A new Billing system for you

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A new Billing system for you

Early 2024, DPD will switch to a new billing system. This will allow us to standardise our processes, create easier links with other systems and further improve our service for you. On this page you will find more information about your new invoice and the data you will receive from us in 2024 so you can prepare for this change.

DPD Insights

What will change for you?

Your information is clearer and more complete than in the current system. There are three main changes.

  1. One clear invoice Instead of three different invoices, we offer you one clear invoice where you can find deviations in shipments and returns in addition to regular shipments.

  2. Invoice layout has changed You will receive the invoice by e-mail in a pdf file, as you are already used to from us. So this one does look slightly different.

  3. Billing by customer/debtor number New is that invoicing is done by customer/debit number instead of your location (sub account or A number). If you have multiple locations, you can easily select the locations in the CSV file. It is also possible to add a specific attribute. You can find the various options in a detailed manual with examples.

  4. CSV file is accessible via DPD Insights We will no longer send the CSV file with complete detail information by e-mail. After Go-live, you can find this information in our monitoring tool DPD Insights so that it is always available to you. Don't have DPD Insights yet? If so, you will be notified personally.

You may also have been used to receiving an XML file. We will no longer provide this file after Go-live of the system. The CSV file contains so many details that we expect you to receive sufficient information with it.

DPD Insights
picto PDF

Download an example of the new invoice


Picto Download

Download an example of the new CSV-file



Use the guide to add a special attribute for your locations (sub account or A number)

Manual with examples

  • Billing
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How do I receive my invoices?

You will receive your invoice in PDF format in an e-mail as usual. You can configure the CSV file yourself. You can select columns, determine the order and give the columns their own name. You can download the CSV file via DPD Insights. You can find instructions on how to do this here. More information on DPD Insights can be found here:

Is the invoice and CSV in Dutch or English?

Both are only available in English, as is the accompanying e-mail.

Can I download both a CSV and XML?

No, starting from March 1, 2024, we no longer offer the XML file in our standard service. The CSV file provides such comprehensive details that we believe it contains all the necessary information you require.

Will I be invoiced by location or by customer level?

From March 2024, billing will be done by customer/debit number instead of location. If you use multiple locations (sub-accounts or A-number) and want to have visibility of billing information by location, you can. In your default CSV file, you will find the sender address fields (senderAddress, senderZip, senderCity, senderCountry). You can sort on any of these columns so that it is clear to you which location is involved.

You can also add an attribute per location to the parcel specification. Below are all the options. You can also download a manual with examples here.

  1. DPD Shipper Central and DPD Shipper local - manually create a shipping order

    1. When manually creating a new shipment order, you will find the section called Parcels on the right-hand side. Here you can fill in additional fields for a reference such as your location. These 4 reference fields are not visible by default. You can make them visible yourself. Go to Settings, Basis and in the References section, set the number of parcel references to 4.

  2. DPD Shipper Central and DPD Shipper local - using an import profile

    1. When using an import profile, you can add a field for your location to your existing profile. Open the import profile, click mapping, scroll down and click the Parcel section. Under Reference 4, in the Constant column, you can enter a value to be given to all parcels of the import profile by location. Save this and only then use it to create your labels.

  3. DPD Shipper Central and DPD Shipper local - import a CSV file.

    1. If you import the CSV file, a value can be added so that it is linked to the parcel and can be seen later on the CSV file that you can download from DPD Insights.

  4. DPD Shipper Webservices

    1. Via DPD Shipper Webservice you can provide additional data such as your location via the field <customerReferenceNumber4

  5. Self-developers

    1. In the parcel information you send to DPD, field SendParcelref4 must be filled with the location's attribute (sub account or A number).

Please contact [email protected] if you want an explanation of these options.

When is a parcel visible on the invoice?

A parcel is invoiced at the end of its life cycle instead of at the beginning.

What is the difference in invoicing compared to the current system?

DPD merges the three different invoices into one clear invoice per period. At parcel level, you will see a complete overview of all prices, surcharges and costs at a glance.

Does my invoice look different?

Yes, your invoice will have a different layout. The first page will show a total overview and the follow-up pages will have a breakdown per service.