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Billing

The DPD-Billing system

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Billing

The DPD-Billing system

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What does your invoice look like?

Your PDF-invoice

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The CSV file in DPD Insights

The CSV file is available in DPD Insights, DPD's monitoring tool where you can find all the data about your parcel flows, exceptions, performance, finances and reports.

Your colleague who has access to the Finance page can compile a CSV file. Would you like to know where to find everything and how to do it? Then watch the videos, examples and manual below.

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This CSV is available to you in DPD Insights.

Standard CSV file - example

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All available data you can add, change or delete in DPD Insights

All columns CSV file - example

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Download the mapping document to compile your fields in the CSV file.

Mapping document

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Delivered

Use the manual to add a special attribute for your locations (sub account or A number)

Sub account manual

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Will I receive an invoice by subaccount (location) or by customer level?

DPD invoices at customer level/debtor number and not at subaccount level. This applies to all invoices, including regular invoices, customs charges and credits.

If you use multiple subaccounts and wish to continue receiving invoice information for each subaccount, we recommend that you consult the manual for subaccounts elsewhere on this page.

When is a parcel visible on the invoice?

DPD invoices a parcel at the end of its life cycle. This means that you will only receive an invoice once the parcel has been delivered.

How does the Other surcharges codes column in the CSV work?

This column contains the codes/letters that refer to a particular surcharge or multiple surcharges. If there are multiple surcharges, these amounts are added together and the letters in this column are separated with a comma (E.g. A,E).

Below is an overview of the codes and surcharges:

A = Remote Area surcharge

C = High Insurance surcharge

D = Tyre surcharge

E = Saturday delivery surcharge

F = DPD 8:30 surcharge

F = DPD 10:00 surcharge

F = DPD 12:00 surcharge

F = DPD Guarantee surcharge

G = Age Check surcharge

H= Relabelling

What is the difference between Parcel Number and Shipment Number on the CSV?

In the first column of the CSV, you will see the package type P= parcel and S= shipment. With type S (with shipment number) comes packages like DPD International Express and MPS, most shipments are otherwise just under type P and so will be with Parcel Number.

How is the surcharge for non-standard parcels calculated?

Your parcel will be weighed using DPD's automatic, certified measuring and weighing system. Is the data not available? Then we rely on the data provided by the DPD depot or you as the customer.