Useful information about sending and receiving parcels in domestic and international shipping.
The weight limit for packages carried by DPD is 40 kg (maximum girth: 3 m, maximum length: 1.75 m). The weight limit for parcels sent or received at Pickup shops is 20 kg, and the maximum length is 1 m.
Use one of the complaint forms on our website.
If you send parcels occasionally or in small numbers, you can send it at a Pickup shop. For larger numbers (two or more parcels daily), you have access to DPD\'s services as a contracted partner. If you already have a contract, send parcels in the Weblabel programme via the menu item \"Send a parcel\". If you are sending parcels every day, we recommend webshop integration, which automatically loads the recipient\'s details and relieves the sender of manual data entry. Use our dimensions calculator when sending a parcel.
If the courier already has the package, this is no longer possible. Changing COD is a manual procedure that takes one working day, and the fee for a completed change is HUF 1000/change/package.
Yes. If you send packages daily, send your report request to [email protected]
The combined dimensions of your parcel are:
The volumetric weigth of your parcel:
NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.
If you regularly send two or more packages daily, ask for a quotation and become one of our contracted partners! Enjoy DPD's extra services if you are starting up a webshop or are an established business. Our domestic and international Classic services carry parcels for you quickly and reliably, and can be tailored to your own needs.
No, the delivery date and address can only be changed by the receiver of the e-mail, in accordance with the data protection law.
Yes, this is possible. If you change the address only, the courier will deliver your parcel the next weekday.
Yes, nearly every DPD courier is able to accept credit cards. Please ask your courier.
In extraordinary circumstances, the package my be uplifted in the depot before the second delivery attempt. To do so, the recipient must first arrange it with customer service, because the depot staff have to find the package and prepare it for uplift.
Yes, the link in the notification allows you to redirect the package to a Pickup shop.
Yes, you can use the DPD Classic International service to send parcels abroad (within the EU only) from a Pickup shop.
No, there is no facility for sending COD parcels in Pickup shops.
No, there is no facility for this. Goods can be returned by standard collection.
If you would like to become a DPD Pickup shop and you are interested in the benefits of being a partner, contact us here.
Look for the best Pickup shop for you in our system, and you will find the opening times there.