Packing tips. For trouble-free shipping.

Packing tips. For trouble-free shipping.

Packing goods efficiently isn't rocket science, but it's still worthwhile keeping a few things in mind to ensure reliable shipping. Our packing tips show you the most important points to follow in order to ensure trouble-free shipping.

Important packing instructions

Packing in general

For the secure transport of your goods the packaging must be suitable for the weight of the parcel's contents. The packaging needs to be able to withstand the strains of automated and mechanical sorting, handling and transport operations. Parcels packed together as a bundle are excluded from transport.

Outer packaging

The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.

Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.

Outer packaging

The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.

Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.

Inner packaging

You should use soft padding for light goods and harder padding for heavy goods.  This provides protection and prevents any play inside the packaging.  The goods must be protected and fixed in place on all sides.

The contents should not be able to move around. If the contents of the parcel vary, you should select the inner packaging to make sure that the most sensitive articles are well protected, and can't come into contact with the outer packaging.

Consignee address

Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international Express-Service parcels, the telephone number should be added to the consignee address.

Consignee address

Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international Express-Service parcels, the telephone number should be added to the consignee address.

Girth

The girth (height + width) x 2 – serves to limit the dimensions of transported goods and must not exceed 3 m. 

Max. dimensions

In addition to the maximum weight of 31.5 kg, the instructions relating to girth must be complied with. The girth (height + width) x 2  – serves to limit the dimensions of transported goods and must not exceed 3 m.

Circumference = (height + width) x 2

Girth (max. 3 m) = circumference + longest side (max. 1.75 m)

A surcharge applies to especially voluminous parcels.

Max. dimensions

In addition to the maximum weight of 31.5 kg, the instructions relating to girth must be complied with. The girth (height + width) x 2  – serves to limit the dimensions of transported goods and must not exceed 3 m.

Circumference = (height + width) x 2

Girth (max. 3 m) = circumference + longest side (max. 1.75 m)

A surcharge applies to especially voluminous parcels.

Volumetric weight

Airfreight parcels are priced on the basis of volumetric weight in cases where this exceeds the actual weight in kg. The volumetric weight indicates how much space a parcel occupies within the aircraft in relation to its weight and, in the interests of economic and ecological loading of passenger aircraft, is calculated using the following formula:

Length (cm) x width (cm) x height (cm) / 5,000 (cm3/KG)

The volumetric weight is only relevant to DPD International Express parcels.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Parcel stickers

All the relevant parcel stickers (DPD parcel label, company address sticker, COD sticker) should be applied to the upper (largest) surface of the parcel - if possible next to each other and without overlapping. Please make sure that the DPD parcel label is not covered by packaging string or markings.

Wrapping film

If you use shrink film, make sure that in the area of the parcel label it is smooth and without any lettering. In order to ensure readability in the entire DPD system, it is advisable to have your film material tested by us before first use. In this way you can make sure that there will be no obstacle to fast transport. Simply get in touch with your DPD contact for advice.

Wrapping film

If you use shrink film, make sure that in the area of the parcel label it is smooth and without any lettering. In order to ensure readability in the entire DPD system, it is advisable to have your film material tested by us before first use. In this way you can make sure that there will be no obstacle to fast transport. Simply get in touch with your DPD contact for advice.

Packing guide

Medium (1719kb)

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dpd-croatia-tyre-transportation-guide

Small (444kb)

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Everyday we pay attention and effort to send your parcels. Each client and each parcel is equally important to us. However, in every business mistakes are inevitable, so in some emergency situations, the parcel may be damaged. To ensure that your parcel arrives at your destination, it is important to provide adequate inner and outer packaging.

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What to do when your parcel arrived damaged?

In case of damage or reduction of the contents of the parcel, the consignee of the parcel or other person authorised to receive the parcel is obliged to send the complaint to the Service Provider immediately upon delivery of the parcel or by the end of the working day. By the signature of the consignee of the parcel or other person authorised to receive the parcel on the POD list, that person confirms that the parcel was received undamaged and without diminishing its contents.

In case of loss or complete damage of the parcel, the Service Provider pays the actual value of the parcel and maximum up to the amount of EUR 520.00.

- The actual value of the parcel is paid up to a maximum of EUR 520.00.
- In case you send a parcel that has a value of more than EUR 520,00, we recommend activating additional insurance.
- If the parcel is damaged and not insured, DPD Croatia d.o.o. covers the insurance for the value of the parcel in the amount of up to EUR 520.00 which amounts to the basic insurance parcel included in the fare

If you want to report the damage, please send the e-mail to [email protected]

After reporting a malicious event by the Service Provider and inspecting the damaged parcel by an insurer, DPD employee will notify the damaged User of the Service that he/she must submit the following documentation:

- Reclamation record,
- customer account (commercial invoice) or invoice from the supplier (credible document showing the purchase value of the item that was
sent),
- an invoice to the Service Provider on the basis of which it is undoubtedly the real value of the damaged or reduced parcel content.

If the Service Provider fails to provide credible information on the purchase value of the item, then it is obliged to submit the account it has issued to its buyer. In that case, the service provider will pay the amount in the amount calculated so that 20% of the amount of that commercial invoice (customer invoice) is deducted, including any rebate to the buyer.

If you want to report the damage, please send the e-mail to [email protected]

What to do when your parcel arrived damaged?

In case of damage or reduction of the contents of the parcel, the consignee of the parcel or other person authorised to receive the parcel is obliged to send the complaint to the Service Provider immediately upon delivery of the parcel or by the end of the working day. By the signature of the consignee of the parcel or other person authorised to receive the parcel on the POD list, that person confirms that the parcel was received undamaged and without diminishing its contents.

In case of loss or complete damage of the parcel, the Service Provider pays the actual value of the parcel and maximum up to the amount of EUR 520.00.

- The actual value of the parcel is paid up to a maximum of EUR 520.00.
- In case you send a parcel that has a value of more than EUR 520,00, we recommend activating additional insurance.
- If the parcel is damaged and not insured, DPD Croatia d.o.o. covers the insurance for the value of the parcel in the amount of up to EUR 520.00 which amounts to the basic insurance parcel included in the fare

If you want to report the damage, please send the e-mail to [email protected]

After reporting a malicious event by the Service Provider and inspecting the damaged parcel by an insurer, DPD employee will notify the damaged User of the Service that he/she must submit the following documentation:

- Reclamation record,
- customer account (commercial invoice) or invoice from the supplier (credible document showing the purchase value of the item that was
sent),
- an invoice to the Service Provider on the basis of which it is undoubtedly the real value of the damaged or reduced parcel content.

If the Service Provider fails to provide credible information on the purchase value of the item, then it is obliged to submit the account it has issued to its buyer. In that case, the service provider will pay the amount in the amount calculated so that 20% of the amount of that commercial invoice (customer invoice) is deducted, including any rebate to the buyer.

If you want to report the damage, please send the e-mail to [email protected]

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