We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in myDPD or in your app, and if necessary arrange for delivery on a different day or to a different location.

If your parcel is at the delivery centre you can arrange for a new delivery in myDPD or in our app. You simply enter the parcel number and the location and date for the delivery.

In order to redirect your delivery to a different place or day, you enter your parcel number in myDPD or in our app. After that you can select the option for when and where we make the delivery.

As a rule domestic parcels are delivered within two days from the start of the order. In the case of international parcels the delivery time depends on the country of destination. You will find all the information about your parcel in myDPD and the DPD App. For business customers the delivery times for international parcels are displayed in our Delivery-time calculator.

As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your "Preferences" you can register the type of delivery which is generally the most suitable for you.

Pickup is the name for the parcel shop network operated by DPDgroup.

Our Pickup parcelshop finder will enable you to find the Pickup parcelshop in your area. Choose your preferences from 6,500 Pickup parcelshops in Germany and all throughout Europe.

We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.

There are some goods which can't be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD's general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ) COD parcels, Tyres, Parcels for personal delivery, e.g. medicines.

Simply click on the name or address of the parcel shop in the parcel shop finder. This takes you to a page that shows you the opening times.