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Terms of transport.

You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

Terms of transport.

You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

To make sure that your shipping with DPD is trouble-free we've put together all the most important information for you here. If you follow these tips and tricks we'll make sure that your parcels reach the consignee in time and intact.

Efficiently organised: our terms of transport

What you need to keep in mind for your parcel shipping.

Information for trouble-free shipping

  1. Packing instructions: Every parcel must be packed securely so that it is suitable for automated sorting and transport.

  2. Exclusions from shipment: there are some goods we can't transport, such as live animals, weapons and especially valuable goods such as precious metals and gems.

  3. Weights and dimensions: parcels can have a maximum weight of 31.5 kg, a total girth (parcel girth + longest side of the parcel) of 300 cm and a length (longest side) of 175 cm. Would you like to know if your parcel has the right dimensions? Simply use our parcel size calculator.

General terms and conditions.

GTC for parcel shipping with DPD

General terms and conditions.

GTC for parcel shipping with DPD

We invite you to obtain information about our terms and conditions for the shipping of parcels and mail. Here you will also find the terms of transport for specific products, together with our terms of use relating to selected applications.

The general terms and conditions of a service provider for the "CLASSIC EUROPE" and "CLASSIC SHOP" in selected countries apply to clients who are legal entities and send parcels cross-border to the following countries: Austria, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France (Chronopost), France (DPD), Germany, Greece, Hungary, Ireland, Italy (BRT), Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukrainia, United Kingdom. A valid list of countries is published on the website www.dpd.si.

For air shipments are valid Specific Terms and Conditions of the Service Provider for the “International Express” Service in Selected Countries in Europe.

In all other cases, the "General Terms and Conditions for parcel deliveries: DPD CLASSIC" are applied. The general terms and conditions are available for download:

General terms and conditions for shipping DPD CLASSIC 02 2021

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DPD GTC CLASSIC EUROPE and CLASSIC SHOP 02 2021

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List of delivery countries for services DPD CLASSIC EU and Classic Shop 02 2021

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Specific Terms and Conditions of the Service Provider for the “International Express” Service in Selected Countries in Europe

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In addition to the GTC, specific products/services are subject to the terms of transport listed below.

DPDgroup_Well packed – safely to the destination

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DPD Slovenia_Tyre transportation guide

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DPD_Lithium batteries

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Transport of dangerous goods - restrictions and exclusions from transport