Frequently Asked Questions
Frequently Asked Questions
Shipping via DPD contract
Shipping via DPD contract
Can I send a parcel to a Parcel Point?
Yes, it is possible to send a parcel to a Parcel Point. You can use the service DPD Shop. The recipie [...]
How often are business parcels offered to a business address?
If you are sending a parcel to a business address, the driver will attempt to deliver the parcel a ma [...]
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
This is unfortunate. If you are the recipient, it is best to contact the sender of the parcel. This i [...]
What happens when the consignee is not present?
If the recipient is not present, the driver will check whether the parcel can be delivered to the nei [...]
Do I have to warn my customers that an Age check is needed or will DPD inform them?t?
In case of the purchase of alcohol, the sender is responsible for age verification throughout the ent [...]
How long will it take for my parcel to reach its final destination?
That depends on the country to which you are sending your parcel. The table below gives only an indic [...]
Can I send a parcel to a PO box address?
No, you cannot send any parcels to PO box addresses, freepost numbers and NAPO addresses. In addition [...]
Will my customer receive a notification if an Age check is needed?
If you use Predict service, we will send your customer a message with information about the delivery [...]
What if I don't know the weight and dimensions of the parcel?
Then there is a chance that DPD will charge a surcharge. This is because transport costs can only be [...]
Can the driver pack my parcel for me?
Sorry, we can only accept parcels which are ready for shipment. In order for DPD to transport your pa [...]
