How can we help you?

Do you have a question or need additional information? Find the answer in the FAQ below.

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  • Consignees - receive / redirect parcel
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Where is my parcel?

We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in parcel tracking and if necessary arrange for delivery on a different day or to a different location.

Why is my parcel at the delivery centre? What can I do?

If your parcel is at the delivery centre you can arrange for a new delivery in Follow My Parcel portal. You simply enter the parcel number and the location and date for the delivery.

What number do I use to track/redirect my parcel?

In order to track / redirect a parcel, use the 14-digit parcel number provided by the sender when sending the parcel. If you want to divert your parcel to another place or change the day of delivery, enter your parcel number in Follow My Parcel. After that, you can choose when and where you want DPD to deliver your parcel. When forwarding a parcel to another address, the delivery time is extended by one or two working days.

If necessary, can I change the delivery?

The last change option entered is always valid.

A parcel that is displayed to me as \"delivered\" has not arrived. What is the reason for this?

Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can\'t be found, please contact our customer service via the contact form.

Tips and tricks

Tips and tricks

paket

Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science. In spite of this, there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.

App

Terms of transport
You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

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  • Shipping - dimensions and weights
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What is the volumetric weight? And how do I calculate it?

The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD International Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).

What is the maximum shipping length?

The maximum shipping length for parcels with delivery directly to the receiver is 175 cm.

How heavy can my parcel be?

Parcels which are picked up from you can weigh up to 31.5 kg.

What is the maximum shipping weight?

Parcels delivered directly to the consignee can be shipped up to a weight of 31.5 kg.

What does \'total girth\' (parcel girth + longest side of the parcel) mean?

The total girth serves to limit the dimensions of the transported goods and must not exceed 3 m. It is calculated according to the following formula: Total girth = parcel girth + longest side of the parcel parcel girth = (height + width) x 2 You can calculate this conveniently online in our girth calculator.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

Height (cm)
Width (cm)
Length (cm)

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

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  • Pickup points - general information and service
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Pickup price list at Pickup points:

DPD parcel lockers do not charge a surcharge for pickup the parcel. Petrol, BS MOL/Ina, 3DVA, Logo and Shell charge a surcharge of €0.30 for picking up a parcel. Petrol, Logo, Shell, MOL and 3DVA charge a purchase surcharge of €0.85. The amount for the service is calculated upon collection of the parcel.

Ako sa môžem zapojiť do siete odberných miest Pickup?

Súčasťou koncepcie odberných miest Pickup je aj spolupráca s obchodmi alebo menšími prevádzkami. Hľadáme partnerov, ktorí sú rovnako ako my orientovaní na zákazníka, poskytujú kvalitné služby a majú záujem o dlhodobú spoluprácu s DPD. V prípade záujmu prevádzkovať odberné miesto Pickup zistite viac.

How late does my local Pickup parcelshop stay open?

Our Pickup parcelshops are integrated in stores and are therefore dependent on the relevant opening times. In our Pickup parcelshop Finder you can find the DPD shop in your neighbourhood and see what its opening hours are. If your local Pickup parcelshop doesn\'t stick to the indicated opening hours, you are welcome to contact our team.

Where can I find a Pickup parcelshop?

Our Pickup parcelshop finder will enable you to find the Pickup parcelshop in your area. You can redirect your parcel to your favourite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.

Can I provide a deposit okay for a family member?

You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.
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  • Receive - Parcel lockers
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What is DPD parcel locker?

DPD Pickup Parcel locker is a device that users of DPD services can use to pick up their parcels 24 hours a day, 7 days a week.

They enable easy and convenient collection of parcels where and when it is most convenient for users.

I need help with DPD parcel locker. Who can I contact?

You can contact the DPD customer service center at +386 (0)1 513 23 00 or at [email protected].

How do I become DPD parcel locker partner?

You can find out more about how to become a partner for DPD parcel lockers and what your benefits are on the website https://www.dpd.com/si/en/become-a-partner-for-pickup-parcel-lockers/

You can contact us via the online form at the link above or by e-mail [email protected].

What are the benefits of using the DPD parcel lockers?

