Is the person collecting my parcels really from DPD or is this fraud?
DPD preferably has your parcels collected by a regular driver. However, someone else may be on duty or DPD may send a courier to collect your parcels. This person should have the following on/with them:
- DPD clothing
- DPD badge
- Scanner for scanning the parcels in your presence
- Delivery van with DPD print
If this is not the case and you doubt whether this is really a DPD driver you can do the following:
- First ask for the DPD badge with photo to identify himself
- If this person does not have a DPD badge, ask for a driving licence
- Write down the name and number of the driving licence (you may not make a copy)
- Contact DPD's depot planning and ask if they know this person
Collection from Pickup parcel shop:
If a driver comes to pick up parcels at your shop and you doubt whether this person is really from DPD, first check whether this person has a DPD badge and a scanner with him. If these are not present or you have doubts about identification, do not hand over any parcels but contact DPD's Pickup team (+31 499-339963).
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