Coronavirus

Changes to the delivery of parcels due to COVID-19

Coronavirus

Changes to the delivery of parcels due to COVID-19

Contactless delivery

From March 16 2020 (Monday) we have started to carry out contactless delivery. All delivered parcels are left at a distance of two metres from the consignee and without any direct contact. The need for the consignee's signature on the courier scanner has been replaced by one of the following ways.

Contactless delivery

From March 16 2020 (Monday) we have started to carry out contactless delivery. All delivered parcels are left at a distance of two metres from the consignee and without any direct contact. The need for the consignee's signature on the courier scanner has been replaced by one of the following ways.

What can you expect if you are waiting for a parcel to be delivered to your home?

The courier will not enter a private house or apartment, except for common areas, i.e. corridors, staircases, etc. We kindly ask you to meet the courier at the door of the house or apartment to reduce the time the courier is on the premises.

The courier will leave your parcel two metres away from you and will not make any direct contact with you.

Will I need to sign on a scanner?

No, to avoid any contact and reduce the risk, you do not need to sign the scanner. The consignee’s signature shall be replaced in one of the following ways:

1. At a distance, show your courier a valid form of ID. The courier will enter the last 5 digits of the ID number on the scanner. The document number is not your personal identification number. Appropriate documents include: passport, ID card, driver’s licence, residence permit for Lithuania.

2. If you do not have an identity document with you, the courier with your consent will ask you to stand next to the parcel and take a photo of you with the parcelfrom a distance of 2–3 metres. This will be considered as proof that the courier has delivered the parcel. 

Your photo will only be processed for the purpose of parcel delivery and handling claims and complaints. The information is stored for 7 months from the recording. Photos captured by the courier scanner will automatically go to a separate secure server, so the courier will not technically be able to copy or forward the photos to third parties. 

3. If you do not have an identity document with you and refuse to be photographed, the courier can direct your parcel to the most convenient DPD Pickup parcel locker at your request. In this case, the parcel must not exceed the maximum limits for the size and weight of the parcel locker: maximum length – 61 cm, maximum width – 44 cm, maximum height – 37 cm, maximum weight of the parcel – 20 kg.

4. If you refuse all three of the above methods, the courier cannot deliver the parcel. The parcel is then returnedto the consignor.

What can you expect if you are waiting for a parcel as a business customer?

The courier will bring the parcels to the company’s premises. The courier will take pictures of the parcels left at the company’s premises from a distance of several meters together with parts of the premises. An employee of the company does not need to present an identity document or be photographed.

How long is the parcel stored in the case of failure to deliver?

After an unsuccessful delivery attempt (e.g. the company is closed and the consignee cannot be reached by phone, the consignee refuses to accept the parcel or does not agree to the temporary contactless delivery process), the parcel is returned to the consignor immediatelyand is not, as usual, stored at the parcel distribution centre for 7 days.

If the parcel to a private consignee lacks delivery information (such as a house number or apartment number), the parcel is stored for 7 days. If the missing information is not provided, the parcel is returned to the consignor.