DPD parcel lockers are:

  • discreet and available 24/7
  • safe and reliable
  • simple and effective
  • you get the notification via Viber / SMS / email
  • sustainable delivery solution
  • contactless

How to open DPD parcel locker?

Parcel without cash on delivery

You can pick up the parcel at the DPD parcel locker within 72 hours from the moment DPD sends an Viber/SMS/e-mail message that the parcel has been delivered to the parcel locker.

To pick up the parcel from the parcel locker, DPD will send an Viber/SMS/email with a link to pick up the parcel. The link for picking up the parcel is only opened by the recipient when he is in front of the parcel locker.

When picking up the parcel, the following must be taken into account:

  • When you are in front of the parcel locker, turn on Bluetooth on your mobile phone.
  • Click on the link from the Viber/SMS message you received and follow the instructions.
  • When all steps are completed, the green light will flash.
  • Wait for the mailbox to open.
  • Take the parcel and close the mailbox door

Cash on delivery parcel

The first message the recipient of the parcel receives is a link to pay the ransom through the secure Wspay online system.

After successful payment, the recipient of the parcel will receive an Viber/SMS/e-mail link to pick up the parcel. You can pick up the parcel at the DPD parcel locker within 72 hours from the moment DPD sends an Viber/SMS/e-mail message that the parcel has been delivered to the parcel locker.

To pick up the parcel from the parcel locker, DPD will send an Viber/SMS/email with a link to pick up the parcel. The link for picking up the parcel is opened by the recipient only when he is in front of the parcel locker.

When picking up the parcel, the following must be taken into account:

  • When you are in front of the parcel locker, turn on Bluetooth on your mobile phone.
  • Click on the link from the Viber/SMS message you received and follow the instructions.
  • When all steps are completed, the green light will flash.
  • Wait for the mailbox to open.
  • Take the parcel and close the mailbox door.

The payment was made, but it is not recorded that the payment was successful - How to proceed?

Contact the customer service center at +386 (0)1 513 23 00 or at [email protected].

If the payment was successful, the customer service center will resend the link to open the parcel locker. If the parcel recipient is still unable to pick up the parcel, the courier will be instructed to pick up the parcel from the parcel locker and deliver it to the customer at another address free of charge.

The payment was made, but the recipient of the parcel did not receive the link to open the parcel locker. What to do?

You can contact our user help center at +386 (0)1 513 23 00 or at [email protected], who will send you a new link via SMS.

The link will be visible to the recipient of the parcel within a minute/two after sending.

The receiver went through all the steps and when he tries to open the parcel lockermachine, the green light flashes but the door does not open. What to do?

If the recipient of the parcel sees a flashing green light, but the door of the parcel locker does not open, follow the instructions below:

1. Try again - sometimes it takes several tries.

2. Check the Bluetooth connection - be no more than one meter away from the parcel locker.

3. We recommend using the Direct4.me application and the Chrome browser - Safari, Mozilla and other browsers are not compatible with the program. If you do not use Chrome, copy the link from the SMS directly to the browser.

4. If the mailbox door still does not open please contact our help center at +386 (0)1 513 23 00 or at [email protected].

The recipient of the parcel did not receive the link to open the parcel locker? How to continue?

You can contact our user help center at +386 (0)1 513 23 00 or at [email protected], who will send you a new link via SMS.

The link will be visible to the recipient of the package within a minute/two after sending.

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  • Company - Career
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At what locations does DPD offer occupational training?

We provide training facilities throughout Slovenia at almost all DPD branches and at our offices. However, please note that not every location offers the full range of occupational training. If you have a question about a concrete location or occupation, please contact our team at [email protected].

I haven't found a suitable post, can I send an unsolicited application?

If you don't find anything to suit you in the in the DPD Job Finder, you can also send us an unsolicited application. Please send your complete application documents with details of your specific area of interest to [email protected]

How do I apply for a job with DPD?

Simply check our DPD Job Finder online. You can also apply directly for a job with us. And if there is no suitable vacancy for you there, you can also send us your unsolicited application. You can apply directly via our online form.

What documents should I send with my application?

Please send us your complete application documents, i.e. a letter of application, your CV and relevant educational reports and references, so that we get a clear impression of what you can do.