Coronavirus

Changes to the delivery of parcels due to COVID-19

Coronavirus

Changes to the delivery of parcels due to COVID-19

Dear Customer,

Turbulent times have come to us all, but whether you are waiting for a parcel today or will be using our services in the future, we want to assure you that your safety and well-being is our top priority.

We are closely monitoring the information published by the World Health Organization (WHO), the Centres for Disease Control and Prevention and other health authorities in relation to the COVID-19 outbreak. We would also like to inform you that we have already implemented several preventive processes in the activities of our company, following the recommendations of the government and doctors. We want to assure you that when you order a delivery of goods or send a package, DPD strives for your maximum security.

At the same time, we are convinced that in order to stop the spread of the virus preventive action is a mutual obligation, so we invite you to take all possible security measures. Based on the information and good practices provided by the health organisations mentioned above, we have prepared a memo for your convenience to help you stay safe when picking up and sending parcels.

UAB DPD Lietuva

Recommendations for picking up / sending a parcel via DPD COURIER

In order to minimise your movement from home, delivery of goods by courier has become one of the most important elements. However, when ordering goods by courier, the relevant safety guidelines must be observed:

  1. If you have recently visited a foreign country or have been assigned self-isolation for other reasons, please arrange for another person to pick up the parcel from the courier. If you do not have such an opportunity, inform the courier in advance that you are in quarantine. They will then be able to prepare and take all possible protective measures.

  2. When picking up the parcel, go outside or meet the courier as close to the front door as possible – this way the courier will not visit the premises. The courier cannot enter private homes or apartments during the quarantine period.

  3. During delivery, pay for the goods by contactless bank card or in the online store in advance. From March 17, the Cash on Delivery service has been temporarily suspended, so couriers will no longer accept cash from this point.

  4. Do not take the parcel from the courier, but instead ask for the package to be placed on a surface or the floor. Try to keep a distance of at least two metres.

  5. If you have called the courier to pick up the parcels, place them as close as possible to the front door so that the courier can pick up the packages without having direct contact with you and can spend as little time indoors as possible. If you want to completely avoid contact with the courier, send the parcels through the most convenient DPD Pickup self-service terminal. The package will reach your consignee just as smoothly, and you will further reduce the amount of direct contact.

  6. To avoid direct contact with the courier, parcels that correspond to the weight and size of the parcel locker can be directed to the DPD Pickup self-service terminal. The day before the package is delivered, you will receive an SMS with a link. By clicking on it, you will be able to easily direct your parcel.

  7. If you are waiting for a parcel and are experiencing flu or other cold symptoms, direct it to the DPD Pickup self-service terminal or another address for someone without symptoms to receive it.

  8. Wash or disinfect your hands thoroughly before and after receiving the parcel.

Recommendations for picking up / sending a parcel via DPD COURIER

In order to minimise your movement from home, delivery of goods by courier has become one of the most important elements. However, when ordering goods by courier, the relevant safety guidelines must be observed:

  1. If you have recently visited a foreign country or have been assigned self-isolation for other reasons, please arrange for another person to pick up the parcel from the courier. If you do not have such an opportunity, inform the courier in advance that you are in quarantine. They will then be able to prepare and take all possible protective measures.

  2. When picking up the parcel, go outside or meet the courier as close to the front door as possible – this way the courier will not visit the premises. The courier cannot enter private homes or apartments during the quarantine period.

  3. During delivery, pay for the goods by contactless bank card or in the online store in advance. From March 17, the Cash on Delivery service has been temporarily suspended, so couriers will no longer accept cash from this point.

  4. Do not take the parcel from the courier, but instead ask for the package to be placed on a surface or the floor. Try to keep a distance of at least two metres.

  5. If you have called the courier to pick up the parcels, place them as close as possible to the front door so that the courier can pick up the packages without having direct contact with you and can spend as little time indoors as possible. If you want to completely avoid contact with the courier, send the parcels through the most convenient DPD Pickup self-service terminal. The package will reach your consignee just as smoothly, and you will further reduce the amount of direct contact.

  6. To avoid direct contact with the courier, parcels that correspond to the weight and size of the parcel locker can be directed to the DPD Pickup self-service terminal. The day before the package is delivered, you will receive an SMS with a link. By clicking on it, you will be able to easily direct your parcel.

  7. If you are waiting for a parcel and are experiencing flu or other cold symptoms, direct it to the DPD Pickup self-service terminal or another address for someone without symptoms to receive it.

  8. Wash or disinfect your hands thoroughly before and after receiving the parcel.

Recommendations for picking up / sending a parcel via DPD PICKUP PARCEL LOCKER

Picking up and sending parcels at the parcel locker is a good alternative if you want to avoid any contact with the courier. However, when using the self-service terminal, the relevant safety instructions must be observed:

  1. If possible, wash or disinfect your hands before picking up the parcel. We must do our utmost to protect each other.

  2. Although our courier wear gloves and the parcel locker screen and other major surfaces are disinfected several times a day, remember that other people picked up their parcels today as well, so wash or disinfect your hands thoroughly after using the self-service terminal.

  3. To send a parcel as a private person, use www.esiunta.lt. Enter the parcel data on the online platform using a computer or phone and pay for its shipment, then come to the DPD Pickup parcel locker convenient for you, scan the received QR code or enter the PIN code into the self-service terminal. After the parcel locker prints an adhesive parcel sticker, affix it to the prepared parcel. After scanning the sticker, you will be able to place the parcel in the opened locker.

General recommendations

General recommendations are steps you can take to protect yourself and others and do not require much effort:

  1. First and foremost, limit contact with older people. Statistics show that people over the age of 60 are currently the most vulnerable, and special care should be taken with those over the age of 80.

  2. Regular and correct hand washing is an extremely simple but effective preventive measure that prevents as much as 80 percent of infectious diseases. Instructions on how to wash your hands properly can be found here.

  3. Do not touch your face with dirty and unwashed or undisinfected hands.

  4. Cough and sneeze into the inside of a bent elbow or a disposable tissue, which must then be discarded. This is a simple but effective means of protection.

  5. Have you noticed a colleague sneezing or coughing? Kindly remind them about wearing a face mask and cough and sneeze etiquette.

  6. Avoid physical contact and keep a distance of at least two metres – replace the usual hand shakes and hugs with a bow, a smile or other  greeting.

General recommendations

General recommendations are steps you can take to protect yourself and others and do not require much effort:

  1. First and foremost, limit contact with older people. Statistics show that people over the age of 60 are currently the most vulnerable, and special care should be taken with those over the age of 80.

  2. Regular and correct hand washing is an extremely simple but effective preventive measure that prevents as much as 80 percent of infectious diseases. Instructions on how to wash your hands properly can be found here.

  3. Do not touch your face with dirty and unwashed or undisinfected hands.

  4. Cough and sneeze into the inside of a bent elbow or a disposable tissue, which must then be discarded. This is a simple but effective means of protection.

  5. Have you noticed a colleague sneezing or coughing? Kindly remind them about wearing a face mask and cough and sneeze etiquette.

  6. Avoid physical contact and keep a distance of at least two metres – replace the usual hand shakes and hugs with a bow, a smile or other  greeting.