How can we help you?

Do you have a question or need additional information? Find the answer in the FAQ below.

  • Consignees - receive / redirect parcel
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Where is my parcel?

We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in parcel tracking and if necessary arrange for delivery on a different day or to a different location.

Why is my parcel at the delivery centre? What can I do?

If your parcel is at the delivery centre you can arrange for a new delivery in Follow My Parcel portal. You simply enter the parcel number and the location and date for the delivery.

What number do I use to track/redirect my parcel?

In order to track / redirect a parcel, use the 14-digit parcel number provided by the sender when sending the parcel. If you want to divert your parcel to another place or change the day of delivery, enter your parcel number in Follow My Parcel. After that, you can choose when and where you want DPD to deliver your parcel. When forwarding a parcel to another address, the delivery time is extended by one or two working days.

If necessary, can I change the delivery?

The last change option entered is always valid.

Can I provide a deposit okay for a family member?

You can only provide a deposit okay for your own parcels. Your family member can provide the deposit okay in a separate account.

Tips and tricks

Tips and tricks


Packing tips & shipping materials
Packing goods in a parcel isn’t rocket science. In spite of this, there are a few things to keep in mind to make sure that shipping your parcel runs smoothly.


Terms of transport
You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

  • Versenden - Maße und Gewichte
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What is the volumetric weight? And how do I calculate it?

The volumetric weight indicates the amount of cargo space a parcel takes up and is calculated for DPD International Express parcels, which are transported by airfreight. The volumetric weight is only calculated if it exceeds the actual weight. You can calculate the volumetric weight conveniently in the DPD volumetric weight calculator. Or with the formula: Length (cm) x Width (cm) x Height (cm)/5,000 (cm³/kg).

What is the maximum shipping length?

The maximum shipping length for parcels with delivery directly to the receiver is 175 cm.

How heavy can my parcel be?

Parcels which are picked up from you can weigh up to 31.5 kg.

What is the maximum shipping weight?

Parcels delivered directly to the consignee can be shipped up to a weight of 31.5 kg.

What does \'total girth\' (parcel girth + longest side of the parcel) mean?

The total girth serves to limit the dimensions of the transported goods and must not exceed 3 m. It is calculated according to the following formula: Total girth = parcel girth + longest side of the parcel parcel girth = (height + width) x 2 You can calculate this conveniently online in our girth calculator.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

Height (cm)
Width (cm)
Length (cm)

The combined dimensions of your parcel are:


The volumetric weigth of your parcel:


NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Request prices

  • Pickup Paketshop - Allgemeines und Service
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Where is the nearest Pickup parcelshop to me?

Our Pickup parcelshop finder will enable you to find the Pickup parcelshop in your area. Choose your preferences from more than 600 Pickup parcelshops in Slovenia and all throughout Europe.

Where can I find the opening hours of a parcel shop?

Simply click on the name or address of the parcel shop in the parcel shop finder. This takes you to a page that shows you the opening times.

What does Pickup refer to?

Pickup is the name for the parcel shop network operated by DPDgroup.

If I wish to send a parcel from a Pickup parcelshop, what dimensions are accepted?

The maximum weight is 31,5 kg . You\'ll find our practical parcel size calculator under \"Packing tips\".

What exclusions are there at the Pickup parcelshop?

There are some goods which can\'t be shipped via our Pickup parcelshops. These include all goods which are prohibited in DPD\'s general terms and conditions, as well as parcels which do not have a square or rectangular shape. Further exclusions are: hazardous goods, hazardous goods in limited quantity (LQ) COD parcels, Tyres, Parcels for personal delivery, e.g. medicines.
  • Unternehmen - Karriere
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At what locations does DPD offer occupational training?

We provide training facilities throughout Slovenia at almost all DPD branches and at our offices. However, please note that not every location offers the full range of occupational training. If you have a question about a concrete location or occupation, please contact our team at [email protected].

I haven't found a suitable post, can I send an unsolicited application?

If you don't find anything to suit you in the in the DPD Job Finder, you can also send us an unsolicited application. Please send your complete application documents with details of your specific area of interest to [email protected]

How do I apply for a job with DPD?

Simply check our DPD Job Finder online. You can also apply directly for a job with us. And if there is no suitable vacancy for you there, you can also send us your unsolicited application. You can apply directly via our online form.

What documents should I send with my application?

Please send us your complete application documents, i.e. a letter of application, your CV and relevant educational reports and references, so that we get a clear impression of what you can do.