Best, 16 July – Parcel delivery company DPD is introducing Predict for Collection Request. This service enables buyers to provide the best possible service to customers returning parcels. The returns are collected from the customers and delivered to the warehouse or a third party. The customer receives a text message or email alert the evening before the pick-up giving the collection date. Another message follows in the morning of the pick-up giving the one-hour time slot in which the parcel will be collected. This highly convenient service increases the chance of a successful first collection attempt.
Predict was already available for those wishing to have a parcel delivered. The one-hour service is now available for buyers wishing to have a parcel collected as well, for example if their customer wishes to return a product. But the Predict service can also be used if a parcel is to be sent to a recipient but first has to be collected from a different location than usual, such as a warehouse, or if a parcel is moved from one business location to another.
“After successfully introducing Predict for our delivery options, we are now launching the service for returns as well. The proactive message service therefore means that our customers can offer their customers an extra service. This makes it easier for every link in the chain to return parcels and increases the chance of a successful first collection attempt. Besides being very easy to use, Predict also helps reduce CO2 emissions – by 4%. Predict thus dovetails perfectly with the future we all envisage.”
Eric Dietz, CEO of DPD
Predict for Collection Request is available from 1 June for parcel collections within the Netherlands, although without redirect options and live tracking at this time.
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