Useful information about sending and receiving parcels in domestic and international shipping.
If you send parcels occasionally or in small numbers, you can send it at a Pickup shop. For larger numbers (two or more parcels daily), you have access to DPD's services as a contracted partner. If you already have a contract, send parcels in the Weblabel programme via the menu item "Send a parcel". If you are sending parcels every day, we recommend webshop integration, which automatically loads the recipient's details and relieves the sender of manual data entry. Use our dimensions calculator when sending a parcel.
The weight limit for packages carried by DPD is 40 kg (maximum girth: 3 m, maximum length: 1.75 m). The weight limit for parcels sent or received at Pickup shops is 20 kg, and the maximum length is 1 m.
Our packaging guide tells you about the materials you need to use for secure delivery. Please note that badly packaged parcels are vulnerable to damage and can cause damage to the other products.
If you regularly send two or more parcels daily to your customers, ask for an individual quotation.
Request collection by courier in the "Order collection" menu item of the Weblabel programme. If you send parcels daily, we recommend the "daily collection" setting, so that you do not need to request collection in Weblabel.
The combined dimensions of your parcel are:
The volumetric weigth of your parcel:
NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.
If you regularly send two or more packages daily, ask for a quotation and become one of our contracted partners! Enjoy DPD's extra services if you are starting up a webshop or are an established business. Our domestic and international Classic services carry parcels for you quickly and reliably, and can be tailored to your own needs.
We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in myDPD or in your app, and if necessary arrange for delivery on a different day or to a different location.
If your parcel is at the delivery centre you can arrange for a new delivery in myDPD or in our app. You simply enter the parcel number and the location and date for the delivery.
In order to redirect your delivery to a different place or day, you enter your parcel number in myDPD or in our app. After that you can select the option for when and where we make the delivery.
As a rule domestic parcels are delivered within two days from the start of the order. In the case of international parcels the delivery time depends on the country of destination. You will find all the information about your parcel in myDPD and the DPD App. For business customers the delivery times for international parcels are displayed in our Delivery-time calculator.
As the consignee you decide when or where we deliver the parcel. You can choose from four redirection options in order to have your parcel delivered the way it suits you best. You normally receive an email with the parcel number. If we have not located you at home, you will also find the parcel number on the parcel notification card which we leave in your letterbox. In the parcel tracking function four redirection options are available to you, e.g. you can give us a deposit okay, redirect your parcel to a neighbour, a parcelshop of your choice or change the day of delivery. In your "Preferences" you can register the type of delivery which is generally the most suitable for you.
Pickup is the name for the parcel shop network operated by DPDgroup.
Our Pickup parcelshop finder will enable you to find the Pickup parcelshop in your area. Choose your preferences from 6,500 Pickup parcelshops in Germany and all throughout Europe.
We are in the process of expanding our parcel shop network in order to meet the requirements of all consignees. You are welcome to suggest suitable stores or locations for new parcel shops using our online form.
There are some goods which can't be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD's general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ) COD parcels, Tyres, Parcels for personal delivery, e.g. medicines.
Simply click on the name or address of the parcel shop in the parcel shop finder. This takes you to a page that shows you the opening times.