Frequently asked questions
With more than 500 depots in 39 countries DPD has a widespread international transport network which is growing all the time. We select the locations for our depots on the basis of transport infrastructure and population density criteria, which means that with DPD you can ship parcels to more than 220 countries and open up new markets.
Further information about DPD the company.
DPD's shipping planner supports you in preparing your parcel for the international shipment of goods. You simply enter the type of goods, country of origin and country of destination together with the value of the goods, and will then receive all the necessary information.
You will be shown:
For every shipping requirement within Germany DPD has exactly the right solution: our Classic-Service is ideal for all those who wish to ship parcels reliably and inexpensively with a service which provides outstanding value for money. Our Express-Service is for all occasions when shipment has to be especially fast, with next-day delivery at one of four optional times.
Every parcel shipment can be tailored exactly to your individual requirements, with the following service options:
With DPD's international shipping services more than 220 countries can be reached fast and reliably worldwide. With our Classic-Service a parcel will reach its destination within Europe in 1 to 4 days – outside of Europe delivery takes 7 days at most.
Every parcel which is shipped to a country outside of the EU must be accompanied by a commercial invoice or by a pro forma invoice. The commercial invoice is used in cases where the goods have a commercial value. A pro forma invoice is used in cases where the goods have no commercial value.
In both cases the document contains the relevant data about the consignor and the consignee, together with a complete description of the contents of the parcel and its value. The consignor signs the invoice and attaches it to the parcel together with five copies. With DPD the commercial invoice can be conveniently created online.
The DPD parcel label performs a number of tasks at the same time: it is the address label, the basis for the transport contract, the forwarding order, certificate of insurance and basis for invoicing all in one, and makes multiple shipping stickers on a parcel unnecessary. Parcel labels are available from your depot.
Further information on DPD's shipping materials.
Basically any parcel which is entrusted to DPD for shipment is covered by insurance, because DPD automatically insures every parcel to a goods value of 520 €. If necessary contract customers can conclude supplementary higher insurance of up to 13,000 € per parcel.
Further information on parcel shipping.
At DPD you can select from a range of additional options for your domestic and international parcel shipping, which means that you can ship your parcels exactly to your own specifications.
For domestic shipping the following options are available:
DPD has developed a multitude of tried and tested solutions for domestic and international shipping in order to get your parcels to their destination quickly and reliably. Today customers can choose between our Classic-Service, Express-Service and Special Services.
Both with the Classic-Service and the Express-Service individual parcels must not be heavier than 31.5 kg. With the Express-Service you have the additional possibility of combining up to ten parcels in an overall shipment. For this purpose all consignor and consignee details must be fully identical. This can provide considerable cost savings.
Further information on our terms of shipment.
A precise calculation of the transport costs can only be made if all the necessary shipping details for your parcel are available. This is the only way to avoid unnecessary surcharges for parcels which haven't been weighed or measured correctly. You can use your own scales, for example, to check the weight of the parcel. To measure the parcel you can use a ruler, a folding rule or a measuring tape. DPD reserves the right to apply a surcharge if the consignor's parcel data diverges from the measurements which are taken at the depot.
Sorry, we can only accept parcels which are ready for shipment. In order for DPD to transport your parcel safely it must be packed correctly before it is accepted by us.
Further information on packing.
During transport it is impossible to avoid impact and vibration. This is why it's important to protect your parcel as well as possible. Otherwise there will be a risk that it could be damaged in transit. Cardboard boxes are used most often, and these are accepted by every depot. The depots expressly point out in their conditions of transport that parcels must be packed securely against transport risks.
This is available from stationery shops, supermarkets or DIY stores. Often they will let you have cardboard boxes and other packaging material free of charge. In order to ensure trouble-free shipping it is essential to use the right packaging material.
Further information on packing.
The combined dimensions define the maximum permitted parcel size. It is calculated as follows: [height + width] x 2 + the length of the parcel in cm.
The DPD combined dimensions calculator will help you to check quickly and conveniently whether your parcel meets these specifications.
Volumetric weight is a standard formula which is used in the airline industry and which includes density in the calculation of the transport costs. Volumetric weight is based on the volumetric standard of IATA (International Air Transport Association). On the basis of this calculation the space which the parcel will occupy inside the aircraft is compared with the actual weight of the parcel.
The shipping cost is based on the higher of the two values, in other words either the actual overall weight or the volumetric weight of the parcel. The higher weight is then used for the calculation of the shipping tariff.
Length x width x height / 6000 = volumetric weight
The DPD volumetric-weight calculator will help you to calculate the volumetric weight of your parcel quickly and conveniently.
(for shipments which contain a number of packages you simply add the individual results)
Some goods and objects are excluded from transport with DPD. These include among other things ivory and ivory products, skins, armaments, valuables (e.g. art objects, antiquities, precious stones, gold and silver), money and negotiable securities, the hides of non-extinct wild animals, live animals, pornographic material, seed, tobacco and tobacco products, perishable goods. Also excluded from transport are parcels with hidden defects which could, because of their nature, cause damage to persons, goods or equipment. Further information on excluded goods is available in our general terms and conditions.
In parcel shipment within Germany any parcels sent with our Classic-Service as a rule arrive within one working day (Monday - Friday). The Express-Service even enables you to select from different delivery times, which are guaranteed by DPD.
We make a total of three attempts to deliver your parcel. If the consignee can't be located, the driver leaves a notification card in the consignee's letter box after the first delivery attempt. A new delivery date can then be arranged with DPD.
Sorry, unfortunately we aren't able to deliver to P.O. Boxes.
If it should happen that a parcel is not delivered within the indicated time, please contact our central, Germany-wide customer service on 01805 373 200 (fixed line calls 14 cents/min., prices from mobile phone networks may vary). We will then check the reason for the delay and try to remedy the situation as soon as possible.
Please report this as quickly as possible to our central, Germany-wide customer service on 01805 373 200 (fixed line calls 14 cents/min., prices from mobile phone networks may vary).