parcels are displayed in our Delivery-time calculator.

How can I change the place or day of delivery?

As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your \"Preferences\" you can register the type of delivery which is generally the most suitable for you.

Where do I find the parcel number?

As an online shipper you will find the parcel number in the order archive and in the confirmation of order in your mailbox. As the consignee, for each shipment you will normally receive an email with the parcel number.

Where can I find a Pickup parcelshop?

Our Pickup parcelshop finder will enable you to find the Pickup parcelshop in your area. You can redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.