Every DPD parcel has a 14-digit parcel identifier. To track your consignment, enter this number into the parcel finder.

After collecting the parcel from the sender, we notify the recipient at the e-mail address given by the sender. This gives the expected delivery date (next weekday).

Twice. If the first delivery is unsuccessful, we make another attempt to deliver, usually the following weekday. If this is also unsuccessful, the courier leaves a notification at the address giving the address of the branch office where the package can be picked up personally within five weekdays.

After two unsuccessful deliveries, you can pick up the package in person at the depot given on the notification.

The notifications we send after collection, and on the day of delivery, include a link through which you can change the delivery date or address. The person who receives the e-mail can change the date and address in accordance with the data protection law. The system offers the next five weekdays as alternative delivery dates.

Find the Pickup shop nearer to you in the Pickup shop finder.

No, there is no facility for sending COD parcels in Pickup shops.

Pickup shops offer a flexible way of sending and receiving parcels. If you are waiting for a package, you don\'t have to stay at home waiting for the courier. Redirect it to the nearest Pickup shop, where you can collect it any day of the week. Most of our Pickup shops are in busy shopping centres or other easily-accessed places, so that you can send or pick up a parcel in the course of your daily activities.

Look for the best Pickup shop for you in our system, and you will find the opening times there.