Not delivered

If Track & Trace indicates that your parcel has been delivered but you have not received it, please report this as soon as possible (within 7 calendar days) to the webshop or sender who sent the parcel. The sender will then contact you to resolve the issue. 

The webshop/sender will contact DPD to handle the matter further.

Damaged

If you have received a damaged parcel, please report this as soon as possible (within 7 calendar days) to the webshop or sender who sent the parcel. Send them an email including a photo of the damaged parcel. The sender will then contact you to resolve the issue. 

The webshop/shipper will contact DPD to handle the matter further.