Under the provisions of the Postal Act, the Service Provider incurs liability for damages if the consignment is lost or its contents are damaged during the transportation process due to reasons attributable to the Service Provider, and the liability for damages defined in the DPD General Terms and Conditions applies.

If the damage relating to the consignment occurs due to reasons attributable to the Sender (e.g. inadequate packaging, contents excluded from transport), and the Recipient wishes to recover the full value of the contents of the consignment, the Recipient may seek compensation directly from the Sender.

The liability of the postal service provider for damages is limited to the amount of the lump-sum compensation (in the context of international parcel delivery, the amount payable is determined on a CMR weight basis, which in practice is 8.33 SDR/kg per consignment; calculation method: the current HUF exchange rate of 1 SDR × 8.33 × the weight of the consignment).  Example: if the parcel weighs 5 kg, the lump-sum compensation would be calculated as follows: 8.33 × HUF 458 (current HUF exchange rate of 1 SDR) × 5 kg = HUF 19,076, which would be the amount of compensation payable.