Safecall staff treat all calls with the utmost confidentiality. There are 3 ways to report:
The reporter gives his name to Safecall, but asks not to reveal his identity to DPD.
Reports will be investigated by DPD Hungary's Ethics Officer, or in the case of its possible involvement, by a professional appointed by the Managing Director of DPD Hungary.
You will receive feedback on the handling of your notification:
Within 7 days of receipt of the notification, you will receive an acknowledgement of receipt of the notification
30 days after the date of acknowledgement of the notification, you will be informed of the admissibility of your notification
90 days after the date of acknowledgement of the notification, you will be informed of the outcome of the investigation. In some cases, the processing time may be longer due to the complexity of the notification.