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FAQs

Useful information about sending and receiving parcels in domestic and international shipping.

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  • Sending parcels- Occasional and business customers
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How big parcels can I send with DPD?

How can I make a complaint?

How can I send a parcel?

I am a contracted partner. Can I change the COD details?

I am a contracted partner. Can I request a report about my packages?

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

To calculate the combined dimensions and volumetric weight of your parcel please complete the following three fields:

Height
Width
Length

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

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  • For consignees- Receiving parcels
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Can customer service change the delivery address/date?

Can I change the delivery date and address if the courier already has my parcel?

Can I pay by credit card upon delivery?

Can I pick up my parcel in the depot?

Can I redirect my parcel to a Pickup shop near me?

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  • Pickup parcelshop- General and services
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Can I send a parcel abroad in a Pickup shop?

Can I send a parcel COD in a Pickup shop?

Can I take goods for return to a Pickup shop?

How can I become a Pickup shop partner?

How can I find out when a Pickup shop is open?

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