Shipping report will no longer be populated with new data. As a result, it is not possible to continue using Shipping report.

DPD Insights calculates maturity in a different way from Shipping report. As a result, there may be differences between the two tools. The maturity of a parcel in DPD Insights starts from the first scan at a DPD depot until the driver's delivery scan. In addition, DPD Insights uses the maximum maturity applicable per destination country instead of an average maturity.

The reasons for delays have not changed, but bundled in a different way. In DPD Insights, this is by category rather than 'guilty'.

First check that you have used the correct combination of username and e-mail address. The username always contains an @. If this does not work, please contact us via email: [email protected].

You can login to DPD Insights using the same login details as for your DPD Shipper Central account. If this does not work, you may have used login details from another variant of DPD Shipper or you do not have the correct rights. In the latter case, contact your organisation's DPD Insights administrator. If you do not know this person, please contact us using this form.

First check that you have used the correct combination of username and password. The user name always contains an @. Also pay attention to the correct use of capital letters in the password and any spaces. If this does not work, use the 'Forgot password' option to create a new password.

DPD Insights only shows parcels created after activation of your account. Older parcels only become visible when the status of the parcel changes.

Shipping report will be replaced by DPD Insights. Log in to our latest tool to monitor your parcels.

The purpose of providing insight into the reason for delay is to provide insight into the problem, not to assign blame. Based on the description of the categories, however, it can be seen which party can influence this.