• MOL does not charge a surcharge for pickup and return of the parcel
• Petrol, OMV or 3DVA  kiosks charge a € 0.30 surcharge for pickup of the parcel and a € 0.85 surcharge for the COD. The amount for the service is charged by Petrol or OMV or 3DVA, and is paid upon pickup of the package.

Súčasťou koncepcie odberných miest Pickup je aj spolupráca s obchodmi alebo menšími prevádzkami. Hľadáme partnerov, ktorí sú rovnako ako my orientovaní na zákazníka, poskytujú kvalitné služby a majú záujem o dlhodobú spoluprácu s DPD. V prípade záujmu prevádzkovať odberné miesto Pickup zistite viac.

DPD Pickup Parcel locker is a device that users of DPD services can use to pick up their parcels 24 hours a day, 7 days a week.

They enable easy and convenient collection of parcels where and when it is most convenient for users.

You can contact the DPD customer service center at +386 (0)1 513 23 00 or at [email protected].

You can find out more about how to become a partner for DPD parcel lockers and what your benefits are on the website https://www.dpd.com/si/en/become-a-partner-for-pickup-parcel-lockers/

You can contact us via the online form at the link above or by e-mail [email protected].

DPD parcel lockers are:

• discreet and available 24/7
• safe and reliable
• simple and effective
• you get the notification via Viber / SMS / email
• sustainable delivery solution
• contactless

Parcel without cash on delivery

You can pick up the parcel at the DPD parcel locker within 72 hours from the moment DPD sends an Viber/SMS/e-mail message that the parcel has been delivered to the parcel locker.

To pick up the parcel from the parcel locker, DPD will send an Viber/SMS/email with a link to pick up the parcel. The link for picking up the parcel is only opened by the recipient when he is in front of the parcel locker.

When picking up the parcel, the following must be taken into account:

• When you are in front of the parcel locker, turn on Bluetooth on your mobile phone.
• Click on the link from the Viber/SMS message you received and follow the instructions.
• When all steps are completed, the green light will flash.
• Wait for the mailbox to open.
• Take the parcel and close the mailbox door

Cash on delivery parcel

The first message the recipient of the parcel receives is a link to pay the ransom through the secure Wspay online system.

After successful payment, the recipient of the parcel will receive an Viber/SMS/e-mail link to pick up the parcel. You can pick up the parcel at the DPD parcel locker within 72 hours from the moment DPD sends an Viber/SMS/e-mail message that the parcel has been delivered to the parcel locker.

To pick up the parcel from the parcel locker, DPD will send an Viber/SMS/email with a link to pick up the parcel. The link for picking up the parcel is opened by the recipient only when he is in front of the parcel locker.

When picking up the parcel, the following must be taken into account:

• When you are in front of the parcel locker, turn on Bluetooth on your mobile phone.
• Click on the link from the Viber/SMS message you received and follow the instructions.
• When all steps are completed, the green light will flash.
• Wait for the mailbox to open.
• Take the parcel and close the mailbox door.

Please contact our help center at +386 (0)1 513 23 00 or at [email protected]

Contact the customer service center at +386 (0)1 513 23 00 or at [email protected].

If the payment was successful, the customer service center will resend the link to open the parcel locker. If the parcel recipient is still unable to pick up the parcel, the courier will be instructed to pick up the parcel from the parcel locker and deliver it to the customer at another address free of charge.

You can contact our user help center at +386 (0)1 513 23 00 or at [email protected], who will send you a new link via SMS.

The link will be visible to the recipient of the parcel within a minute/two after sending.

If the recipient of the parcel sees a flashing green light, but the door of the parcel locker does not open, follow the instructions below:

1. Try again - sometimes it takes several tries.

2. Check the Bluetooth connection - be no more than one meter away from the parcel locker.

3. We recommend using the Direct4.me application and the Chrome browser - Safari, Mozilla and other browsers are not compatible with the program. If you do not use Chrome, copy the link from the SMS directly to the browser.

4. If the mailbox door still does not open please contact our help center at +386 (0)1 513 23 00 or at [email protected].

You can contact our user help center at +386 (0)1 513 23 00 or at [email protected], who will send you a new link via SMS.

The link will be visible to the recipient of the package within a minute/two after sending.